論文使用權限 Thesis access permission:校內校外完全公開 unrestricted
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available
論文名稱 Title |
主管情緒勒索與員工知識隱藏之關係:道德解離的中介角色與心理資本的調節作用 The Relationship between Supervisor Emotional Blackmail and Employee Knowledge Hiding: Mediating Role of Moral Disengagement and Moderating Effect of Psychological Capital |
||
系所名稱 Department |
|||
畢業學年期 Year, semester |
語文別 Language |
||
學位類別 Degree |
頁數 Number of pages |
63 |
|
研究生 Author |
|||
指導教授 Advisor |
|||
召集委員 Convenor |
|||
口試委員 Advisory Committee |
|||
口試日期 Date of Exam |
2024-06-11 |
繳交日期 Date of Submission |
2024-07-16 |
關鍵字 Keywords |
涓滴理論、主管情緒勒索、道德解離、知識隱藏、心理資本 trickle-down theory, supervisor emotional blackmail, moral disengagement, knowledge hiding, psychological capital |
||
統計 Statistics |
本論文已被瀏覽 144 次,被下載 10 次 The thesis/dissertation has been browsed 144 times, has been downloaded 10 times. |
中文摘要 |
過去許多領導行為的研究顯示,領導者會在與員工互動過程中透過自己的情緒影響員工的態度與行為,這也證實了主管的情緒、態度及行為對員工有著一定的影響力。本研究以涓滴理論為基礎,旨在討論主管情緒勒索、道德解離、心理資本以及知識隱藏的關係,特別關注道德解離在主管情緒勒索與知識隱藏之間的中介作用,以及心理資本對主管情緒勒索與道德解離關係的調節效果。 研究採用個人層次的兩階段方式進行問卷調查,共蒐集103份有效樣本,資料分析採用SPSS軟體執行描述性統計分析、信度分析、相關分析和層級廻規分析,同時也使用結構方程式AMOS執行驗證性因素分析(CFA)來檢視模式配適度,據此檢視主管情緒勒索、道德解離、心理資本與知識隱藏四者間的關係。 研究結果顯示,道德解離在主管情緒勒索與知識隱藏之間不具有中介效果,心理資本在主管情緒勒索與道德解離之間也不具有調節效果,這可能是由於不同產業的文化影響以及主管情緒勒索屬於較為敏感的議題,受試者在填答過程中無法安心作答,導致中介與調節結果不顯著。惟,本研究在第五章結論與建議進行了深入的剖析,期望帶給管理者在實務上及後續學者在研究上的啟發。 |
Abstract |
In past studies on leadership behavior, it has been shown that leaders can influence employees' attitudes and behaviors through their own emotions during interactions, thus the emotions, attitudes, and behaviors of supervisors significantly impact employees. This study, based on the trickle-down theory, aims to explore the relationships among supervisor emotional blackmail, moral disengagement, psychological capital, and knowledge hiding. It particularly focuses on the mediating role of moral disengagement between supervisor emotional blackmail and knowledge hiding, and the moderating effect of psychological capital on the relationship between supervisor emotional blackmail and moral disengagement. The research employed a two-stage questionnaire survey at the individual level, collecting a total of 103 valid samples. Data analysis was conducted using SPSS software for descriptive statistics, reliability analysis, correlation analysis, and hierarchical regression analysis. Additionally, structural equation modeling (SEM) with AMOS was used for confirmatory factor analysis (CFA) to test the research hypotheses and examine the relationships among supervisor emotional blackmail, moral disengagement, psychological capital, and knowledge hiding. According to the research results, moral disengagement does not have a mediating effect between supervisor emotional blackmail and knowledge hiding, and psychological capital does not moderate the relationship between supervisor emotional blackmail and moral disengagement. These findings may be due to cultural influences across different industries and the sensitivity of the topic of supervisor emotional blackmail, which made respondents uneasy during the survey process, leading to insignificant data analysis results. |
目次 Table of Contents |
目錄 論文審定書 i 誌 謝 ii 中文摘要 iii Abstract iv 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第二章 文獻探討 5 第一節 涓滴理論 5 第二節 變數介紹 6 第三節 研究假說 14 第三章 研究方法 18 第一節 研究架構 18 第二節 研究樣本 20 第三節 研究假說彙整 23 第四節 研究變數操作型定義與衡量 23 第四章 實證結果分析 31 第一節 模型檢測 31 第二節 相關分析 32 第三節 層級廻歸分析 34 第五章 結論與建議 39 第一節 研究結果 40 第二節 管理意涵 43 第三節 研究限制 45 參考文獻 47 |
參考文獻 References |
吳宗祐、甘雅菱、溫宗霖、廖紘億(2016)。被主管苛責,找奧客出氣?由自我控制損害與社會學習之觀點探討主管不當督導到服務人員情緒宣洩的心理機制。人力資源管理學報,16(3),61-92 吳明隆(2009),結構方程式AMOS的操作與應用。台北:五南圖書出版股份有限公司。 杜玉蓉(2017)。情緒勒索:遇到利用恐懼、責任與罪惡感控制你的人,怎麼辦。台北市,究竟出版社。 杜玉蓉譯,Susan, Forward(2000),《情緒勒索》,台北:智庫文化。 周慕姿(2017)。情緒勒索,那些在伴侶、親子、職場間,最讓人窒息的相處。台北市,寶瓶文化。 林新發(2012)。心理資本與正向組織行為。國民教育,52(4),1-7。 梁欣光(2018)。不當督導與部屬的主管導向偏差行為之關聯性:道德疏離的中介角色與道德認定的調節角色,組織與管理,11(1),1-31。 陳怡伶、劉仲矩、方國榮(2005)。職場情緒勒索來源內容分析之研究。東吳經紀商學學報,51,157-180。 陳映羽、謝炳盛(2018)。情緒勒索對組織政治行為之影響:情緒承載力為干擾因子。北商學報,34,59-78 劉仲矩(2006)。業務員知覺顧客情緒勒索內涵之研究。中華管理評論國際學報,9/4,1-16。 鄭瀛川、宋承岷(2021)。台灣心理資本研究之回顧與前瞻,臺灣諮商心理學報,9(1),1-30。 Ahmad, F., & Karim, M. (2019). Impacts of knowledge sharing: A review and directions for future research. Journal of Workplace Learning, 31(3), 207-230. Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Sage Publications, Inc. Albert Bandura(1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84(2), 191-215. Arndt, H.W.(1983). The "Trickle-down" Myth. Economic Development and Cultural Change, 32(1), 1-10. Aryee , S. , Chen , Z.-X. , Sun , L.-Y. and Debrah , Y. A. (2007). Antecedents and outcomes of abusive supervision: Test of a trickle-down model. Journal of Applied Psychology, 92, 191-201. Ashraf, M. A. (2019). The mediating role of work atmosphere in the relationship between supervisor cooperation, career growth and job satisfaction. Journal of Workplace Learning, 31, 78-94. Avey, J. B., Luthans, F., Smith, R. M., & Palmer, N. F. (2010). Impact of positive psychological capital on employee well-being over time. Journal of Occupational, Health Psychology, 15(1), 17-28. Bandura, A. (1991). Social cognitive theory of self-regulation. Organizational Behavior and Human Decision Processes, 50(2), 248-287. Bandura, A. (1999). Moral disengagement in the perpetration of inhumanities. Personality and Social Psychology Review, 3(3), 193-209. Bandura, A. (2002). Selective moral disengagement in the exercise of moral agency. Journal of Moral Education, 31(2), 101-119. Bari, M. W., Fanchen, M., & Baloch, M. A. (2017). Antecedents and consequences of knowledge hiding: A moderating role of perceived job insecurity. Archives of Business Research, 5(5), 64-87. Bennett, R. J., & Robinson, S. L. (2003). The past, present, and future of workplace deviance research. In J. Greenberg (Ed.), Organizational behavior: The state of the science. Lawrence Erlbaum Associates Publishers, 247-281. Cabrera, A., Collins, W. C., & Salgado, J. F. (2006). Determinants of individual engagement in knowledge sharing. International Journal of Human Resource Management, 17, 245-264. Caprara, G. V., & Capanna, C. (2006). Moral Disengagement in the Exercise of Civic-ness. Interdisciplinary Yearbook of Business Ethics(87), 87-89. Caprara, G.-V., Tisak, M.-S., Alessandri, G., Fontaine, R.-G., Sapienza, R. Fida., & Paciello, M. (2014). The contribution of moral disengagement in mediating individual tendencies toward aggression and violence. Developmental Psychology, 50(1), 71-85. Catherine E. Connelly, Matej Černe, Anders Dysvik, Miha Škerlavaj (2019) Understanding knowledge hiding in organizations. Journal of Organizational Behavior, 40(7), 779-782. Chen, C. T., & Chen, C. F. (2018). Investigation on psychological capital. 交大管理學報, 38(1), 101-136. Collins, C. J., & Smith, K. G. (2006). Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms. Academy of Management Journal, 49, 544-560. Connelly, C. E., Zweig, D., Webster, J., & Trougakos, J. P. (2012). Knowledge hiding in organizations. Journal of Organizational Behavior, 33(1), 64-88. Dawkins, S., Martin, A., Scott, J., & Sanderson, K. (2013). Building on the positives: A psychometric review and critical analysis of the construct of psychological capital. Journal of Occupational and Organizational Psychology, 86(3), 348-370. Detert, J. R., Treviño, L. K., & Sweitzer, V. L. (2008). Moral disengagement in ethical decision making: a study of antecedents and outcomes. Journal of Applied Psychology, 93(2), 374-391. Fida, R., Paciello, M., Tramontano, C., Fontaine, R. G., Barbaranelli, C., & Farnese, M. L. (2015). An integrative approach to understanding counterproductive work behavior: The roles of stressors, negative emotions, and moral disengagement. Journal of Business Ethics, 130(1), 131-144. Fischer, T., Tian, A. W., Lee, A., & Hughes, D. J. (2021). Abusive supervision: A systematic review and fundamental rethink. The Leadership Quarterly, 32(6), 101540. Forward, S. (1997).Emotional blackmail. NY: Haper Collins Publishers Inc. Forward, S., & Frazier, D. (1997). EMOTIONAL BLACKMAIL: When the People in Your Life Use Fear, Obligation, and Guilt to Manipulate You. Harper Perennial. G.A. Arain, Z.A. Bhatti, N. Ashraf, Y.-H. Fang(2020). Top-down knowledge hiding in organizations: An empirical study of the consequences of supervisor knowledge hiding among local and foreign workers in the Middle East. Journal of Business Ethics, 164 (3), 611-625. Gagné, M., Tian, A. W., Soo, C., Zhang, B., Ho, K. S. B., & Hosszu, K. (2019). Different motivations for knowledge sharing and hiding: The role of motivating work design. Journal of Organizational Behavior, 40(7), 783-799. George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human Relations, 53, 1027-1055. Goleman, D., Boyatzis, R., & McKee, A. (2001). Primal leadership: The hidden driver of great performance. Harvard Business Review, 79,42-51. Guo, L., Cheng, K., & Luo, J. 2021. The effect of exploitative leadership on knowledge hiding: A conservation of resources perspective. Leadership and Organization Development Journal, 42, 83-98. Harris, K.J., Kacmar, K.M. and Zivnuska, S. (2007), “An investigation of abusive supervision as a predictor of performance and the meaning of work as a moderator of the relationship”, The Leadership Quarterly, 18(3), 252-263. J.-C. Spender(1996). Making knowledge the basis of a dynamic theory of the firm. Strategic Management Journal, Winter Special Issue, 17, 45-62. J.K. Jha, B. Varkkey(2018). Are you a cistern or a channel? Exploring factors triggering knowledge-hiding behavior at the workplace: Evidence from the Indian R&D professionals. Journal of Knowledge Management, 22 (4), 824-849 Kelloway, E. K., & Barling, J. (2000). Knowledge work as organizational behavior. International Journal of Management Reviews, 2(3), 287-304. Khalid, M., Bashir, S., Khan, A.K. and Abbas, N. (2018), “When and how abusive supervision leads to knowledge hiding behaviors: An Islamic work ethics perspective”, Leadership & Organization Development Journal, 39(6), 794-806 Konstantina Georgiou, Ioannis Nikolaou, & Daniel B. Turban. (2019). The Impact of a Training Intervention Developing Psychological Capital on Job Search Success. Journal of Career Development, 48(4), 1-16. Lian, H., & Ferris, D. L. (2012). Does power distance exacerbate or mitigate the effects of abusive supervision? It depends on the outcomes. Journal of Applied Psychology, 97, 107-123. Lin, H. F. (2007). Knowledge sharing and firm innovation capability: An empirical study. International Journal of Manpower, 28, 315-332. Lisa L. Shu, Francesca Gino, and Max H. Bazerman(2011). Dishonest Deed, Clear Conscience: When Cheating Leads to Moral Disengagement and Motivated Forgetting. Personality and Social Psychology Bulletin, 37(3), 330-349. Liu, Y. (2013). Moderating effect of positive psychological capital in Taiwan's life insurance industry. Social Behavior and Personality, 41, 109-112. Lopes, P. N., Grewal, D., Kadis, J., Gall, M., & Salovey, P. (2006). Evidence that emotional intelligence is related to job performance and affect and attitudes at work. Psicothema, 18, 132-138. Luthans, F., Avey, J. B., Avolio, B. J., Norman, S. M., & Combs, G. M. (2006). Psychological capital development: Toward a micro-intervention. Journal of Organizational Behavior, 27(3), 387-393. Luthans, F., Avolio, B. J., Avey, J. B., and Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60, 541-572. Luthans, F., Luthans, K. W., & Luthans, B.C. (2004). Positive psychological capital: Beyond human and social capital. Business Horizons, 47(1), 45-50. Luthans, F., Norman, S. M., Avolio, B. J., & Avey, J. B. (2008). The mediating role of psychological capital in the supportive organizational climate–employee performance relationship. Journal of Organizational Behavior, 29, 219-238. M. Černe, C.G.L. Nerstad, A. Dysvik, M. Škerlavaj(2014). What goes around comes around: Knowledge hiding, perceived motivational climate, and creativity. Academy of Management Journal, 57 (1), 172-192. Mackey, J. D., Frieder, R. E., Brees, J. R., & Martinko, M. J. (2017). Abusive supervision: A meta-analysis and empirical review. Journal of Management, 43(6), 1940–1965. Marvin Claybourn(2011). Relationships Between Moral Disengagement, Work Characteristics and Workplace Harassment. Journal of Business Ethics, 100(2), 283-301. Marylène Gagné, Amy Wei Tian, Christine Soo, Bo Zhang, Khee Seng Benjamin Ho, Katrina Hosszu(2019). Different motivations for knowledge sharing and hiding: The role of motivating work design, Journal of Organizational Behavior, 40(7), 783-799. Masterson, S. S. (2001). A trickle-down model of organizational justice: relating employees' and customers' perceptions of and reactions to fairness. Journal of Applied Psychology, 86(4), 594-604. McColl-Kennedy, J. R., & Anderson, R. D. (2002). Impact of leadership style and emotions on subordinate performance. The leadership quarterly, 13, 545-559. Mesmer-Magnus, J.R., DeChurch, L.A., Jimenez-Rodriguez, M., Wildman, J., & Shuffler, M. (2011). A meta-analytic investigation of virtuality and information sharing in teams. Organizational Behavior and Human Decision Processes, 115(2), 214-225. Moore, C. (2008). Moral Disengagement in Processes of Organizational Corruption. Journal of Business Ethics, 80(1),129-139. Moore, C. (2015). Moral disengagement. Current Opinion in Psychology, 6, 199-204. Moore, C., Detert, J. R., Klebe Treviño, L., Baker, V. L., & Mayer, D. M. (2012). Why employees do bad things: Moral disengagement and unethical organizational behavior. Personnel Psychology, 65(1), 1-48. Naeem, M., Weng, Q. (D.), Ali, A., & Hameed, Z. (2020). An eye for an eye: does subordinates’ negative workplace gossip lead to supervisor abuse? Personnel Review, 49(1), 284-302. Parker, S. K. (2014). Beyond motivation: Job and work design for development, health, ambidexterity, and more. Annual Review of Psychology, 65, 661-691. R.B. Bouncken, S. Kraus,& N. Roig-Tierno(2021). Knowledge-and innovation-based business models for future growth: Digitalized business models and portfolio considerations. Review of Managerial Science, 15(1), 1-14. Rafia-Tracy, Jannatul(2023). Leaders’ Irrational Rationalization for their Abusive Conduct towards their Employees. Global Business & Management Research, 15(2), 25-47. Rhee, Y. W., & Choi, J. N. (2017). Knowledge management behavior and individual creativity: Goal orientations as antecedents and in-group social status as moderating contingency. Journal of Organizational Behavior, 38, 813-832. Roberts, S., Scherer, L., & Bowyer, C. (2011). Job stress and incivility: What role does psychological capital play? Journal of Leadership & Organizational Studies, 18, 449-458. S.-C. Kang, S.S. Morris, S.A. Snell(2007). Relational archetypes, organizational learning, and value creation: Extending the human resource architecture. Academy of Management Review, 32 (1), 236-256. Sin, N. L. & Lyubomirsky, S. (2009). Enhancing well‐being and alleviating depressive symptoms with positive psychology interventions: A practice‐friendly meta‐analysis. Journal of Clinical Psychology, 65(5), 467-487. Tepper, B. J., & Taylor, E. C. (2003). Relationships among supervisors’ and subordinates’ procedural justice perceptions and organizational citizenship behaviors. Academy of Management Journal, 46, 96-105. Tepper, B.J., Duffy, M.K., Hoobler, J. and Ensley, M.D. (2004), “Moderators of the relationships between coworkers’ organizational citizenship behavior and fellow employees’ attitudes”, Journal of Applied Psychology, 89(3), 455-465. Tesluk, P. E., & Jacobs, R. R. (1998). Toward an integrated model of work experience. Personnel Psychology, 51(2), 321-355. Webster, J., BROWN, G., Zweig, D., Connelly, C., Brodt, S., & Sitkin, S. (2008). Beyond knowledge sharing: Knowledge hiding and hoarding at work. Research in Personnel and Human Resources Management, 27, 1 -37. Wu, T.-Y., Lee, S.-J., Hu, C., & Yang, C.-C. (2014). When supervisors perceive non-work support: Test of a trickle-down model. The Journal of Psychology, 148, 215-251. Xi, Y., Xu, Y., and Wang, Y. (2020). Too-much-of-a-good-thing effect of external resource investment- A study on the moderating effect of psychological capital on the contribution of social support to work engagement. International Journal of Environmental Research and Public Health, 17 (2),437-457. Y. Zhu, T. Chen, M.o. Wang, Y. Jin, Y. Wang(2019). Rivals or allies: How performance-prove goal orientation influences knowledge hiding. Journal of Organizational Behavior, 40 (7), 849-868. |
電子全文 Fulltext |
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。 論文使用權限 Thesis access permission:校內校外完全公開 unrestricted 開放時間 Available: 校內 Campus: 已公開 available 校外 Off-campus: 已公開 available |
紙本論文 Printed copies |
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。 開放時間 available 已公開 available |
QR Code |