Responsive image
博碩士論文 etd-0812121-122024 詳細資訊
Title page for etd-0812121-122024
論文名稱
Title
員工知覺績效與分配公平之關係:調節中介模型
The relationship between employees’ perceived performance and distributive justice:A moderated mediation model
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
72
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2021-08-17
繳交日期
Date of Submission
2021-09-12
關鍵字
Keywords
能幹程度、工作過荷、分配公平、程序公平、工作熱情
competence, work overload, distributive justice, procedural justice, job passion
統計
Statistics
本論文已被瀏覽 226 次,被下載 0
The thesis/dissertation has been browsed 226 times, has been downloaded 0 times.
中文摘要
高工作績效、能幹程度佳者,大家視為能者,容易受到主管的高度關注,過往文獻結果顯示能者在職場上肩負許多責任,能者是否會因工作量或責任過重,容易有多勞的情形?本研究除了探討工作績優者感到工作過荷的現象,另探究工作過荷下知覺分配的公平性;再以程序公平與工作熱情為調節變項,試圖了解對工作過荷與分配公平之間的緩衝效果。
本研究採便利取樣方式,以受測者以在職員工為主,網路問卷發放382份,實得有效份數為277份,有效回收率為80%。本研究結果顯示如下:
1、 能幹程度與工作過荷呈現正向相關。
2、 工作過荷與分配公平呈現負向相關。
3、 工作過荷可以中介能幹程度到分配公平的負向影響。
4、 程序公平無顯著調節工作過荷與分配公平之間的負向關係。
5、 工作熱情顯著減緩工作過荷與分配公平之間的負向關係。
最後本研究針對結果加以討論,並提出具體的管理意涵和未來的研究方向。
Abstract
People with high performance and high level of competence are regarded by everyone as capable, and they are likely to be highly concerned by their supervisors. The results of the past literature show that competence employees have a lot of responsibilities in the workplace, and will the competence employees be easily overworked because of heavy workload or heavy responsibilities? In addition to discussing good performers feel work overload, this research also explores the fairness of perceptual distribution under work overload. The moderating effect of procedural justice and job passion between work overload and distributive justice.
Research data is collected by a dyadic questionnaire survey with convenience sampling. The subjects of this study are full-time employees. This research total gives 382 questionnaires, and effective questionnaire is 277, the effective rate is 80%. The result reveals:
1. There is positive correlation and influence between competence and work overload.
2. There is negative correlation and influence between work overload and distributive justice.
3. Work overload can mediate the negative impact on distributive justice.
4. Procedural justice did not moderate the relationship between work overload and distributive justice.
5. Job passion has significant moderating effect between work overload and distributive justice.
6. Base on the finding, we have the discussion, deliver the conclusion, provide management implications and suggest future research directions.
目次 Table of Contents
論文審定書 i
中文摘要 ii
英文摘要 iii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 5
第二章 文獻探討 6
第一節 能者 6
第二節 工作過荷 11
第三節 分配公平 15
第四節 工作熱情為調節角色 20
第五節 程序公平為調節角色 25
第三章 研究方法 27
第一節 研究架構與假設 27
第二節 研究對象與施測程序 28
第三節 研究工具 29
第四節 資料分析 32
第四章 研究結果 34
第一節 樣本特性 34
第二節 敘述性統計與相關係數分析 38
第三節 共同方法變異檢測 41
第四節 迴歸分析 42
第五章 討論與建議 46
第一節 研究結果與討論 46
第二節 研究限制與未來研究建議 50
參考文獻 51
附錄 61
參考文獻 References
一、中文部分
Sean Huang(2013年12月10日):〈給大學生的忠告:把興趣當工作,不會帶給你快樂〉。商業周刊。https://www.businessweekly.com.tw/focus/blog/5559
一流人(2019年11月4日):〈職場最美麗的陷阱,你以為的能者多勞,是一種病〉。遠見雜誌。https://www.gvm.com.tw/article/69219
大師輕鬆讀(2020年5月):〈找回熱情,找回你的原動力〉。震旦月刊。https://www.aurora.com.tw/aurora-monthly/586/0k118582391357031236
台北市藝術創作者職業工會(2019年10月29日)。〈「我們不只工作過量」-藝術工作者勞動調查報告出爐〉。非池中藝術網。https://artemperor.tw/focus/2923
里得海斯汀(2020年11月03日):〈有能力又優秀的人,為何往往會被逼走〉。天下雜誌出版。https://www.cheers.com.tw/article/article.action?id=5098097
林秋芬、黃仲毅、高靖秋、盧美秀(2013)。〈台灣護理人力短缺與留任措施〉。《護理雜誌》,60(3),88-93。doi:10.6224/JN.60.3.88
花崇育(2017)。《程序公平如何與何時影響自我評價、自利性偏誤或不確定管理理論》(碩士論文,國立台灣大學)。臺灣博碩士論文知識加值系統。https://hdl.handle.net/11296/3337x5
姚詩豪(2018年1月3日):〈關於工作熱情的三大迷思〉。商業周刊。https://www.businessweekly.com.tw/careers/blog/21612
洪崇榮(2005)。《組織公平、信任與顧客公民行為之研究》(碩士論文,國立中山大學)。臺灣博碩士論文知識加值系統。https://hdl.handle.net/11296/au5773
洪雪珍(2018年10月2日):〈主管工作分配不均,是離職的主因:員工要的很少,只不過是公平正義〉。Cheers快樂工作人雜誌。https://www.cheers.com.tw/article/article.action?id=5092094
秦博士(2018年3月14日):〈管理者你知道嗎,職場中也有劣幣驅逐良幣〉。每日報導。https://kknews.cc/zh-tw/career/6expvbm.html
高橋克德(2016年01月07日):〈讓主管、前輩都挺你的三步驟話術〉。今周刊出版。https://www.businesstoday.com.tw/article/category/80407/post/201601070042/
張婷婷、陸洛(2009)。〈資源損失與資源獲得對職家衝突之影響:資源保存理論的觀點〉。《臺大管理論叢》,20(1),69-98。doi:10.6226/NTURM2009.20.1.69
陳芳倩(2005)。《員工工作熱情之研究─以金融業為例》(碩士論文,國立中山大學)。
勞動部發展署(2021年)。人力資源管理-進階篇,第四章薪資管理。https://ttqs.wda.gov.tw/ttqs/menu_008_03_002.php。
喬爾.布羅克納(2017年3月31日):〈公平為什麼這麼難〉。哈佛商業評論。https://www.hbrtaiwan.com/article_content_AR0006942.html
彭台光、高月慈、林鉦棽(2006)。〈管理研究中的共同方法變異:問題本質、影響、測試和補救〉。《管理學報》,23(1),77-98。
黃家齊、李雅婷、趙慕芬(2017)。《組織行為學(17版)》。華泰文化。
趙文衡(2017年12月26日):〈台灣低薪現象的根本原因及解決之道〉。關鍵評論網。https://www.thenewslens.com/article/86208
繆敏志(2019)。能者多勞的員工是否容易晉升?知覺主管權力與正向心理資本的干擾角色(MOST107-2410-H034-054)。科技部補助專題研究計畫成果報告。
藥健汽車資訊通(2019年10月23日):〈在東莞職場上,要想獲得老闆青睞,你必須掌握好這四條要領〉。每日報導。https://kknews.cc/zh-tw/career/azlbg3x.html



二、英文部分
Adams, J.S. (1965). Inequity in social exchange. In L. Berkowitz (Ed.), Advances in experimental social psychology (2nd ed., pp. 267-299). New York: Academic Press.
Ahuja, M.K., McKnight, D.H., Chudoba, K.M., George, J.F., & Kacmar, C.J. (2007). IT road warriors: balancing work-family conflict, job autonomy, and work overload to mitigate turnover intentions. MIS Quarterly, 31(1), 1-17.
Ali, S., & Farooqi, Y. A. (2014). Effect of work overload on job satisfaction, effect of job satisfaction on employee performance and employee engagement (a case of public sector University of Gujranwala Division). International Journal of Multidisciplinary Sciences and Engineering, 5(8), 23-30.
Al-Zawahreh, A., & Al-Madi, F. (2012). The utility of equity theory in enhancing organizational effectiveness. European journal of economics, finance and administrative sciences, 46(3), 159-169.
Anderson, N. (2004). Work with passion: How to do what you love for a living. CA: New World Library.
Astakhova, M. N. (2015). The curvilinear relationship between work passion and organizational citizenship behavior. Journal of Business Ethics, 130(2), 361-374.
Bish, A. J., & Kabanoff, B. (2014). Star performers: Task and contextual performance are components, but are they enough? Asia Pacific Journal of Human Resources, 52(1), 110–127.
Blau, P.M. (1964). Exchange and power in social life. New York: John Wiley and Sons.
Britannica, T. Editors of Encyclopaedia (2015, December 7). Gresham's law. Encyclopedia Britannica. https://www.britannica.com/topic/Greshams-law
Brown, M., & Benson, J. (2005). Managing to overload? Work overload and performance appraisal processes. Group & Organization Management, 30(1), 99-124.
Byars, L. L., & Rue, L. W. (1994). Why Performance Appraisal Systems Fail. Personnel Administration, 32-40.
Cheetham, G., & Chivers, G. (1996). Towards a holistic model of professional competence. Journal of European Industrial Training, 20(5), 20-30.
Cropanzano, R. E. (1993). Justice in the workplace: Approaching fairness in human resource management. Lawrence Erlbaum Associates, Inc.
Cropanzano, R., Prehar, C. A., & Chen, P. Y. (2002). Using social exchange theory to distinguish procedural from interactional justice. Group & organization management, 27(3), 324-351.
Cropanzano, S. R., & Kacmar, M. K. (1995). Organizational politics, justice, and support: Managing the social climate of the work place. Westport, CT: Greenwood Publishing Group, Inc.
Csikszentmihalyi, M., & Seligman, M. E. (2000). Positive psychology: An introduction. American Psychologist, 55(1), 5-14.
Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. New York: Plenum.
Deci, E. L., & Ryan, R. M. (1995). Human autonomy: The basis for true self-esteem. In M. H. Kernis (Ed.), Efficacy, agency, and self-esteem (pp. 31–49). Plenum Press.
Deci, E. L., & Ryan, R. M. (2002). Handbookof Self-Determination Research. NY: University of Rochester Press.
Dooley, K.E., Lindner, J., Dooley, L., & Alagaraja, M. (2004). Behaviorally anchored competencies: Evaluation tool for training via distance. Human Resource Development International, 7, 315 - 332.
Elamin, A. M. (2012). Perceived organizational justice and work‐related attitudes: A study of Saudi employees. World Journal of Entrepreneurship, Management and Sustainable Development. 8(1), 71-88.
Farmer, S. J., Beehr, T. A., & Love, K. G. (2003). Becoming an undercover police officer: A note on fairness perceptions, behavior, and attitudes. Journal of organizational behavior, 24(4), 373-387.
Fong, K. & Kleiner, B.H. (2004), New development concerning the effect of work overload on employees, Management Research News, 27, 9-16.
Galinsky, E., Bond, J.T., Kim, S.S., Backon, L., Brownfield, E., & Sakai, K. (2005). Overwork in America: When the way we work becomes too much. Families and WorkInstitue. https://cdn.sanity.io/files/ow8usu72/production/adba773f25d46c0b714d577bd3ab61fea450a069.pdf
Greenglass, E. R., Burke, R. J., & Moore, K. A. (2003). Reactions to increased workload: Effects on professional efficacy of nurses. Applied psychology, 52(4), 580-597.
Gryna, F. M. (2004). Work overload!: Redesigning jobs to minimize stress and burnout. Asq Pr.
Gubman, E. (2004). From Engagement to Passion for Work: The Search for the Missing Person. Human Resource Planning, 27(3), 42-46.
Hackman, J., & Suttle, J. Lloyd. (1977). Improving life at work : Behavioral science approaches to organizational change. Santa Monica, Calif.: Goodyear Pub.
Hager, P., & Gonczi, A. (1996). What is competence?. Medical teacher, 18(1), 15-18.
Hartle, F. (1995) How to re-engineer your performance management process. London: Kogan Page.
Heponiemi, T., Elovainio, M., Kouvonen, A., Kuusio, H., Noro, A., Finne-Soveri, H., & Sinervo, T. (2011). The effects of ownership, staffing level and organisational justice on nurse commitment, involvement, and satisfaction: A questionnaire study. International journal of nursing studies, 48(12), 1551-1561.
Heppell, M. (2014). How to be brilliant: Change your ways in 90 days!. Pearson UK.
Ho, V., Wong, S., & Lee, C. (2011). A tale of passion: Linking job passion and cognitive engagement to employee work performance. Journal of Management Studies, 48(1), 26–41.
Hobfoll, S. E. (1989). Conservation of resources: a new attempt at conceptualizing stress. American psychologist, 44(3), 513.
Homans, G. C. (1961). Social behavior: Its elementary forms. Harcourt, Brace.
Hosmer, L. T., & Kiewitz, C. (2005). Organizational justice: A behavioral science concept with critical implications for business ethics and stakeholder theory. Business Ethics Quarterly, 15(1), 67-91.
Jensen, J. M., Patel, P. C., & Raver, J. L. (2014). Is it better to be average? High and low performance as predictors of employee victimization. Journal of Applied Psychology, 99(2), 296.
Kanbur, E. (2018). Aşırı iş yükünün iş ve yaşam doyumu üzerindeki etkisi: İşe bağlı gerginliğin aracı rolü. İş ve İnsan Dergisi, 5(2), 125-143.
Kelley R & J Caplan (1993, July 1). How Bell Labs creates star performers. Harvard Business Review. https://hbr.org/1993/07/how-bell-labs-creates-star-performers
Koval, C. Z., VanDellen, M. R., Fitzsimons, G. M., & Ranby, K. W. (2015). The burden of responsibility: Interpersonal costs of high self-control. Journal of personality and social psychology, 108(5), 750.
Kraut, A.I. (1965). A study of role conflicts and their relationships to job satisfaction, tension, and performance. [Unpublished doctoral dissertation]. Ann Arbor: University of Michigan.
Kuschel, K. (2015). Quantitative and Qualitative Work Overload and its Double Effect on the Work-family Interface. Serie Working Papers, 27,1-34.
Le Deist, F. D., & Winterton, J. (2005). What is competence?. Human resource development international, 8(1), 27-46.
Lepine, J. A., Podsakoff, N. P., & Lepine, M. A. (2005). A meta-analytic test of the challenge stressor-hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance. Academy of Management Journal, 48, 764-775.
Leventhal, G. S. (1980). What should be done with equity theory? New approaches to the study of fairness in social relationships. In K. J. Gergen, M. S. Greenberg, & R. H. Willis (Eds.), Social exchange: Advances in theory and research (pp. 27-55). New York: Plenum. doi:10.1007/978-1-4613-3087-5_2
Lind, E. A., & Tyler, T. R. (1988). The social psychology of procedural justice. Plenum Press.
Maslach, C., Schaufeli, W.B., & Leiter, M.P. (2001). Job burnout. Annual Review of Psychology, 52, 397-422.
McFarlin, D. B., & Sweeney, P. D. (1992). Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes. Academy of management Journal, 35(3), 626-637.
Merton, R. K., & Merton, R. C. (1968). Social theory and social structure. Simon and Schuster.
Mitrani, A., Dalziel, M. & Fitt, D. (1992) Competency based human resource management : Value-driven strategies for recruitment, development and reward. London: Kogan Page.
Mulki, J. P., Lassk, F. G., & Jaramillo, F. (2008). The effect of self-efficacy on salesperson work overload and pay satisfaction. Journal of Personal Selling & Sales Management, 28(3), 285-297.
Niehoff, B. P., & Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management journal, 36(3), 527-556.
Perrewé, P. L., Hochwarter, W. A., Ferris, G. R., McAllister, C. P., & Harris, J. N. (2014). Developing a passion for work passion: Future directions on an emerging construct. Journal of Organizational Behavior, 35(1), 145-150.
Podsakoff, P.M., & Organ, D.W.(1986). Self-Reports in Organizational Research: Problems and Prospects. Journal of Management, 12(4), 531-544.
Redmond, M. V. (2015). Social exchange theory. English Technical Reports and WhitePapers,5.https://lib.dr.iastate.edu/cgi/viewcontent.cgi?article=1003&context=engl_reports
Robinson, O., & Griffiths, A. (2005). Coping with the stress of transformational change in a government department. The Journal of Applied Behavioral Science, 41(2), 204-221.
Rousseau, D. M., & Tijoriwala, S. A. (1998). Assessing psychological contracts: Issues, alternatives and measures. Journal of Organizational Behavior, 19(1), 679-695.
Saunders, M. N. K., Thornhill, A., & Lewis, P. (2002). Understanding employees' reactions to the management of change: An exploration through an organizational justice framework. Irish Journal of Management, 23(1), 85-108.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293-315.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and psychological measurement, 66(4), 701-716.
Scholl, R. W., Cooper, E. A., & McKenna, J. F. (1987). Referent selection in determining equity perceptions: Differential effects on behavioral and attitudinal outcomes. Personnel psychology, 40(1), 113-124.
Schulz, P., Kirschbaum, C., Prüßner, J., & Hellhammer, D. (1998). Increased free cortisol secretion after awakening in chronically stressed individuals due to work overload. Stress medicine, 14(2), 91-97.
Skinner, N., & Pocock, B. (2008). Work—life conflict: Is work time or work overload more important?. Asia Pacific Journal of Human Resources, 46(3), 303-315.
Spencer, L. and Spencer, S. (1993). Competence at work: A model for superior performance. New York: Wiley.
Tang, T. L. P., & Sarsfield-Baldwin, L. J. (1996). Distributive and procedural justice as related to satisfaction and commitment. S.A.M. Advanced Management Journal, 61(3), 25-32.
Thibaut, J. W., & Walker, L. (1975). Procedural justice: A psychological analysis. Lawrence Erlbaum Associates, Inc.
Tucker, M., Staples, R. R., Valencia‐Sanchez, M. A., Muhlrad, D., & Parker, R. (2002). Ccr4p is the catalytic subunit of a Ccr4p/Pop2p/Notp mRNA deadenylase complex in Saccharomyces cerevisiae. The EMBO journal, 21(6), 1427-1436.
Tyler, T. R., & Lind, E. A. (1992). A relational model of authority in groups. In M. P. Zanna (Ed.), Advances in experimental social psychology, (pp. 115–191). Academic Press.
Vallerand, R. J., & Houlfort, N. (2003). Passion at work: Toward a new conceptualization. In D. Skarlicki, S. Gilliland, & D. Steiner (Eds.), Social issues in management (Vol. 3, pp. 175–204). Greenwich, CT: Information Age Publishing
Van den Broeck, A., Vansteenkiste, M., De Witte, H., Soenens, B. & Lens, W. (2010). Capturing autonomy, competence, and relatedness at work: Construction and initial validation of the work-related basic need satisfaction scale. Journal of Occupational and Organizational Psychology, 83(4), 981-1002.
Walker, I., & Pettigrew, T. F. (1984). Relative deprivation theory: An overview and conceptual critique. British Journal of Social Psychology, 23(4), 301-310.
Walker, I., & Smith, H. J. (2002). Relative deprivation: Specification, development, and integration. Cambridge University Press.
Webster Jr, F. E., Malter, A. J., & Ganesan, S. (2005). The decline and dispersion of marketing competence. MIT Sloan Management Review, 46(4), 35.
Weinert, F. E. (2001). Concept of competence: A conceptual clarification. In D. S. Rychen & L. H. Salganik (Eds.), Defining and selecting key competencies (pp. 45–65). Hogrefe & Huber Publishers.
Woodruffe, C. (1991). Competent by any other name. Personnel Management, 23(9), 30-33.
Yin, N. (2018). The influencing outcomes of job engagement: An interpretation from the social exchange theory. International Journal of Productivity and Performance Management, 67(5), 873-889.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:自定論文開放時間 user define
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available


紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code