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博碩士論文 etd-0107121-170215 詳細資訊
Title page for etd-0107121-170215
論文名稱
Title
壓力事件的影響以及使用角色、規則和規範來管理壓力對組織認同和績效的影響:將事件含義管理模型、壓力管理和社會認同理論整合,以台灣半導體跨國公司內低位階、女性菲律賓籍人士為研究對象
The influence of stressful events and the use of roles, rules and norms to manage stress on identification and performance: Integrating the Event Meaning Management model, Stress Management Theory, and Social Identity Theory in a study of low-status, female Filipino expatriates in a semiconductor MNC in Taiwan
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
123
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2021-01-08
繳交日期
Date of Submission
2021-02-07
關鍵字
Keywords
工作滿意度、員工調整、壓力事件、組織識別、事件含義管理模型、台灣、跨國公司運營、菲律賓、半導體行業、低級別女性外籍人士、跨文化管理
MNC operations, semiconductor industry, employee adjustment, female low-status expatriates, Philippines, Taiwan, stressful events, Organizational Identification, job satisfaction, cross-cultural management, Event Meaning Management Model
統計
Statistics
本論文已被瀏覽 294 次,被下載 0
The thesis/dissertation has been browsed 294 times, has been downloaded 0 times.
中文摘要
跨國公司運營部門的大部分員工多由國外引進僱用的"女性員工"所組成(即:低位階外派人員),此狀況亦產生了一與女性密切相關的工作場域現象。台灣半導體跨國公司依賴大多數在夜間工作的菲律賓女性員工。本研究整合了事件含義管理、心理壓力和組織認同理論,用以:(一)識別出針對低地位、外籍女性人士中,普遍存的特定的工作/非工作事件之壓力及導源;以及(二)檢查壓力事件和導源對組織認同、態度和行為工作成果的影響。
本研究使用了混合式研究設計,其中包括質性資料蒐整(即:與18名跨國公司高層管理人員、和30名低位階外籍女性人員及其經理/主管進行訪談)和量化資料分析(即:含88名低位階外籍女性人員及其經理/主管進行問卷調查)。質性資料內容分析並提供了低位階外籍女性人員工作/非工作事件壓力的頻次、及用於管理這些壓力事件的導源及作為發展量表的基礎。量化方面,層級回歸和結構方程模型用來分析調查資料並檢測本文所提出的研究框架。結果表明,當小組認同與工作滿意度成正相關時,非工作壓力事件與群小組認同呈正相關,與工作滿意度呈負相關;也就是說,非工作壓力事件與工作滿意度之間受到了小組認同中介作用的影響。另外,量化分析顯示。工作壓力事件和非工作導源並沒有顯示出群體認同、工作滿意度或工作適應性之間的任何關聯,這項研究提供了理論上和實踐上的貢獻,以及對未來研究的建議。
Abstract
A substantial portion of Multi-National Corporations’ (MNC) operations employees, known as low-status female expatriates are hired from abroad to live and work in a foreign country – an occurrence that is closely related to the ‘women-only’ workplace phenomenon. Taiwanese semiconductor MNCs' operations depend on foreign Filipino women working mostly during nightshifts. This thesis integrates Event Meaning Management, Psychological Stress, and Organizational Identification theories 1) to identify specific work/non-work stressful events (SE) and sources of guidance (SOG) prevalent among low-status female expatriates in semiconductor MNC’s operations and 2) to examine the influence of stressful events and sources of guidance on organizational identification and attitudinal or behavioral work outcomes.
Mixed method research design, involving qualitative data (interviews with 18 MNCs top managers, and 30 low-status female expatriates, their direct managers/supervisors) and quantitative data (survey among 88 low-status female expatriates and their direct managers/supervisors) was used in this study. Qualitative data content analysis provided the list of work and non-work SE and the SOGs they utilize for support and serves as a base for scale development. Hierarchical Regression and Structural Equation Modelling was used to analyze survey data and test the proposed research framework. The results show that Non-Work SE is positively and significantly correlated with Group Identification and negatively and significantly correlates with Job Satisfaction, while Group Identification positively and significantly correlates with Job Satisfaction, it also has a mediation effect on the relationships between Non-Work SE and Job Satisfaction and negatively and significantly correlates with Job Satisfaction. Work SEs and non-work SOGs did not show any correlation with Group Identification, Job Satisfaction, or Job Adaptability, which can be explained by the qualitative data insights about the job design and the effect of culture. This research makes a number of theoretical and practical contributions to organizational research, along with suggestions for future research into the employment, management, nurture, and support of low-status expatriate workers.
目次 Table of Contents
Thesis validation letter i
Acknowledgements ii
摘要 iii
Abstract iv
Table of Contents v
List of Figures vii
List of Tables viii
2. Introduction 1
Research Background. 1
Importance of Low-Status Expatriates to MNCs. 2
Low-status Expatriates in Taiwan in the present study 3
An Introduction to the Literatures considered. 4
Expatriates Adjustment to Stressful Events 6
Research Objectives 8
Overview of Research Methods 10
Theory contributions 12
Practical implications 14
Organization of the Dissertation 15
3. Research Motivation 16
International workforce within an MNC 16
Expatriates and migrants. 17
Gender in International Business and Management 24
Implications of Gender in Management Research. 27
Gender in IHRM and Expatriate Management. 28
4. Literature review 30
Research Model 30
Stress in Organizations: Its Origins and Management. 31
Psychological Basis of Organizational Stress Theory 34
Social Identification Theory 36
Stress : Concepts of Events and Identity Threats 39
Event Meaning Management Model 43
Non-work stressful events 46
Roles, Rules and Norms as Sources of Guidance to Handle Stressful Events 47
Roles in the EMM Model 49
Organizational Identification Outcomes 51
5. Research Methodology 55
Research Design 56
Qualitative study 57
Selecting the company 57
Interviews with top managers of a semiconductor MNC 58
Interviews with low-status female expatriates and their managers/supervisors 60
Interview Data Analysis 65
Quantitative Study 70
Survey Measures 70
6. Analysis and Results 74
Data Analysis 74
Measurement model 77
Structural Model 80
7. Discussions, Conclusions, and Contributions 84
Stressful events among low-status female expatriates 84
Identification, attitudes, and behavior outcomes 86
Theoretical contributions 89
Practical implications 90
8. Limitation and Future Research Directions 92
APPENDIX A: Description of Work Events in the Literature 94
APPENDIX B: Details of the MNC in this Study 100
APPENDIX C: Interviewees Top Managers in the MNC 101
APPENDIX D: Interview Script for Top Managers 102
APPENDIX E: Interview Script for Low-Status Expatriates and Their Managers/Supervisors 103
References 104
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