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博碩士論文 etd-0011121-212818 詳細資訊
Title page for etd-0011121-212818
論文名稱
Title
探討領導者與部屬交換關係差異知覺與良性及惡性妒羨、職場不文明行為及助人行為之關係:社會比較傾向的調節式中介效果
Moderated Mediation Effect of Social Comparison Orientation on the Relationship between Perceived Leader-Member Exchange Differentiation, Benign and Malicious Envy, Workplace Incivility, and Helping Behavior
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
71
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2020-11-25
繳交日期
Date of Submission
2021-01-11
關鍵字
Keywords
領導者與部屬交換關係差異知覺、社會比較傾向、職場不文明行為、惡性妒羨、良性妒羨、助人行為
Helping Behavior, Benign Envy, Perceived Leader-Member Exchange Differentiation, Workplace Incivility Behavior, Social Comparison Orientation, Malicious Envy
統計
Statistics
本論文已被瀏覽 130 次,被下載 1
The thesis/dissertation has been browsed 130 times, has been downloaded 1 times.
中文摘要
當員工感受到主管對待自己與同事有著關係品質不同時,可能會影響到組織中員工間互動的態度與行為。但在過去領導者與部屬交換關係差異的研究中,多聚焦於團隊層面的影響性,或是關係品質差異對員工自身工作表現所帶來的影響,較少進一步探討對於他人的影響,例如:個人情緒反應後續對同事行為的影響。因此本研究以社會比較理論觀點為基礎,探討領導者與部屬交換關係差異知覺 (以下簡稱 PLMXD),引發員工產生良性、惡性妒羨與職場不文明行為及助人行為的關係,並進一步探究社會比較傾向,是否會調節妒羨與依變數間的關係。為驗證本研究提出的假設,採用情境故事法進行問卷調查,以醫療機構臨床護理師401人為研究對象進行情境操弄。經由階層迴歸分析的檢驗步驟,研究結果顯示:(1)PLMXD與良性及惡性妒羨之間均有正向影響;(2)社會比較傾向會調節PLMXD與惡性妒羨的正向關係,當社會比較傾向越高,PLMXD與惡性妒羨的正向關係越強,但社會比較傾向並不會調節PLMXD與良性妒羨的正向關係;(3)惡性妒羨會中介PLMXD與職場不文明行為的正向關係;(4)良性及惡性妒羨不會中介PLMXD與助人行為的關係;(5)社會比較傾向會同時強化PLMXD透過惡性妒羨而增加職場不文明行為,降低助人行為的中介關係。本研究亦針對研究結果的理論貢獻加以討論,並提出管理意涵與未來研究建議。
Abstract
When employees perceive the different exchange qualities between subordinates and supervisors, they might change their attitudes and behaviors to interact with colleagues. However, previous Leader-member exchange differentiation (LMXD) studies mainly focused on the team level's impacts or only explored the influence on perceiver's productivity. Only a few LMXD Research started to examine the effects on colleagues (e.g., the impact of emotion on behaviors toward coworkers). Based on the social comparison theory, this study explores the relationship between Perceived Leader-Member Exchange Differentiation (PLMXD), benign and malicious envy, workplace incivility, and helping behavior. Furthermore, the current study examined the moderating role of social comparison orientation (SCO) in the above relationship. This study uses the scenario-based approach to collect survey data from 401 clinical nurses in medical institutions for testing the hypotheses. The research results show that: (1) PLMXD is positively related to benign and malicious envy; (2) The social comparison orientation moderates the positive relationship between PLMXD and malicious envy. This relationship would be stronger when SCO is high rather than low, but not for benign envy; (3) Malicious envy mediates the relationship between PLMXD and workplace incivility; (4) Benign and malicious envy do not mediate the relationship between PLMXD and helping behavior; (5) Social comparison orientation strengthens the indirect effect of PLMXD through malicious envy to increase workplace incivility and reduce helping behavior. This study also discusses the research results for theoretical contribution and managerial implications.
目次 Table of Contents
論文審定書 i
誌謝 ii
中文摘要 iii
英文摘要 iv
目錄 v
圖目錄 vii
表目錄 vii
第一章 緒論 1
第二章 文獻探討 7
第一節 領導者與部屬交換關係差異 7
第二節 社會比較理論 9
第三節 PLMXD與良性及惡性妒羨的關聯性 11
第四節 社會比較傾向的調節效果 13
第五節 PLMXD與職場不文明行為的關係:良性與惡性妒羨的中介效果 15
第六節 PLMXD與助人行為的關係:良性與惡性妒羨的中介效果 16
第七節 社會比較傾向在PLMXD與良性和惡性妒羨以及職場不文明行為和助人行為的關係 18
第三章 研究方法 20
第一節 研究樣本與研究程序 20
第二節 研究變項與研究工具 22
第三節 資料分析方法 26
第四章 研究結果 28
第一節 描述性統計資料與相關分析 28
第二節 驗證性因素分析 30
第三節 腳本操弄檢定 31
第四節 假設檢定 31
第五章 討論與建議 38
第一節 研究結果與討論 38
第二節 管理意涵 41
第三節 研究限制與未來研究方向 43
參考文獻 45
附錄 54
附錄一 問卷調查表-向上比較組 54
附錄二 問卷調查表-向下比較組 59
圖 次
圖2-1 本研究架構圖 19
圖4-1 社會比較傾向在PLMXD與惡性妒羨的調節效果 32
表 次
表3-1 樣本特性變項 21
表4-1 各變項之敘述性統計與相關係數分析表 29
表4-2 測量模式之驗證性因素分析結果 30
表4-3 良性妒羨對PLMXD與職場不文明行為與助人行為的關係 33
表4-4 惡性妒羨對PLMXD與職場不文明行為與助人行為的關係 34
表4-5 直接效果和條件式間接效果(職場不文明行為) 36
表4-6 直接效果和條件式間接效果(助人行為) 37
表5-1 研究假設之結果摘要整理 41
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