近幾年，受到2020年Covid-19新冠疫情爆發的關係，以及在後疫情時代成為新常態的遠距辦公和混合式辦公之影響，許多原有的實體面對面會議皆被視訊會議所取代，然而，名為視訊會議疲勞和Zoom疲勞的議題報導與討論也同時隨之而來。本研究透過壓力交易模型為基礎發展研究模型來討論視訊會議此種科技壓力，以了解視訊會議的科技特性、壓力源與情境因素對於視訊會議疲勞的影響，同時一併探討視訊會議疲勞與社會性懈怠、減效出席之間的關聯。
本研究採用類實驗法搭配問卷調查法，將使用鏡頭與使用靜音等兩項視訊會議的重要功能作為實驗操控因子，實驗對象則為南部某國立大學之學生，最終回收之有效問卷共為207份。研究結果表明視訊會議疲勞確實會促使會議成員發生社會性懈怠與減效出席等降低團隊生產力的行為，並證實了使用視訊鏡頭與多任務處理等科技特性會引起公眾自我覺察和社交焦慮等壓力源，而這些壓力源則會導致視訊會議疲勞等壓力反應增加。這些發現期望可以給予遠距團隊減少視訊會議疲勞的方針，並提供讓會議成員避免出現生產力降低行為的建議。

Since the Covid-19 epidemic, many face-to-face meetings have been replaced by videoconference. Following this shift, there are plenty of reports and discussions about videoconference fatigue (also known as Zoom fatigue). In this study, we utilize TransactionBased odel of Stress (TBM) in order to discuss the impact of technostress which is induced by videoconference on stressors, situational factors, strains, and organizational outcomes of conference participants. This study aims to develop a comprehensive theoretical model which explores relationships between videoconference fatigue, presenteeism, and social loafing, while also examining the factors that influence videoconference fatigue.
We employed a quasi-experimental design combined with a questionnaire survey method and manipulated two important features of videoconference: the use of the camera and the use of the mute function. There are 204 participants who are students from a national university in the southern Taiwan. The results of the study indicated that videoconference fatigue indeed leads to behaviors that reduce team productivity, such as social loafing and presenteeism. Additionally, we also confirmed that the use of camera increases public self-awareness nd multitasking increases social anxiety, while both public self-awareness and multitasking effectively lead to the videoconference fatigue. These findings are expected to provide guidelines for remote teams to mitigate videoconference fatigue and offer suggestions to prevent behaviors that decrease productivity among conference participants.

論文審定書 i
摘要 ii
Abstract iii
目錄 iv
圖次 vi
表次 vii
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究問題與目的 3
第四節 研究方法與流程 4
第二章 文獻探討 6
第一節 視訊會議疲勞(Videoconference Fatigue) 6
第二節 公眾自我覺察(Public Self-Awareness) 7
第三節 減效出席(Presenteeism) 8
第四節 社會性懈怠(Social Loafing) 9
第五節 壓力交易模型(Transaction-Based Model of Stress) 10
第三章 研究方法 12
第一節 研究模型 12
第二節 研究假說 13
第三節 操作型定義 17
第四節 研究設計 18
第四章 資料分析 24
第一節 樣本基本資料分析 24
第二節 衡量模型 26
第三節 模型及假說驗證 36
第五章 結論與建議 39
第一節 研究結果與建議 39
第二節 理論及實務意涵 41
第三節 研究限制 43
第四節 未來研究方向 43
參考文獻 45
附錄、本研究正式問卷 54

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