網路管理系統常見的操作畫面多以表列式功能選單、指令列與條列式系統資訊為主體，圖表內容佔比低，且非專業網管值勤人員不容易理解系統顯示的資訊及狀態。本研究的目的在於幫國軍網路專用交換機系統開發設計視覺化的常用操作畫面儀表板，以專家訪談法的方式，逐步分析確認本案所適切的網路管理系統功能，規劃設計系統所需的功能列表，藉由資訊視覺化的重點，開發設計常用操作畫面儀表板雛形；網管系統資訊視覺化後呈現的儀表板，能夠整合、分析和處理大量的系統後臺數據，可以藉由圖表清楚明確的呈現設備告警、網路拓樸狀態、系統使用效益、設備整體妥善率等重要統計資訊，使網管值勤人員與高階主管能夠快速地了解與掌握系統即時的重要資訊、系統設備的整體妥善率、各機房的連線狀況、重要用戶的使用狀況等。
本研究針對過去文獻對於資訊系統視覺化研究僅多以成效、構型設計、價格、風險及導入時間為項目的研究，主要為網路管理系統系統後端資料庫轉化為前端使用者介面儀表板的開發設計步驟，添加不同的研究方向，不同以往著重系統使用者的需求及系統功能取向的開發，而是加上高階管理者的角度及可能存在的需求性，針對高階管理階層的統籌管理角度與對應的系統績效的展現納入考量，提升網路管理系統的使用成效在高層主管信任度。

The common operation screens of network management systems are mostly based on list-type function menus, command lines, and column-type system information. The proportion of chart content is low, and it is difficult for non-professional network management personnel to understand the information and status displayed by the system. The purpose of this study is to help the National Army Network Private Switch System develop and design a visual common operation screen dashboard, and use the expert interview method to gradually analyze and confirm the appropriate network management system functions for this case, and plan and design the system requirements Function list, with the focus of information visualization, develop and design a prototype of common operation screen dashboard; the dashboard presented after the network management system information is visualized can integrate, analyze and process a large amount of system background data, which can be clearly understood through charts It can present important statistical information such as equipment alarms, network topology status, system usage efficiency, and overall equipment availability rate, so that network management personnel and senior managers can quickly understand and grasp the real-time important information of the system and the overall availability rate of the system equipment. , the connection status of each computer room, the usage status of important users, etc.
This study is based on the past literature on information system visualization research, which only focused on effectiveness, configuration design, price, risk and introduction time. It mainly converts the back-end database of the network management system into a front-end user interface dashboard. The development and design steps add different research directions. Instead of focusing on the development of system users' needs and system function orientation in the past, we add the perspective of senior managers and possible needs, aiming at the overall planning of senior management. The management perspective and the corresponding display of system performance are taken into consideration to enhance the trust of senior managers in the effectiveness of the network management system.

論文審定書 i
公開授權書 ii
誌謝 iii
摘要 v
Abstract vi
目錄 viii
圖次 x
表次 xi
第一章 緒論 1
第一節、 研究背景與動機 1
第二節、 研究目的 2
第三節、 研究流程 3
第二章 文獻探討 5
第一節、 資訊系統的主要分類 5
第二節、 資料視覺化 12
第三節、 專家訪談法 13
第四節、 模糊綜合評判 17
第五節、 使用者介面 18
第六節、 資訊系統成功模式 21
第三章 研究方法 25
第一節、 問題研討 25
第二節、 研究步驟 26
第三節、 訪談目標與訪談題目設計 28
第四章 研究結果 31
第一節、 個案系統簡介 31
第二節、 個案系統發展常用操作畫面視覺化的步驟 32
第三節、 個案開發設計成果 52
第五章 結論與建議 61
第一節、 結論與研究貢獻 61
第二節、 未來研究與建議 62
參考文獻 64
附錄一、 專家訪談名單 69
附錄二、 第一回合專家訪談調查問卷 70
附錄三、 第一回合專家訪談修正式德爾非法調查問卷 78
附錄四、 第二回合專家訪談調查問卷 85
附錄五、 第二回合專家訪談修正式德爾非法調查問卷 98
附錄六、 第三回合專家訪談調查問卷 111

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