Responsive image
博碩士論文 etd-0515121-111620 詳細資訊
Title page for etd-0515121-111620
論文名稱
Title
知識分享於企業社群媒體溝通之探討― 以社會交換關係為中介
Knowledge sharing on enterprise social media communication― The mediating roles of social exchange relationship
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
45
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2021-05-28
繳交日期
Date of Submission
2021-06-15
關鍵字
Keywords
企業社群媒體、社會交換關係、組織溝通、知識分享、社會交換論
Enterprise social media, Social exchange relationship, Communication flow, Knowledge sharing, Social exchange theory
統計
Statistics
本論文已被瀏覽 262 次,被下載 0
The thesis/dissertation has been browsed 262 times, has been downloaded 0 times.
中文摘要
本研究主旨為探討人際關係於企業社群媒體之影響及其中介效果。基於虛擬理論及媒體同步理論,我們更加確信媒體改變人們溝通的方式以及資訊傳播的管道。在這個虛擬環境中,形成獨特的知識分享機制、溝通方式以及人際關係。本研究採用社會交換論點為關係之依據,分為:主管部屬交換關係(leader-member exchange,LMX)及團隊成員交換關係(team-member exchange,TMX)為中介變數,並將溝通管道分為垂直溝通及水平溝通,與其相互應,探討對知識分享的影響。藉由問卷調查分析法,於台灣的兩個科技公司收集217份有效問卷。實證結果發現: 1.企業社群媒體上,與主管的垂直溝通及與同事的水平溝通皆對知識分享有正向影響。2.主管部屬交換及團隊成員交換關係皆對知識分享有正向影響。3.主管部屬交換及團隊成員交換關係的中介效果皆獲得實證支持。
Abstract
The purpose of this study is to investigate the underlying mechanisms through which enterprise social media for vertical and horizontal communication enhance knowledge sharing. In view of the virtuality theory and media synchronicity theory, which lay the foundation for human relationships and information process via media. In order to verify the research model, the research conducted quantitative method and obtain 217 effective questionnaires from two IT companies located in Taiwan. Author finds that vertical communication on enterprise social media (ESVC) is positively related to leader-member exchange (LMX) and horizontal communication on enterprise social media ESHC is positively related to team-member exchange (TMX). Besides, both LMX and TMX are positively influence knowledge sharing (KS). The mediating effect of LMX and TMX are supported.
目次 Table of Contents
Table of Contents

Validation Letter……………………………………………………………. i
Authorization Letter ………………………………………………………..ii
Chinese abstract………………………………………………………….….iii
English Abstract………………………………………..……………………iv
Table of Contents ………………………………………..…………………..v
Figure………………………………………………………………………...vii
Table…………………………………………………………………………viii
Chapter 1 Introduction………………………………………..………………P1
Chapter 2 Theoretical background and hypotheses…………………………P2
2.1 Media Synchronicity Theory, MST……………………………………P2
2.2 Virtuality Theory………………………………………………………P4
2.3 Social exchange theory, SET…………………………………………..P5
2.4 ESM concept in the literature……………………………………….....P7
2.5 ESM with Knowledge sharing ………………………………………...P8
2.6 The effect of social exchange relationship on knowledge sharing …………………………………………………………………… P10
2.7 Mediating effects of social exchange relationship…………………… P10
Chapter 3 Research Methodology…………………………………………… P12
3.1 Sample and Participants………………………………………………..P12
3.2 Measurement …………………………………………………………..P13
Chapter 4 Results……………………………………………………………….P19
Chapter 5 Conclusion…………………………………………………………..P22
5.1 Theoretical contribution…………………………………………………...P22
5.2 Practical implications……………………………………………………...P23
5.3 Limitations and future research…………………………………………. ..P23
References………………………………………………………………………..P26
Appendix ………………………………………………………………………...P32
參考文獻 References
References
Ardichvili, A., Cardozo, R., & Ray, S. (2003). A theory of entrepreneurial opportunity identification and development. Journal of Business Venturing, 18(1), 105–123.

Alan R. Dennis, Robert M. Fuller & Joseph S. Valacich (2008). Media, Tasks, and Communication Processes: A Theory of Media Synchronicity. MIS Quarterly, 32(3), 575-600.

Amin, A., Hassan, M. F., Ariffin, M. B. M., & Rehman, M. (2011). Knowledge Sharing: Two-Dimensional Motivation Perspective and the Role of Demographic Variables. Journal of Information & Knowledge Management, 10(02), 135–149.

Ali-Hassan, H., Nevo, D., &Wade, M. (2015). Linking dimensions of social media use to job performance: The role of social capital, Journal of Strategic Information Systems, 24(2), 65-89.

Burke, K., Aytes, K., Chidambaram, L., & Johnson, J. J. (1999). A Study of Partially Distributed Work Groups. Small Group Research, 30(4), 453–490.

Bock, G. W., & Kim, Y.-G. (2002). Breaking the Myths of Rewards. Information Resources Management Journal, 15(2), 14–21.

Bock, Z., & Kim, L. (2005). Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate. MIS Quarterly, 29(1), 87-111.

Brzozowski, M. J. (2009). Water Cooler: exploring an organization through enterprise social media. In Proceedings of the ACM 2009 International Conference on Supporting group work. 219–228. ACM.

Bartels, J., Peters, O., de Jong, M., Pruyn, A., & van der Molen, M. (2010). Horizontal and vertical communication as determinants of professional and organizational identification. Personnel Review, 39(2), 210–226.

Banks, S., Armstrong, A., Carter, K., Graham, H., Hayward, P., Henry, A., & Strachan, A. (2013). Everyday ethics in community-based participatory research. Contemporary Social Science, 8(3), 263–277.

Banks, G. C., Batchelor, J. H., Seers, A., O’Boyle, E. H., Pollack, J. M., & Gower, K. (2013). What does team-member exchange bring to the party? A meta-analytic review of team and leader social exchange. Journal of Organizational Behavior, 35(2), 273–295.

Benitez, J., A. Castillo, J. Llorens and J. Braojos (2018).IT-enabled knowledge ambidexterity and innovation performance in small US firms: the moderator role of social media capability’, Information & Management, 55, 131–143.

Bhal, K. T., Uday Bhaskar, A., & Venkata Ratnam, C. S. (2009). Employee reactions to M&A: role of LMX and leader communication. Leadership & Organization Development Journal, 30(7), 604–624.

Croft, N., Dalton, A., & Grant, M. (2010). Overcoming Isolation in Distance Learning: Building a Learning Community through Time and Space. Journal for Education in the Built Environment, 5(1), 27–64.

Chen, X., Wei, S., Davison, R.M., & Rice, R.E. (2019a), “How do enterprise social media affordances affect social network ties and job performance?”, Information Technology & People, 33(1), 361-388.

Chen, X., & Wei, S. (2020). The impact of social media use for communication and social exchange relationship on employee performance. Journal of Knowledge Management, 24(6), 1289–1314.

Dennis, A. R., & Kinney, S. T. (1998). Testing Media Richness Theory in the New Media: The Effects of Cues, Feedback, and Task Equivocality. Information Systems Research, 9(3), 256–274.

Davis, A., Khazanchi, D., Murphy, J., Zigurs., I & Owens, D (2009), Avatars, People, and Virtual Worlds: Foundations for Research in Metaverses, Journal of the Association for Information Systems,10 (2), 90-117.

Dulebohn, J. H., Bommer, W. H., Liden, R. C., Brouer, R. L., & Ferris, G. R. (2011). A Meta-Analysis of Antecedents and Consequences of Leader-Member Exchange. Journal of Management, 38(6), 1715–1759.

Davison, R. M., Ou, C. X. J., Martinsons, M. G., Zhao, A. Y., & Du, R. (2014).
The communicative ecology of Web 2.0 at work: Social networking in the workspace. Journal of the Association for Information Science and Technology, 65(10), 2035–2047.

Davison, R. M., Ou, C. X. J., & Martinsons, M. G. (2018). Interpersonal knowledge exchange in China: The impact of guanxi and social media. Information & Management, 55(20, 224–234.


Ellison, N. B., Gibbs, J. L., & Weber, M. S. (2014). The use of Enterprise Social Network Sites for Knowledge Sharing. American Behavioral Scientist, 59(1),103–123.

Grant, R. M. (1991). The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation. California Management Review, 33(3), 114–135.

Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219–247.

Gope, S., Elia, G. & Passiante, G. (2018), The effect of HRM practices on knowledge
management capacity: a comparative study in Indian IT industry, Journal of Knowledge Management, 22(3), 649-677.

Homans, G. C. (1961). Social behavior and its elementary forms. New York: Harcourt, Brace and World.

Hendriks, P. (1999). Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Knowledge and Process Management, 6(2), 91–100.

Hau, Y.S., Kim, B., Lee, H. & Kim, Y.G. (2013), “The effects of individual motivations and social capital on employees’ tacit and explicit knowledge sharing intentions”, International Journal of Information Management, 33(2), 356-366.

Thomas H. Davenport, & L. Prusak (1998) Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press.

Jarrahi, M. H., & Sawyer, S. (2013). Social Technologies, Informal Knowledge Practices, and the Enterprise. Journal of Organizational Computing and Electronic Commerce, 23(1-2), 110–137.
Kristof, A. L., K. G., Brown, H. P. Sims, K. A. (1995). The virtual team: A case study and inductive model. M. M. Beyerlein, D. A. Johnson, S. T. Beyerlein, eds. Advances in Interdisciplinary Studies of Work Teams: Knowledge Work in Teams, 2. JAI Press, Greenwich, CT. 229-253.

Kane, G.C., Alavi, M., Labianca, G.J., & Borgatti, S.P. (2014), “What’s different about social media networks? A framework and research agenda”, MIS Quarterly, 38(1), 275-304.

Liao, H., Liu, D. & Loi, R. (2010), “Looking at both sides of the social exchange coin: a social cognitive perspective on the joint effects of relationship quality and differentiation on creativity”, Academy of Management Journal, 53(5),1090-1109.

Liu, Y., Keller, R.T., & Shih, H.A. (2011), “The impact of team-member exchange, differentiation, team commitment, and knowledge sharing on R&D project team performance”, R&D Management,41(3), 274-287.

Leonardi, P. M., Huysman, M. & Steinfield, C.(2013), Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations. Journal of Computer-Mediated Communication, 19(1), 1-19.

Leonardi, P. M. (2014). Social Media, Knowledge Sharing, and Innovation: Toward a Theory of Communication Visibility. Information Systems Research, 25(4), 796–816.

Leonardi, P. M. (2015). "Ambient Awareness and Knowledge Acquisition: Using Social Media to Learn "Who Knows What" and "Who Knows Whom"," MIS Quarterly, 39 (4), 747-762.

Labban, A., & Bizzi, L. (2020). Are social media good or bad for employees? It depends on when they use them. Behaviour & Information Technology, 0 (0):1–16.

Lee, Y. and Chon, M.G. (2021), Transformational leadership and employee communication behaviors: the role of communal and exchange relationship norms, Leadership & Organization Development Journal, 42(1), 61-82.

Wasko, M., & Faraj, S. (2005). Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice. MIS Quarterly, 29(1),
35-57.

Wu, W.-L., & Lee, Y.-C. (2017). Empowering group leaders encourages knowledge sharing: integrating the social exchange theory and positive organizational behavior perspective. Journal of Knowledge Management, 21(2), 474–491.

Mikołaj Jan Piskorski .(2011)Social Strategies That Work,
Harvard Business Review, 89(11),116-22.

Majchrzak, A., Faraj, S., Kane, G. C., & Azad, B. (2013). The Contradictory Influence of Social Media Affordances on Online Communal Knowledge Sharing.
Journal of Computer-Mediated Communication, 19(1), 38–55.


Matt, C., Hess, T., & Benlian, A. (2015). Digital Transformation Strategies.
Business & Information Systems Engineering, 57(5), 339–343.

Marstand, A.F., Martin, R. & Epitropaki, O. (2017), “Complementary person-supervisor fit: an investigation of supplies-values (SV) fit, leader-member exchange (LMX) and work outcomes”, The Leadership Quarterly, 28(3), 418-437.

Meulen, N. van der, P. Baalen, van, E. van Heck & Mülder, S. (2019).
No teleworker is an island: The impact of temporal and spatial separation along with media use on knowledge sharing networks. Journal of Information Technology ,34(3), 243-262.

Postmes, T., Tanis, M., & de Wit, B. (2001). Communication and Commitment in Organizations: A Social Identity Approach. Group Processes & Intergroup Relations, 4 (3), 227–246.

Pillet, J.-C., & Carillo, K. D. A. (2016). Email-free collaboration: An exploratory study on the formation of new work habits among knowledge workers. International Journal of Information Management, 36(1), 113–125.

Daft, RL., & Wiginton, JC. (1979). Language and Organization,
The Academy of Management Review, 4(2), 179-191.

R. W. Brislin (1980). Translation and Content Analysis of Oral and Written Material, In: Triandis, H.C. and Berry, J.W. Eds., Handbook of Cross-Cultural Psychology, 2, 389- 444.

Daft, RL. & Lengel, RH. (1986). Organizational Information Requirements, Media Richness and Structural Design. Management Science, 32(5), 554-571

Razmerita, L., Kirchner, K., & Nielsen, P, (2016). What factors influence knowledge sharing in organizations? A social dilemma perspective of social media communication. Journal of Knowledge Management, 20(6), 1225–1246.

Sobel, M.E. (1982) Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models. Sociological Methodology, 13, 290-321.

Seers, A. (1989). Team-member exchange quality: A new construct for role-making research. Organizational Behavior and Human Decision Processes, 43(1), 118–135.

Seers, A., Petty, M. M., & Cashman, J. F. (1995). Team-member exchange under team and traditional management. Group & Organization Management, 20, 18-38.

Spender, J. C., & Grant, R. M. (1996). Knowledge and the firm: Overview.
Strategic Management Journal, 17(S2), 5–9.

Sheer, V. C., & Chen, L. (2004). Improving Media Richness Theory.
Management Communication Quarterly, 18(1), 76-93.

Sniderman, P., Fenton-O'Creevy, M. & Searle, R. (2016). Effects of managerial communication as moderated by LMX and trait NA. Journal of Managerial Psychology, 31(6), 1074-1090.

Suh, A., Shin, K., Ahuja, M., & Kim, M. S. (2011). The Influence of Virtuality on Social Networks Within and Across Work Groups: A Multilevel Approach. Journal of Management Information Systems, 28(1), 351–386.

Song, Q., Wang Y., Chen Y., Benitez J., & Hu., J. (2019). Impact of the usage of social media in the workplace on team and employee performance,
Information& Management, 56(8), 103-160.

Teece, D. J. (2000). Strategies for Managing Knowledge Assets: the Role of Firm Structure and Industrial Context. Long Range Planning, 33(1), 35–54.

Tse, H. H. M., Dasborough, M. T., & Ashkanasy, N. M.(2008). A multi-level analysis of team climate and interpersonal exchange relationships at work. The Leadership Quarterly, 19: 42-53

Treem, J. W., & Leonardi, P. M. (2013). Social Media Use in Organizations: Exploring the Affordances of Visibility, Editability, Persistence, and Association. Annals of the International Communication Association, 36(1), 143–189

Tsay, C.H.H., Lin, T.C., Yoon, J. & Huang, C.C. (2014), “Knowledge withholding intentions in teams: the roles of normative conformity, affective bonding, rational choice and social cognition”, Decision Support Systems, 67(11), 53-65.

Tajudeen, F. P., Jaafar, N. I., & Ainin, S. (2018). Understanding the impact of social media usage among organizations. Information & Management, 55(3), 308–321.
Upadhyay, P., & Kumar, A. (2020). The intermediating role of organizational culture and internal analytical knowledge between the capability of big data analytics and a firm’s performance. International Journal of Information Management,52.

Van den Hooff, B., & de Ridder, J. A. (2004). Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6), 117–130.

Wehner, B., Ritter, C., & Leist, S. (2017). Enterprise social networks: A literature review and research agenda. Computer Networks, 114, 125–142.

Whittington, R. (2012). Big Strategy/Small Strategy. Strategic Organization, 10(3), 263–268.

Wong, L. H. M., Ou, C. X. J., Davison, R. M., Zhu, H., & Zhang, C. (2016). Web 2.0 and Communication Processes at Work: Evidence From China. IEEE Transactions on Professional Communication, 59(3), 230–244.

Zhang, J., Du, S., Ma, S., & Wang, X. (2009). Research on leader-member exchange and work performance. International Conference on Information Management, Innovation Management and Industrial Engineering, 389-391, Xian, China.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:自定論文開放時間 user define
開放時間 Available:
校內 Campus:開放下載的時間 available 2024-06-15
校外 Off-campus:開放下載的時間 available 2024-06-15

您的 IP(校外) 位址是 44.211.26.178
現在時間是 2024-06-13
論文校外開放下載的時間是 2024-06-15

Your IP address is 44.211.26.178
The current date is 2024-06-13
This thesis will be available to you on 2024-06-15.

紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 2024-06-15

QR Code