論文使用權限 Thesis access permission:校內校外完全公開 unrestricted
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available
論文名稱 Title |
遊客對澎湖海上平台的食品安全風險認知、知覺風險與消費行為意向之探討 A Study on Tourists' Food Safety Risk Cognitions, Perceived Risks and Consumer Behavioral Intentions in Penghu's Offshore Recreational Facilities |
||
系所名稱 Department |
|||
畢業學年期 Year, semester |
語文別 Language |
||
學位類別 Degree |
頁數 Number of pages |
144 |
|
研究生 Author |
|||
指導教授 Advisor |
|||
召集委員 Convenor |
|||
口試委員 Advisory Committee |
|||
口試日期 Date of Exam |
2019-12-26 |
繳交日期 Date of Submission |
2020-12-14 |
關鍵字 Keywords |
食品安全、消費行為意向、知覺風險、風險認知、海上平台、澎湖縣 Offshore Recreational Facilities, Penghu County, Risk Cognition, Perceived Risk, Consumer Behavioral Intention, Food Safety |
||
統計 Statistics |
本論文已被瀏覽 671 次,被下載 75 次 The thesis/dissertation has been browsed 671 times, has been downloaded 75 times. |
中文摘要 |
澎湖縣以「觀光島嶼」為發展目標,而為全國唯一具在地海洋特色的「海上平台」遊憩據點,幾已成為遊客必遊之處。澎湖縣政府特制定「澎湖縣海上平台管理自治條例」,以達觀光產業永續經營之政策與目標。因此,本研究主要探討遊客對澎湖縣海上平台食品安全風險認知及知覺風險之程度,與消費行為、態度的關係,並針對海上平台之遊客採便利抽樣發放470份問卷,回收問卷427份,其中有效問卷412份,回收率87.7%。再利用SPSS統計軟體經由描述性統計、單因子ANOVA分析、皮爾森相關分析及迴歸分析,進行驗證各變項間的影響程度及相關性。 經研究結果發現:(一)遊客之屬性不同,對海上平台食品安全風險認知部分有顯著差異;(二)遊客之屬性不同,對海上平台知覺食品安全風險程度部分有顯著差異;(三)遊客對海上平台食品安全的風險認知與知覺風險程度有正相關;(四)遊客對海上平台食品安全的風險認知與部份的消費行為意向有正相關;(五)遊客對海上平台知覺風險程度與部份的消費行為意有正相關。 最後,本研究提出之建,包括:政府單位跨域合作,增加查驗並加重業者責任;強化業者風險管理及溝通;提昇遊客風險觀念並落實正確「食」的行為及消費態度。希冀透過本研究之建議措施,防止海上平台食物中毒事件發生並提供政府相關單位管理之參考。 |
Abstract |
Penghu County aims to develop into a "tourist island", and the only "offshore recreational facility" in Taiwan has become a must-visit scenic spot for tourists.To achieve objectives and implement policies pertaining to the sustainable development of the tourism industry, the Penghu County Government has stipulated the”Penghu County Autonomy Ordinance for the Management of Offshore Recreational Facilities”. This study explored tourists’ risk cognition and perceived risk of food safety on offshore recreational facilities associated with consumption behaviors and attitudes. Through convenience sampling, 470 questionnaires were distributed to tourists on offshore recreational facilities, with 427 questionnaires returned and 412 valid, representing a return rate of 87.7%.. Data collected were analyzed using the following statistical methods: descriptive statistics, independent samples t test, one-way ANOVA, regression analysis, and pearson correlation. The study results revealed the following: (1) Tourists with different attributes exhibited significant different risk cognition in relation to partial aspects of food safety on offshore recreational facilities. (2) Tourists with different attributes exhibited significantly different level of perceived risk for partial aspects of food safety on offshore recreational facilities. (3) Tourists’ risk cognition and perceived risk of food safety on offshore recreational facilities were positively correlated. (4) Tourists’ risk cognition for food safety on offshore recreational facilities was partially positively correlated with consumption behavioral intentions. (5) Tourists’ perceived risk of food safety on offshore recreational facilities was partially positively correlated with consumption behavioral intentions. Finally, suggestions were proposed as follows: Government agencies should partake in interdisciplinary collaboration, increase inspections of, and impose severe punishment on unethical vendors; enhance vendors’ risk management and communication; and strengthen tourists’ awareness of risk and encourage them to engage in proper “consumer” behavior and attitudes.These measures can prevent food poisoning on offshore recreational facilities and provide a management reference for relevant government agencies. |
目次 Table of Contents |
論文審定書..........................................................i 誌謝...............................................................ii 摘要..............................................................iii Abstract...........................................................iv 目錄............................................................... v 圖次............................................................. vii 表次.............................................................viii 第一章 緒論 .......................................................1 第一節 研究背景 ...............................................1 第二節 研究動機 ...............................................5 第三節 研究目的 ...............................................6 第四節 研究範圍 ...............................................6 第五節 研究流程................................................7 第六節 名詞界定................................................8 第二章 文獻探討 ..................................................11 第一節 食品安全風險管理.......................................11 第二節 風險認知概述...........................................14 第三節 知覺風險...............................................18 第四節 消費行為意向...........................................23 第三章 研究方法...................................................27 第一節 研究架構...............................................27 第二節 研究假設...............................................28 第三節 研究變項之操作定義.....................................34 第四節 研究對象與抽樣方法.....................................36 第五節 問卷發放與設計.........................................36 第六節 效度、項目分析與信度...................................38 第七節 因素分析...............................................41 第八節 資料處理及分析方式.....................................48 第四章 資料分析與討論.............................................51 第一節 各變項之描述性統計分析.................................51 第二節 受訪者背景屬性與各研究變項之關係.......................64 第三節 風險認知、知覺風險與消費行為意向之相關性分析...........72 第五章 結論與建議.................................................91 第一節 研究結論...............................................91 第二節 研究建議...............................................99 第三節 研究限制及後續研究建議................................107 參考文獻..........................................................109 附錄一 澎湖縣歷年食品中毒事件列表................................119 附錄二 澎湖縣歷年海上平台食品中毒事件列表........................124 附錄三 預試問卷..................................................126 附錄四 正式問卷..................................................130 |
參考文獻 References |
一、中文部分 王明坤、黃國平(2007)。電信新產品服務知覺品質、服務等候、企業形象與知覺價值 對消費者消費行為意向之影響。電子商務學報, 9(4),887-924。 王穎駿、范琦金(2015)。企業形象、知覺風險與旅客搭機消費行為意向關係研究-以低成本航空為例。航空安全及管理季刊,2(3),276-309。 甘志展、李明聰 (2008) 。消費者對食品安全議題之風險認知與其消息來源可靠度之研究。食品市場資訊,97(4),1-10。 任維廉、董士偉、呂堂榮(2005)。服務場景與等候經驗對國道客運來客消費行為意向與選擇行為之影響。運輸計劃季刊,34(3),413-442。 呂堂榮(2002)。「國道客運業服務品質、顧客滿意度與移轉障礙對消費者消費行為意向之影響」,運輸計劃季刊,33(2),421-447。 吳淑鶯、蕭雅如、林婉婷、何雅琳、黃詩茜、紀伯融(2012)。綠色行銷對知覺品質、知覺價格、知覺風險、知覺價值及購買意願的影響-以有機食品為例。創新與經營管理學刊,3(1),19-41。 吳焜裕、吳怡玲(2015)。食品安全風險評估與管理。餐飲衛生安全管理面面觀,179-242。 吳瑞華、謝建正、傅安弘(2017)。手搖茶飲之消費風險認知與消費行為。輔仁民生學誌,23(1),47-62。 吳秀梅、林金富、潘志寬、林旭陽、魏任廷、黃郁珺、吳思嫺、林蘭砡(2018)。106食品中毒發生與防治年報。衛生福利部食品藥物管理署,47-62。 吳秀梅、林金富、吳秀梅、林金富、陳信誠、陳瑜絢、吳立雅、簡希文、張志旭、許朝凱、林旭陽、李婉媜、王博譽、陳可欣、洪悅慈、洪肇宏、闕麗卿、曾素香、遲蘭慧、謝碧蓮、陳惠章、陳美娟 (2017)。貝類輸臺新制 明年需附官方證明。衛生福利部藥物食品安全週報,638,1。 林昱梅(2015)。論食品安全管理法制中之預防原則: 以歐盟與臺灣為中心。法學論叢,44(特刊),1038-1162。 林宛華、林明昕(2016)。論食品安全風險控管─以國家與食品業者共同管制為中心。台灣大學法律學研究所學位論文。 林如容、張麗娟、黃瑞培、鄺世省、曾榮泰(2016)。政府施政有效風險管理策略運用之探討 —以食品安全管理策略為例。T&D 飛訊,218,1-30。 林宇平(2016)。食品安全風險交流之參與關係人的責任評估。東方學報,36,21-36。 周桂田(2003)。從「全球化風險」到「全球在地化風險」之研究進路:對貝克理論的批判思考。台灣社會學刊,31,153-188。 周佳蓉、陳國勝(2010)。民眾對食品添加物的認知、知覺風險及風險減輕策略研究。休閒保健期刊,(3),115-126。 祝道松、洪晨恒(2009)。關係(Guanxi)與消費者購前知覺風險:主觀專業知識之調節效果。臺大管理論叢,19(2),197-232。 俞洪亮、蔡義清、莊懿妃(2012)。商管研究資料分析:SPSS 的應用。台北: 華泰文化事業股份有限公司。 俞蘋(2019)。健康與傳播理論觀點:食品安全資訊接收管道、風險認知與感知、資訊分享管道與預防措施間的模型建構。新聞學研究,138,75-130。 柯欣君、蔣瑋、何耿德、蔡文城(2013)。檢測牡蠣中腸炎弧菌的帶菌率及藥敏型式。檢驗及品保雜誌,2(1),20-28。 姜至剛、鍾旻圜(2015)。食品安全風險分析與重要性。台大醫院健康電子報,109。 徐瓊信、杜承晏(2014)。休閒漁業旅遊行為-澎湖海上平台個案研究。休閒產業管理學刊,7(1),1-21。 康照洲、吳秀英、陳惠芳、蔡佳芬、李明鑫、簡希文、陳可欣、翁銘雄、 陳志宏、齊萱、陳伯翊(2012)。享用美味海鮮 注意衛生安全防中毒。衛生福利部藥物食品安全週報,353,1-2。 郭仰芸、黃台生(2006)。包裝材質對於消費者認知影響之初探。第十一屆中華民國設計學會設計學術研究成果研討會,臺中:中華民國設計學會。 陳擇義、張保隆、張宏生(2004)。台灣銀行業善因行銷、外部線索對服務品質、知覺風險與知覺價值之影響關係研究。交大管理學報,24(2),87–118。 陳陸宏(2014)。食品違規與食品安全。中國飲食文化,10(1),3-19。 陳業宏、陳曉明、黃俊彥(2015)。台南市國小教師低碳飲食態度與消費行為意向之研究。運動健康休閒學報,6,64-76。 陳志杰、雷立芬、黃聖茹(2019)。網路品質、信任與知覺風險對購買意願之研究-有機蔬果為例。農業與經濟,62,67-101。 曾明遜(1994)。淺談鄰避設施的風險知覺 。人與地,12(6),36-40 。 張國忠、劉娜婷、柯麗蓉、鄭敏媛(2006)。銀行業客服中心之服務功能對顧客認知價值。管理與系統,13(2),201-220。 黃秋藤、胡俊傑、楊倩姿(2010)。服務品質、服務價值、休閒體驗、滿意度與行爲意向之研 究-以澎湖海上平台爲例。島嶼觀光研究,3(1),81-99。 連經宇、陳育詩(2010)。餐飲業消費者個人屬性、綠色消費認知與消費行為意向之關係研究:以台北及新竹地區為例。餐旅暨家政學刊,7(2),133-162。 莊秀文、林怡淑(2015)。食品安全-事件觀、系統觀。台灣衛誌,34(5),548-556。 湯玲郎、黃政豪(2017)。服務品質、認知價值與顧客滿意度對消費行為意向之關係研究:以某卓越大學為例。品質學報,24(3),202-220。 劉昌明、胡俊傑(2014)。澎湖海上平台體驗行銷、顧客滿意度與重遊意願關係之研究。島嶼觀光研究,7(3),78-109。 劉漢梅、韓伯檉(2009)。食品安全之風險認知與資訊來源單位信任度之研究。臺北醫學大學公共衛生學系暨研究所碩士論文。 劉嘉仁、吳怡伶、陳慈惠、黃勝堅、黃世傑、林軒璋、陳家蕎、王實之、黃遵誠、徐愫萱(2016)。臺北市血中鉛篩檢方案之民眾風險認知、態度與政策滿意度研究。北市醫學雜誌,13(2),181-198。 蔡政南(2004)。臺灣發展外海箱網養殖平臺初步規劃。中國水產月刊,618, 18-32。 蔡文堂、邱梅真、蔡秀玉、謝小琪、洪慧君、蔡長見、陳怜帆、鄭郁雯(2019)。澎湖縣在地特色海上平台稽查結果分析。108年度食品衛生管理工作年度業務大會108年7月15日發表。台灣,嘉義縣。 賴阿蕊、陳聖雰(2015)。澎湖海上平台法律課題初探。航運季刊,24(1),27-43。 賴明政、汪志堅、周峰莎、楊燕枝(2016)。恐懼訴求下預防調控焦點對風險知覺與因應之影響。管理評論,35(4),75-93。 盧冠宏、潘怡君、沈立言(2016)。台灣食品安全事件省思:從危機處理提升治風險管理。中國飲食文化,12(1),245-271。 戴政安、李泳龍(2017)。地震災害風險認知與社區防災意識關聯性研究。都市與計劃,44(3),247-276。 蕭至惠、蔡進發、陳乃妤(2017)。發生食安負面報導餐廳真能毫髮無傷?檢視負面報導嚴重程度、公司信譽、知覺風險與再購意願之關係。觀光休閒學報,23(2),211-238。 顏志龍、鄭中平(2016)。給論文寫作者的統計指南-傻瓜也會跑統計。台北市: 五南圖書。 二、英文部分 Ajzen,I.,& Fishbein,M.(1977).Attitude-Behavior Relations:A Theoretical Analysis and Review of Empirical Research. Psychological Bulletin, 84:888-918. Ajzen, I., & Fishbein, M.(1980).Understanding attitudes and predicting social behavior. Englewood Cliffs, NJ: Prentice-Hall.p.8. Ajzen, I. (1985). From intentions to actions: a theory of planned behavior. In Kuhl, J., & Beckman, J. (Eds.), Action Control: From cognition to behavior, 11-39. Heidelberg: Springer. Arlinghaus, R., & Cooke, S. J. ( 2005). Global impact of recreational fisheries. Science, 307:1561-1562. Bauer, R. A. (1960) . Consumer behaviour as risk taking. In R. S. Hancock (Ed.), Dynamic marketing for a changing world:389–398. Bansal, H. S. and P. A. Voyer (2000), Word-of-Mouth Process Within a Service Purchase Decision Context, Journal of Service Research, 3(2):166-177. Baker, J., Parasuraman, A., Grewal, D., and Voss, G. B.(2002).The influence of multiple store environment cues on perceived merchandise value and patronage intentions, Journal of Marketing, 66(2):120-141. Cao, T., Shi, G., & Yin, Y. (2014). How to repair customer trust of high-risk products after negative publicity. Nankai Business Review International, 5(4):382-393. Cox, D. F.(1967). Risk handling in consumer behavior-An intensive study of two cases. In Cox, D. F. (Ed.), Risk Taking and Information Handling in Consumer Behavior:34-81. Cutter, S. L. (1993). Living with Risk - The Geography of Technological Hazards, London: Edward Arnold Dodds, W. B., Monroe, K. B. and Grewal, D.( 1991). Effects of Price, Brand, and Store Information on Buyer’s Product Evaluation, Journal of Marketing Research, 28(3):307-319. Dowling, G. R. & Stälin, R. (1994). A model of perceived risk and intended risk-handling activity. Journal of Consumer Research, 21: 119-134. Deng, D.-J., & Liu, W.-Y. (2012). Relationship among word-of-mouth, customer value and repurchase intention for online travel products: Evidence from Taiwan. Journal of Computers, 23(3):48-57. Engel,J.F.,R.D.Blackwell and P.W.Miniard(1995),Consumber behavior,8 th Ed.Forth Worth, Dryden Press,Texas. Fife-Schaw, C., & Rowe, G. (1996). Public perceptions of everyday food hazards: a psychometric study. Risk Analysis, 16(4):487–500. Fishbein, M. (1963). An Investigation of the Relationships Between Beliefs About an Object and the Attitude Toward that Object. Human Relations, 16:233-240. Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Reading, MA: Addison-Wesley. Frewer, L. J., Shepherd, R. & Sparks, P.(1994). The interrelationships between perceived knowledge, control and risk associated with a range of food-related hazards targeted at the individual, other people and society, Journal of Food Safety, 14:19-40. Forsythe, S. M. and Shi, B.(2003).Consumer Patronage and Risk Perceptions in Internet Shopping, Journal of Business Research, 56( 11):867-875. Food safety risk analysis ─ A guide for national food safety authorities, FAO & WHO, 2006; 87:ix-xii:1-102。 Garretson, J. A. and Clow, K. E.(1999). The Influence of Coupon Face Value on Service Quality Expectations, Risk Perceptions and Purchase Intentions in the Dental Industry, Journal of Services Marketing, 13(1):59-72. Gerrard, Meg, Frederick X. Gibbons, and Brad J. Bushman (1996), “Relation between Per- ceived Vulnerability to HIV and Precautionary Sexual Behavior,” Psychological Bul- letin, 119(3) : 390-409. Gou-Fong Liaw,ZONG-WEI ZHU ,YAO-HSIEN LEE .(2005).The Effects of Risk Reduction Strategies on Consumers' Risk Perceptions and Online Purchase Intention。Pan-Pacific Management Review, 8(1) :1-37。 Grewal, D., Monroe, K. B., and Krishnan, R., “The Impact of Technology on the Quality-Value-Loyalty Chain: a Research Agenda,” Journal of the academy of Marketing science, 2000:168-174. Halpern-Felsher, Bonnie L., Michael Biehl, Rhonda Y. Kropp, and Mark L. Rubinstein (2004), “Perceived Risks and Benefits of Smoking: Differences among Adolescents with Different Smoking Experiences and Intentions,” Preventive Medicine, 39(3):559-567. Jacoby, J., & Kaplan, L. B. (1972). The components of perceived risk. Advances in Consumer Research, 3(3):382-383. Jones, T. O., & W. E. Sasser Jr.(1995).Why Satisfied Customers Defect. Harvard Business Review, 73:6. Kaplan, L. B., Szybille, G. J., & Jacoby, J.(1974). Components of perceived risk in productpurchase: A cross-validation. Journal of Applied Psychology, 59 (3): 287-291. Kramer, C. S. (1990). Food safety: the consumer side of the environmental issue. Southern Journal of Agricultural Economics, July:3-40. Lopez-Quintero, Catalina and Yehuda Neumark (2010),Effects of Risk Perception of Mari- juana Use on Marijuana Use and Intentions to Use among Adolescents in Bogotá, Colo- mbia, Drug and Alcohol Dependence, 109(1):65-72. Luszczynska, Aleksandra and Ralf Schwarzer (2003), “Planning and Self-Efficacy in The A- doption and Maintenance of Breast Self-Examination: A Longitudinal Study on Self- Regulatory Cognitions,” Psychology and Health, 18(1):93-108. Murray, K. B., & Schlacter, J. L. (1990). The impact of services vs. goods on consumers'assessment of perceived risk and variability. Journal of the Academy ofMarketing Science, 18(1): 51-65. Mitchell, V. W. (1999). Consumer perceived risk: Conceptualizations and models. European Journal of marketing, 33(1-2):163-195. McCarthy M., Brennan, M., Kelly, A. L., Ritson, C., de Boer, M., & Thompson, N. (2007). Who is at risk and what do they know? Segmenting a population on their food safety knowledge. Food Quality and Preference, 18:205–217. Oliver, R.L.(1980).A Cognitive Model of the Antecedents ofSatisfaction Decisions,Journal of Marketing Research,17(11):460-469. Oliver, R.L.(1999). Whence Consumer Loyalty? Journal of Marketing, Vol. 63:33-44. Parasuraman,A.,V.A.Zeithaml and L.L.Berry(1996),The Behavioral Comequences of Service Quality,Journal of Marketing,60(1):31-46. Rimal, Rajiv N. and Hee-Soon Juon (2010), “Use of the Risk Perception Attitude Framework for Promoting Breast Cancer Prevention,” Journal of Applied Social Psychology, 40(2):287-310. Sibthorpe, Beverly (1992),The Social Construction of Sexual Relationships as a Determi- nant of HIV Risk Perception and Condom Use among Injection Drug Users, Medical Anthropology Quarterly, 6(3) :255-270. Slovic, P., Fischhoff, B., & Lichtenstein, S. (1980). Facts and fears: Understanding perceived risk. In R. C. Schwing & W. A. Albers, Jr. (Eds.), Societal risk assessment: how safe is safe enough? (pp.181-214). New York:Plenum Press. Slovic, Paul.(1987). Perception of Risk. Science, 236: 280-285. Stone, R. N., & Gronhaug, K.(1993). Perceived risk: Further considerations for the marketingdiscipline. European Journal of Marketing, 27 (3): 39-50. Sweeney,J.,Soutar,G.N.,and Johnson,L.W.(1999).The Role of Perceived Risk in the Quality-Value Relationship:A Study in a Retail Environment,Journal of Retailing,75(1):77-105. San Martín, S., & Camarero, C. (2009). How perceived risk affects online buying. Online Information Review, 33(4):629-654. Shaw Watanabe,Melissa Melby,Naomi Aiba.(2009). Food Safety and Food Labeling from the Viewpoint of the Consumers。Asia Pacific Journal of Clinical Nutrition, 18(4) :532-537。 Taylor, S., & Todd, O. (1995a). An integrated model of waste management behavior: A test of household recycling and composting intentions. Environment and Behavior, 27(5) :199-220. Tan, S.J. (1999). Strategies for reducing consumers' risk aversion in Internet shopping. JournalofConsumerMarketing,16(2) :163-180. Zeithaml,V.A.(1988).Consumer Perceptions of price,Quality,and Value:A Means-End Model and Synthesis of Evidence,Journal of Marketing,52(3):2-22. 三、網頁部分 衛生福利部食品藥物管理署網站,https://www.fda.gov.tw/TC/siteContent.aspx?sid=2275,檢索日期:2018/5/20 澎湖縣旅遊處觀光促進科網站,https://www.penghu.gov.tw/tourism/home.jsp?id=26,檢索日期:2018/12/07 |
電子全文 Fulltext |
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。 論文使用權限 Thesis access permission:校內校外完全公開 unrestricted 開放時間 Available: 校內 Campus: 已公開 available 校外 Off-campus: 已公開 available |
紙本論文 Printed copies |
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。 開放時間 available 已公開 available |
QR Code |