Responsive image
博碩士論文 etd-0022124-122324 詳細資訊
Title page for etd-0022124-122324
論文名稱
Title
德行領導對員工留任意願的影響: 工作敬業心的中介效果與員工協助方案的調節效果
The influence of the moral leadership on the intention to stay: The mediating effect of job engagement and the moderating effect of employee assistance programs
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
70
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2024-01-19
繳交日期
Date of Submission
2024-01-22
關鍵字
Keywords
德行領導、工作敬業心、留任意願、員工協助方案、離職
Moral leadership, Job engagement, Intention to stay, Employee assistance programs, resignation
統計
Statistics
本論文已被瀏覽 149 次,被下載 5
The thesis/dissertation has been browsed 149 times, has been downloaded 5 times.
中文摘要
員工離職率一直是企業所關心的問題,尤其是現在的年輕人,離職率相對較高,是否因為企業文化或者領導人的管理方式,不受到年輕人的喜愛,而導致留任意願的下降,此為本研究所關注的議題。
因此,本研究主要的目的在於了解在德行領導之下,是否會影響留任意願,並且也探討若員工有工作敬業心,是否對於德行領導及留任意願會具有中介效應,以及加入員工協助方案對工作敬業心與留任意願的關係是否具有調節的作用。
本研究利用量化問卷調查方式進行資料蒐集,共回收有效問卷 293份,透過描述性統計分析、相關分析、驗證性因素分析、複迴歸分析與拔靴法等統計方法,驗證研究假設之結果如下:
1.德行領導對留任意願具有顯著 正向影響。
2.德行領導對工作敬業心具有顯著 正向影響。
3.工作敬業心對留任意願具有顯著 正向影響。
4.工作敬業心在德行領導及留任意願之間有顯著 的中介效應。
5.工作敬業心與留任意願之間並不會受到員工協助方案的 調節而有所影響。
依據上述的研究結果, 提出研究結果與建議 供企業經營管理實務與未來研究之參考。


Abstract
Employee turnover has consistently been a concern for companies, particularly with the younger generation where the turnover rate is relatively high. This may be attributed to corporate culture or leadership styles that are not favored by young individuals, leading to a decline in their intention to stay. This is the focal issue of the current study.
Therefore, the main purpose of this study is to understand whether moral leadership influences the intention to stay and to investigate whether job engagement acts as a mediator in the relationship between moral leadership and the intention to stay. Furthermore, the study aims to examine whether employee assistance programs moderate the relationship between job engagement and intention to stay.
This study conducted a quantitative questionnaire survey for data collection, with a total of 293 valid responses. Through statistical methods such as descriptive statistics, correlation analysis, confirmatory factor analysis, multiple regression analysis, and bootstrapping, the results of testing the research hypotheses are as follows:
1.Moral leadership significantly and positively influences the intention to stay.
2.Moral leadership significantly and positively affects job engagement.
3.Job engagement significantly and positively influences the intention to stay.
4.Job engagement mediates the relationship between moral leadership and the intention to stay.
5.Employee assistance programs do not moderate the relationship between job engagement and the intention to stay.
Based on the above research findings, there are concrete research results and recommendations available for reference in practical business management, along with suggestions for future research.

目次 Table of Contents
論文審定書i
誌謝ii
摘要iii
Abstractiv
目錄v
圖次vii
表次viii
第一章 緒論1
第一節 研究背景與動機1
第二節 研究目的4
第二章 文獻探討5
第一節 德行領導5
第二節 留任意願9
第三節 工作敬業心12
第四節 員工協助方案16
第五節 本研究的各變項間之關係19
第三章 研究方法24
第一節 研究對象與資料蒐集24
第二節 操作性定義與研究工具27
第三節 測量模式33
第四節 資料分析方法35
第四章 本研究實證分析結果36
第一節 本研究四個變項之相關分析36
第二節 研究變項之迴歸分析結果39
第三節 員工協助方案的調節分析結果42
第五章 研究結論與建議45
第一節 研究結論45
第二節 管理實務意涵47
第三節 研究限制與未來研究建議49
參考文獻51
附錄59

圖次
圖2-5-1研究架構圖23


表次
表2-2-1 「留任意願」定義整理9
表2-3-1 「工作敬業心」定義之彙整13
表3-2-1 「德行領導」驗證性 因素分析28
表3-2-2 「留任意願」驗證性 因素分析29
表3-2-3 「工作敬業心」驗證性 因素分析30
表3-2-4 「員工協助方案」驗證性 因素分析31
表3-3-1 理論模式之整體測量適配度34
表4-1-1 研究變項之平均數、標準差與相關係數表38
表4-2-1 德行領導與留任意願之工敬業心直接效果分析40
表4-2-2 工敬業心德在行領導與留任意願中介效應分析41
表4-3-1 員工協助方案對工作敬業心與留任意願之調節分析表43
表5-1-1假設驗證之整理表45


參考文獻 References
一、中文部份
王素秋(2014),職場壓力與工作投入關聯性之研究:以員工協助方案之健康面協助為調節變項,國立高雄師範大學人力與知識管理研究所碩士論文。
吳思翰(2021),家長式領導之研究–探討其在組織承諾、工作壓力及工作滿意之 影響與調節作用,淡江大學企業管理學系碩士班碩士論文。
吳慧君(2004),主管領導型態,行政人員自我效能,組織承諾與工作滿意度關係之研究:以某私立醫學大學為例,國立高雄師範大學成人教育研究所碩士論文。
李侑軒(2010),主管關係認同與部屬效能:認同延伸模式的區辨效果,國立中正大學心理學研究所碩士論文。
周麗芳、鄭伯壎、陳靜慧、任金剛、許金田(2005),華人高階管理者網絡中的特殊連帶與人際情感:深層心理契合與正式工作關係的效果。本土心理學研究,23,201-257。
林育正(2008),員工協助方案對員工幸福感與工作績效之關聯性研究,中興大學企業管理學系研究所碩士論文。
林姿葶、姜定宇、蕭景鴻、鄭伯壎(2014),家長式領導效能:後設分析研究。本土心理學研究,42,181-249。
林栢章、王精文(2009),從委外式員工協助方案探討企業員工諮商內容之研究。中華輔導與諮商學報,26,47-83。
林淑姬、樊景立、吳靜吉、司徒達賢(1994),薪酬公平,程序公正與組織承諾,組織公民行為關係之研究。管理評論,13(2),87-107。
洪意涵(2018),高屏地區社工人員工作壓力與留任意願之研究,國立屏東大學社會發展學系碩士論文。
韋美西(2002),員工協助方案與員工離職率之關係探討,國立中央大學人力資源管理研究所碩士論文。
徐瑋伶、鄭伯壎、黃敏萍(2002),華人企業領導人的員工歸類與管理行為。本土心理學研究,18,51-94。
張世育(2017),主管家長式領導、工作滿意、組織承諾之探討以內控人格特質為干擾變項,龍華科技大學企業管理系碩士班碩士論文。
張家瑋(2008),台灣家族企業家長式領導與其領導效能關聯性之研究:以生理性別與性別角色為調節變項,中原大學碩士論文。
莊惠涵(2014),主管不當領導、員工負向情緒與退卻行為關係之研究:以員工協助方案為調節變項,國立高雄應用科技大學人力資源發展研究所碩士論文。
莊惠婷(2006),高科技產業員工壓力來源、員工協助方案認知、自我效能與倦怠感關係,長榮大學經營管理研究所碩士論文。
許少宗(2003),從員工協助方案觀點探討團體康樂活動之效益,國立中山大學企業管理學系研究所碩士論文。
許瑋真(2018),家長式領導對營造業勞工工作績效之影響–以工作滿意度、工作敬業為中介變項,國立高雄應用科技大學人力資源發展系碩士論文。
連廷嘉、徐西森(2003),諮商督導者與實習諮商員督導經驗之分析。應用心理研究,18,89-111。
陳宗賢(2002),員工協助方案與組織氣候對工作士氣、組織承諾與離職傾向之關聯性研究:以上市公司為例,南華大學管理研究所碩士論文。
陳怡秀(2006),員工投入驅動因子、情感性組織承諾與個人工作績效之關聯性研究,國立中央大學人力資源管理研究所碩士論文。
陳品蓁(2018),跨境線上紛爭解決機制:以電子商務平台內部紛爭解決機制為中心,國立臺灣大學碩士論文。
陳品蓁(2018),臺灣體驗教育引導員專業職能基準之建構。體驗教育學報,11,45-70。
陳慶瑜(2013),僕人式領導與工作活力對留任意願之影響:以南臺科技大學為例,南台科技大學企業管理系人力資源管理研究所碩士論文。
彭征安、楊東濤、劉鑫(2015),德行領導與知識員工離職傾向關係:工價值觀的調節效應。江蘇社會科學,4,72-77。
曾永宏(2003),家長式領導對工安制度與工安績效關係的調節作用之研究:以高雄地區石化、鋼鐵業工廠為例,國立中山大學企業管理學系研究所碩士論文。
黃敏萍(2000),跨功能任務團隊之結構與效能:任務特性與社會系絡之影響,國立台灣大學商學研究所博士論文。
葉志誠(2001),職業社會學。台北市:五南圖書。
趙家儀(2016),工作倦怠對員工幸福感與留任意願影響之研究:以員工福利方案滿意度為調節變項,銘傳大學企業管理學系研究所碩士論文。
劉自強、盧文民、張麗嬌(2012),組織成員的變革認知,工作滿意度,領導風格與離職傾向之關聯性研究-以中山科學研究院轉型行政法人為例。北商學報,21, 21-48。
劉俊昌(2000),企業文化契合度與留職傾向之研究:以中國石油公司為例,國立中山大學企業管理學系碩士論文。
樊景立、鄭伯壎(2000),華人組織的家長式領導:一項文化觀點的分析。本土心理學研究,13,126-180。
蔡淑妙、盧美秀(1998),護理人員生涯發展及其與留任意願相關性之研究。護理研究,6(2),96-108。
鄭伯壎、周麗芳、黃敏萍、樊景立、彭泗清(2003),家長式領導的三元模式:中國大陸企業組織的證據。本土心理學研究,20,209-250。
鄭伯壎、周麗芳、樊景立(2000),家長式領導:三元模式的建構與測量。本土心理學研究,14,3-64。
鄭伯壎、姜定宇(2006),華人組織行為。台北市:華泰文化。
鄭伯壎、謝佩鴛、周麗芳(2002),校長領導作風、上下關係品質及教師角色外行為:轉型式與家長式領導的效果。本土心理學研究,17,105-161。
鄭伯壎. (2005),華人組織行為研究的方向與策略: 由西化到本土化.本土心理學研究, (24), 191-245.
賴墩謙(2007),組織文化對工作滿足及募兵制度推行成效之相關性探討:以空軍航機保修部隊為例,靜宜大學管理研究所碩士論文。
謝金秀(2018),員工協助方案與工作壓力對組織認同與留任意願的影響性研究:以臺南市政府員工為例,國立台南大學行政管理學系碩士論文。
謝鴻鈞(1996),工業社會工作實務:員工協助方案。台北市:桂冠圖書。
二、英文部份
Alfes, K., Shantz, A. D., Truss, C., & Soane, E. C. (2013). The link between perceived human resource management practices, engagement and employee behaviour: A moderated mediation model. The International Journal of Human Resource Management, 24(2), 330-351.
Alias, Z., Zawawi, E. M. A., Yusof, K., & Aris, N. M. (2014). Determining critical success factors of project management practice: A conceptual framework. Procedia-Social and Behavioral Sciences, 153, 61-69.
Avolio, B. J., Gardner, W. L., Walumbwa, F. O., Luthans, F., & May, D. R. (2004). Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes and behaviors. The Leadership Quarterly, 15(6), 801-823.
Bakker, A. B., & Leiter, M. P. (2010). Work engagement: A handbook of essential theory and research. Psychology press.
Bakker, A. B., Oerlemans, W. G. M. (2011). The oxford handbook of positive organizational scholarship. Oxford University Press.
Bakker, A. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Work engagement: An emerging concept in occupational health psychology. Work & Stress, 22(3), 187-200.
Bakker, A. B., Xanthopoulou, D., & Demerouti, E. (2023). How does chronic burnout affect dealing with weekly job demands? A test of central propositions in JD‐R and COR theories. Applied Psychology, 72(1), 389-410.
Bellamkonda, N., Santhanam, N., & Pattusamy, M. (2021). Goal clarity, trust in management and intention to stay: The mediating role of work engagement. South Asian Journal of Human Resources Management, 8(1), 9-28.
Bohlander, W., & Sherman, W. (1992). Managing human resources (9th. ed.). South-Western Publishing Co.
Bollen, K. A , & Long, J. S. (1993). Testing structural equation models. Sage.
Boyd, R., Richerson, P. J., & Henrich, J. (2011). Rapid cultural adaptation can facilitate the evolution of large-scale cooperation. Behavioral ecology and sociobiology, 65, 431-444.
Browne, M. W., & Cudeck, R. (1992). Alternative ways of assessing model fit. Sociological Methods & Research, 21(2), 230-258.
Caldwell, C., Bischoff, S. J., & Karri, R. (2002). The four umpires: A paradigm for ethical leadership. Journal of Business Ethics, 36, 153-163.
Caldwell, C., Dixon, R. D., Floyd, L. A., Chaudoin, J., Post, J., & Cheokas, G. (2012). Transformative leadership: Achieving unparalleled excellence. Journal of Business Ethics, 109, 175-187.
Caldwell, R. R. (2002). A phantom menace? Cosmological consequences of a dark energy component with super-negative equation of state. Physics Letters B, 545(1-2), 23-29.
Dechawatanapaisal, D. (2018). Employee retention: the effects of internal branding and brand attitudes in sales organizations. Personnel Review, 47(3), 675-693.
Devaraj, S., Easley, R. F., & Crant, J. M. (2008). Research note—how does personality matter? Relating the five-factor model to technology acceptance and use. Information systems research, 19(1), 93-105.
Fornell, C., Larcker, D. F.(1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research. 18, 39-50.
Genevieve, E. C. (1990). Retention: Has it obstructed nursing’s view. Nursing Administration, 14, 70-75.
Gotsis, G., & Grimani, K. (2015). Virtue theory and organizational behavior: An integrative framework. Journal of Management Development, 34(10), 1288-1309.
Hackman, J. R., & Oldham, G. R. (1980). Work redesign. MA: Addison-Wesley, Reading.
Hakanen, J. J., Bakker, A. B., & Schaufeli, W. B. (2006). Burnout and work engagement among teachers. Journal of School Psychology, 43(6), 495-513.
Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(2), 268-279.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55.
Jaharuddin, N. S., & Zainol, L. N. (2019). The impact of work-life balance on job engagement and turnover intention. The South East Asian Journal of Management. 13(1), 106-118.
Jeffrey, I., & Prasetya, A. B. (2019). The employee performance assessment and employee training, on employee intension. Jurnal Aplikasi Manajemen, 17(1), 56-65.
Jones, J. R., & Harter, J. K. (2004). Race effects on the employee engagement-turnover intention relationship. Journal of Leadership & Organizational Studies, 11(2), 78-88.
Joseph, B., Walker, A., & Fuller-Tyszkiewicz, M. (2018). Evaluating the effectiveness of employee assistance programmes: A systematic review. European Journal of Work and Organizational Psychology, 27(1), 1-15.
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.
Karimi, A., & Parsafar, E. (2017). The relationship between human resource retention system and organizational commitment of employees (case study: one of the privatized banks). International Journal of Information Science and Management, 190, 110-119.
Kundu, S. C., & Lata, K. (2017). Effects of supportive work environment on employee retention: Mediating role of organizational engagement. International Journal of Organizational Analysis, 25(4), 703-722.
Lanaj, K., Chang, C. H., & Johnson, R. E. (2012). Regulatory focus and work-related outcomes: A review and meta-analysis. Psychological Bulletin, 138(5), 998-1034.
May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77(1), 11-37.
McCloskey, J. C., & McCain, B. E. (1987). Satisfaction, commitment and professionalism of newly employed nurses. Image: The Journal of Nursing Scholarship, 19(1), 20-24.
Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Psychology, 62, 237-240.
Mutsuddi, I. (2016). Employee retention and engagement practices in the healthcare sector: A study on medica super-specialty hospital, Kolkata. Delhi Business Review, 17(1), 65-78.
Nabukeera, M. S., Bwengye, M., & Buwembo, M. (2019). Non-financial rewards, motivation, and employee performance in ministry of internal affairs (MoIA) Uganda. Islamic University Multidisciplinary Journal, 6(2), 87-104.
Newstead, T. (2022). Being explicit about virtues: Analysing TED talks and integrating scholarship to advance virtues-based leadership development. Journal of Business Ethics, 181(2), 335-353.
Oldham, G. R., & Hackman, J. R. (1980). Relationships between organizational structure and employee reactions: Comparing alternative frameworks. Administrative Science Quarterly, 26(1), 66-83.
Pearce, C. L., Conger, J. A., & Locke, E. A. (2008). Shared leadership theory. The Leadership Quarterly, 19(5), 622-628.
Pellegrini, E. K., & Scandura, T. A. (2008). Paternalistic leadership: A review and agenda for future research. Journal of Management, 34(3), 566-593.
Pellegrini, E. K., Scandura, T. A., & Jayaraman, V. (2010). Cross-cultural generalizability of paternalistic leadership: An expansion of leader-member exchange theory. Group & Organization Management, 35(4), 391-420.
Peters, D., Calvo, R. A., & Ryan, R. M. (2018). Designing for motivation, engagement and wellbeing in digital experience. Frontiers in Psychology, 9, 797-812.
Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of management, 12(4), 531-544.
Reyes, P. (1990). Individual work orientation and teacher outcomes. The Journal of Educational Research, 83(6), 327-335.
Reyes, P. (1992). Preliminary models of teacher organizational commitment: Implications for restructuring the workplace. Madison, WI: Center on Organization and Restructuring of Schools.
Richmond, M. K., Pampel, F. C., Wood, R. C., & Nunes, A. P. (2017). The impact of employee assistance services on workplace outcomes: Results of a prospective, quasi-experimental study. Journal of Occupational Health Psychology, 22(2), 170-179.
Rigg, J., Day, J., & Adler, H. (2013). Emotional exhaustion in graduate students: The role of engagement, self-efficacy and social support. Journal of Educational and Developmental Psychology, 3(2), 138-152.
Roman, P. M., Blum, T. C., & Bennett, N. (1987). Educating organizational consumers about employee assistance programs. Public Personnel Management, 16(4), 299-312.
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619.
Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate. Journal of applied Psychology, 90(6), 1217.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi‐sample study. Journal of Organizational Behavior, 25(3), 293-315.
Schaufeli, W. B., & Bakker, A. B. (2010). Defining and measuring work engagement: Bringing clarity to the concept. In A. B. Bakker, & M. P. Leiter (Eds.), Work engagement: A handbook of essential theory and research (pp. 10-24). Psychology Press.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701-716.
Schaufeli, W. B., Salanova, M., Gonza lez -Roma , V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92.
Schumacker, R. E., & Lomax, R. G. (2004). A beginner's guide to structural equation modeling (2nd ed.). Psychology Press
Sepahvand, R., & Bagherzadeh Khodashahri, R. (2021). Strategic human resource management practices and employee retention: A study of the moderating role of job engagement. Iranian Journal of Management Studies, 14(2), 437-468.
Sjoberg, A., & Sverke, M. (2000). The interactive effect of job involvement and organizational commitment on job turnover revisited: A note on the mediating role of turnover intention. Scandinavian Journal of Psychology, 41(3), 247-252.
Sonnentag, S. (2003). Recovery, work engagement, and proactive behavior: A new look at the interface between nonwork and work. Journal of Applied Psychology, 88(3), 518-528.
Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta‐analytic findings. Personnel psychology, 46(2), 259-293.
Walsh, D. (1982). Employee assistance programs, Milbank memorial fund Quarterly/Health & Society, 60(3), 492-517.
Westwood, R. (1997). Harmony and patriarchy: The cultural basis for “paternalistic headship” among the overseas Chinese. Organization Studies, 18(3), 445-480.
Westwood, R. I., & Chan, A. (1992). Headship and leadership. In R. I. Westwood (Ed.), Organizational behavior: A southeast Asian perspective (pp. 445-480). Hong Kong: Longman.
Wu, S. C., Chou, T. W., Hsieh, C. H., Liu, C. Y., Mau, W. Y., Huang, N. Y., ... & Chien, S. C. (2010). The relationships among social support, emotional labor and job performance of the hospitality front-line employees. Journal of Human Development and Family Studies, 12, 1-30.
Yin, L. R., Lien, N., & Werner, J. M. (2009). Learning in virtual groups: Identifying key aspects of a course management system affecting teamwork in an IT training course. Information Technology, Learning & Performance Journal, 25(2), 30-41.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:校內校外完全公開 unrestricted
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available


紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code