這項研究的目的是整合2000年以後期望確認理論（ECT）中文文獻進行研究分析，透過彙總分析 (Meta-analysis)，探討ECT在過去20年內的應用以及探究未來研究的方向。因此本研究透過各個出版社華藝線上圖書館、國家圖書館期刊文獻資訊網、全國碩博士論文網及google學術，收集ECT在2000年以後的中文相關研究文章，總共收集45篇有效樣本，並利用Meta‐Essentials工具進行研究分析，另外為了更了解研究之間的差異，因此本研究進行樣本分群將研究樣本分為兩大類，身份群體包含學生、非學生，以及系統使用分成自用、非自用。從結果可以知道ECT在近20年來，ECT在各路徑效果均為高效果，在的解釋效果上不管是在不同的領域例如：行動支付、醫療雲端等各領域中有明顯的增加。另外在Meta‐Essentials的分析結果中，各路徑係數落在0.61到0.71之間、z-value在15.01到20.88之間，且各路徑係數的p-value均小於0.05，此外透過次群體分析結果顯示。而本研究的獨創性是有別於傳統ECT的文獻探討研究過於主觀，以及在近幾年管理學背景的研究中使用Meta‐Essentials工具方法研究ECT的研究相當稀少，因此希望透過Meta‐Essentials工具的研究分析，除了提供在擴增ECT模型中一些方向和建議，另外也給予ECT客觀的分析結果，希望能給未來想研究ECT的人提供更強而有力的解釋。

The purpose of this study was to integrate the Chinese literature on expectancy confirmation theory (ECT) since 2000 and to explore the application of ECT in the past 20 years and the direction of future research through meta-analysis. Therefore, this study collected Chinese research articles on ECT since 2000 through the online library of various publishers Huayi, the National Library’s Journal Literature Information Network, the National Master's and Doctor's Theses Network, and Google Scholar. In addition, in order to understand the differences between the studies, we divided the samples into two major categories, including students and non-students, and system usage into self-use and non-self-use. From the results, we can see that ECT is highly effective in all paths in the past 20 years, and there is a significant increase in the explanatory effect in different fields such as mobile payment, medical cloud, etc. In addition, the results of Meta-Essentials analysis showed that the coefficients of each path fell between 0.61 and 0.71, and the z-values ranged from 15.01 to 20.88, and the p-values of each path were less than 0.05. The originality of this study is different from the traditional literature on ECT which is too subjective, and the scarcity of studies using the Meta-Essentials tool to study ECT in recent years in the context of management studies. In addition to providing some directions and suggestions in expanding the ECT model, we also provide objective analysis results of ECT in the hope of providing stronger explanations to those who want to study ECT in the future.

論文審定書 i
論文公開授權書 ii
致謝 iii
摘要 iv
Abstract v
目錄 vi
圖次 viii
表次 ix
第壹章、緒論 1
第一節、研究背景與動機 1
第二節、研究目的 3
第三節、研究方法與流程 5
第四節、論文架構 6
第貳章、文獻探討 7
第一節、期望確認理論（ECT） 7
第二節、影響期望確認理論（ECM）的前導 9
第三節、彙總分析（Meta-analysis）相關研究 13
第參章、研究方法與步驟 15
第一節、Meta-analysis 介紹 15
第二節、Meta-analysis研究流程 16
第三節、搜尋樣本文獻 17
第四節、資料分析工具 20
第肆章、分析結果 22
第一節、質性的分類與統計 22
第二節、量化關係分析 31
第伍章、結果與建議 35
第一節、結果 35
第二節、理論貢獻與實務意涵 37
第三節、研究限制及未來研究建議 38
參考文獻 40

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