工作者的心理工作敬業一直是人力資源領域熱門研究的主題，於實務上此主題是企業必須持續應對的長期問題。本研究採用工作需求-資源模型（JD-R model）作為研究框架，該模型近年來在工作壓力研究中受到廣泛關注，並被認為適用於各種工作場景。然而，現有的研究大多以西方國家為樣本來驗證假設，本研究則以台灣企業員工為樣本，並釐清情緒耗竭在模型中扮演的角色。以每日日記問卷法搜集資料，以 125 個台灣企業員工為樣本檢驗壓力知覺、正負向情緒、與工作敬業的關係，並討論情緒耗竭的角色。以迴歸分析檢驗的結果支持負向情緒與工作敬業負相關，且情緒耗竭有顯著的中介效果；但正負向情緒與工作敬業關係不顯著。這些結果顯示以每日日記法檢驗此模型時，無法完全支持其假設，但也發現情緒耗竭在檢驗員工心理福祉的程度時有其作用及重要性。未來的研究可著重在討論每日日記問卷法是否造成差異。

The psychological work engagement of workers has always been the subject of hot research in the field of Human Resources Institute. In practice, this topic is a long-term problem that enterprises must continue to deal with. In this study, the job demand-resource model (JD-R model) is discussed, which is a popular work stress model in recent years, and it emphasizes that it can be applied to various workplaces. Most of the existing papers use European employees as samples to test hypotheses. This study uses Taiwanese employees as samples to clarify the role of emotional exhaustion in the model. Using daily diary questionnaires to collect data, a sample of 125 Taiwanese corporate employees was used to examine the relationship between perceived stress, positive and negative emotions, and work engagement, and to discuss the role of emotional exhaustion. The results of the regression analysis test support that negative emotions are negatively correlated with work engagement, and emotional exhaustion has a significant mediating effect; however, the relationship between positive and negative emotions and work engagement is not significant. These results show that the hypothesis of this model cannot be fully supported when tested with daily diaries, but also find the role and importance of emotional exhaustion in examining the degree of psychological well-being of employees. Future research could focus on whether the daily diary questionnaire made a difference.

論文審定書i
中文摘要ii
ABSTRACTi
目錄iv
圖次v
表次v
第壹章 緒論1
第貳章 文獻探討4
第一節 工作敬業對組織之影響4
第二節 情緒耗竭對工作敬業之影響5
第三節 壓力知覺對情緒耗竭與工作敬業之影響5
第四節 正負向情緒對情緒耗竭與工作敬業之影響6
第參章 研究方法9
第一節 研究架構9
第二節 樣本描述與程序9
第三節 研究程序10
第四節 問卷設計11
第五節 變數衡量方式11
第肆章 結果14
第一節 敘述性統計與相關性14
第二節 驗證性因素分析18
第三節 假設驗證20
第伍章 討論23
第一節 研究模型發展與整體價值23
第二節 研究結論23
第三節 實務意涵24
第四節 研究限制與未來研究建議24
參考文獻26
附錄33

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