基於過往研究對挑戰性建言的矛盾與EVLN模式 (Exit-Voice-Loyalty-Neglect Model) 主要為類型學的觀點，本研究證實主管-部屬交換關係 (LMX) 對挑戰性建言仍有正向影響，並提出挑戰性建言作為LMX到工作忽略的中介機制，為EVLN模式提出歷程觀點，進一步指出他人評價的來源可靠性對於LMX到個人提出挑戰性建言的意願具有調節效果。本研究透過收集配對之網路問卷，由隸屬同一位直屬主管的員工及同事參與研究調查，有效樣本數共292人 (146組)。本研究旨在於了解實務上對於挑戰性建言的影響，往往被認為對組織有益，但可能對員工不利，而員工對於與LMX關係的理解將是建言與否的重要關鍵，本研究證實LMX從員工認知的角度對工作忽略有負向影響及挑戰性建言的正向效益，並提出來源可靠性能增強挑戰性建言的有效性與意願，為個人及組織創造雙贏。

Based on previous studies showed the contradiction of challenging voice and proposed the typology of EVLN model, this study examines the leader-member exchange (LMX) is positively related to challenging voice, and proposes that challenging voice is mediated the relationship between LMX and job neglect to expands the EVLN model. In addition, this study uses the source credibility by other’s opinion as a moderator. A sample of 292 (146 groups) valid questionnaires were recovered by a matched questionnaire. This study proposes to understand the impact of challenging voices that is often perceived as beneficial to organization but may be detrimental to employees, and that employees' understanding of LMX is an important factor in whether the voice is speak out or not. Therefore, this study shows that high-quality LMX leads to less job neglect and more challenging voices, and employees can reduce job neglect through active challenge voices, and proposes that source credibility increased employees' challenging voices. This study expects to help employees and organization to create a win-win situation.

論文審定書 ⅰ
中文摘要 ⅱ
英文摘要 ⅲ
目錄 ⅳ
圖次 ⅴ
表次 ⅴi
第壹章、 緒論1
第貳章、 文獻回顧與研究假設5
第一節、 EVLN模式5
第二節、 LMX與工作忽略7
第三節、 LMX與建言行為9
第四節、 LMX與挑戰性建言11
第五節、 挑戰性建言的中介效果13
第六節、 來源可靠性的調節效果16
第參章、 研究方法20
第一節、 研究樣本與研究程序20
第二節、 研究變數與測量工具23
第三節、 資料分析方法28
第肆章、 資料分析29
第一節、 驗證性因素分析29
第二節、 敘述性統計30
第三節、 假設檢驗31
第伍章、 結論與建議35
第一節、 研究發現與理論貢獻35
第二節、 管理意涵與實務建議38
第三節、 研究限制與未來研究建議41
參考文獻44
附錄一57
附錄二61

圖次
圖 2-1傳統的EVLN矩陣圖 5
圖 2-2研究架構圖 19
圖 4-1 LMX與工作忽略的直接效果 31
圖 4-2 LMX與挑戰性建言的直接效果 31
圖 4-3 LMX透過挑戰性建言影響工作忽略的中介效果 31
圖 4-4 LMX與挑戰性建言之關係：以來源可靠性為調節效果 32
圖 4-5 LMX與挑戰性建言之關係：以來源可靠性為調節效果之交互作用圖 32
圖 4-6 LMX透過挑戰性建言影響工作忽略：以來源可靠性為調節式中介 33
圖 5-1挑戰性建言對LMX與工作忽略的中介效果之EVLN矩陣圖 36
圖 5-2 可能模式(以工作忽略為中介) 42

表次
表 3-1 有效樣本之背景資料統計表22
表 3-2 挑戰性建言的因素負荷量指標23
表 3-3 LMX的因素負荷量指標24
表 3-4 刪題前－工作忽略的因素負荷量指標25
表 3-5 刪題後－工作忽略的因素負荷量指標26
表 3-6 來源可靠性的因素負荷量指標27
表 4-1 各因素模型比較之分析結果29
表 4-2 各主要變數之相關係數矩陣30
表 4-3 中介與調節效果檢定34
表 5-1 研究結果彙整35

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