Responsive image
博碩士論文 etd-0617122-180726 詳細資訊
Title page for etd-0617122-180726
論文名稱
Title
主管無禮對待與員工工作和生活滿意度之關係:心理需求的中介效果
Supervisor Incivility and Employee Job and Life Satisfaction: The Mediating Effects of Psychological Needs
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
52
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2022-07-02
繳交日期
Date of Submission
2022-07-17
關鍵字
Keywords
主管無禮對待、自主需求挫敗、關係需求挫敗、能力需求挫敗、工作滿意度、生活滿意度
supervisor incivility, autonomy frustration, belongingness frustration, competence frustration, job satisfaction, life satisfaction
統計
Statistics
本論文已被瀏覽 312 次,被下載 0
The thesis/dissertation has been browsed 312 times, has been downloaded 0 times.
中文摘要
職場環境中,主管對於員工具有關鍵性的影響。透過日常溝通、指導或合作,主管表達的方式會影響員工的感受。過往研究指出,主管無禮對待與員工工作以及生活滿意度之間存在負向關係,然而,大多數人對於主管無禮對待如何導致個體產生負向感受的因素知之甚少,故本研究基於自我決定理論,探討主管無禮對待是否透過三種基本需求挫敗之中介效果而影響員工工作滿意度或生活滿意度。本研究以台灣地區的全職員工為研究對象,進行單一階段問卷調查,共回收365筆有效資料。研究結果顯示,主管無禮對待會造成員工自主需求挫敗以及關係需求挫敗,此外,主管無禮對待會透過自主需求挫敗對工作滿意度及生活滿意度產生間接效果。最後,本研究針對結果討論管理實務意涵,並對未來研究方向提出建議。
Abstract
In the workplace environment, supervisors have a critical influence on employees. Through daily communication, coaching, or collaboration, the way a supervisor expresses influences how an employee feels. Previous studies have demonstrated a negative association between supervisor incivility and employee satisfaction in job and life. However, relatively little is known about how and when supervisor incivility leads to negative of satisfaction in job and life. Based on self-determination theory, the study compares the mediating role of 3 kinds of basic needs frustration between supervisor incivility and employee satisfaction of job and life. This study took Taiwan full-time employees as the research object, conducted a single-stage questionnaire survey, and collected a total of 365 valid data. The results suggest that supervisor incivility can lead to frustrations with employees' needs for autonomy and belongingness. In addition, supervisor incivility indirectly affects job satisfaction and life satisfaction through frustration with autonomy needs. Finally, this study discusses the implications of the findings for management practice and suggests directions for future research.
目次 Table of Contents
論文審定書 i
摘要 ii
Abstract iii
目錄 iv
圖次 vi
表次 vii
第壹章 緒論 1
第貳章 文獻探討 4
第一節、 主管無禮對待 4
第二節、 工作滿意度 5
第三節、 生活滿意度 7
第四節、 自我決定論 8
第五節、 各變項間之關係探討 12
第參章 研究方法 16
第一節、 研究架構 16
第二節、 研究樣本與施測程序 17
第三節、 研究工具 17
第四節、 資料分析方法 18
第肆章 研究結果 20
第一節、 驗證性因素分析 20
第二節、 相關分析 22
第三節、 假設檢定 23
第伍章 結論 28
第一節、 理論意涵 28
第二節、 管理實務意涵 30
第三節、 研究限制與未來建議 31
參考文獻 34

參考文獻 References
林洺秀、郭智宇(2014)。工作環境安全衛生狀況認知調查。台北:勞動部勞動及職業安全衛生研究所。
Abubakar, A. M., & Arasli, H. (2016). Dear top management, please don’t make me a cynic: intention to sabotage. Journal of Management Development, 35(10), 1266-1286.
Ali, S., & Farooqi, Y. A. (2014). Effect of work overload on job satisfaction, effect of job satisfaction on employee performance and employee engagement (a case of public sector University of Gujranwala Division). International Journal of Multidisciplinary Sciences and Engineering, 5(8), 23-30.
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452-471.
Baard, P. P. (1994). A motivational model for consulting with not-for-profit organizations: A study of church growth and participation. Consulting Psychology Journal: Practice and Research, 46(3), 19-31.
Baard, P. P., Deci, E. L., & Ryan, R. M. (2004). Intrinsic need satisfaction: a motivational basis of performance and weil‐being in two work settings 1. Journal of Applied Social Psychology, 34(10), 2045-2068.
Bandura, A. (2014). Social cognitive theory of moral thought and action. Handbook of moral behavior and development (pp. 69-128). New York, NY: Psychology press.
Bem, D. J. (1967). Self-perception: An alternative interpretation of cognitive dissonance phenomena. Psychological Review, 74(3), 183-200.
Björkqvist, K., Österman, K., & Hjelt‐Bäck, M. (1994). Aggression among university employees. Aggressive Behavior, 20(3), 173-184.
Cammann, C., Fichman, M., Jenkins, G. D., & Klesh, J. (1983). Michigan Organizational Assessment Questionnaire. In S. E. Seashore, E. E. Lawler, P. H. Mirvis, & C. Cammann (Eds.), Assessing organizational change: A guide to methods, measures, and practices (pp. 71-138). New York, NY: Wiley-Interscience.
Campbell, A. (1976). Subjective measures of well-being. American Psychologist, 31(2), 117-124.
Chirkov, V., Ryan, R. M., Kim, Y., & Kaplan, U. (2003). Differentiating autonomy from individualism and independence: a self-determination theory perspective on internalization of cultural orientations and well-being. Journal of Personality and Social Psychology, 84(1), 97-110.
Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: incidence and impact. Journal of Occupational Health Psychology, 6(1), 64-80.
Cranny, C., Smith, P. C., & Stone, E. (1992). Job satisfaction. How people feel about their jobs. New York, NY: Lexington.
Danner, F. W., & Lonky, E. (1981). A cognitive-developmental approach to the effects of rewards on intrinsic motivation. Child Development, 52(3), 1043-1052.
Deci, E. L. (1971). Effects of externally mediated rewards on intrinsic motivation. Journal of Personality and Social Psychology, 18(1), 105-115.
Deci, E. L. (1992). The relation of interest to the motivation of behavior: A self-determination theory perspective. In K. A. Renninger, S. Hidi, & A. Krapp (Eds.), The role of interest in learning and development (pp. 43–70). New York: Lawrence Erlbaum Associates, Inc.
Deci, E. L., Olafsen, A. H., & Ryan, R. M. (2017). Self-determination theory in work organizations: The state of a science. Annual Review of Organizational Psychology and Organizational Behavior, 4, 19-43.
Deci, E. L., & Ryan, R. M. (1985). The general causality orientations scale: Self-determination in personality. Journal of Research in Personality, 19(2), 109-134.
Deci, E. L., & Ryan, R. M. (2000). The" what" and" why" of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11(4), 227-268.
Deci, E. L., & Ryan, R. M. (2008). Facilitating optimal motivation and psychological well-being across life's domains. Canadian Psychology/ Psychologie Canadienne, 49(1), 14-23.
Deci, E. L., & Ryan, R. M. (2013). Intrinsic motivation and self-determination in human behavior. Springer Science & Business Media.
Deci, E. L., Ryan, R. M., Gagné, M., Leone, D. R., Usunov, J., & Kornazheva, B. P. (2001). Need satisfaction, motivation, and well-being in the work organizations of a former eastern bloc country: A cross-cultural study of self-determination. Personality and Social Psychology Bulletin, 27(8), 930-942.
Diener, E., Emmons, R. A., Larsen, R. J., & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 49(1), 71-75.
Edwards, J. R., & Rothbard, N. P. (1999). Work and family stress and well-being: An examination of person-environment fit in the work and family domains. Organizational Behavior and Human Decision Processes, 77(2), 85-129.
Fisher, C. D. (1978). The effects of personal control, competence, and extrinsic reward systems on intrinsic motivation. Organizational Behavior and Human Performance, 21(3), 273-288.
Fisher, C. D. 2000. Mood and emotions while working: Missing pieces of job satisfaction? Journal of Organizational Behavior, 21(2), 185-202.
Gagné, M., & Deci, E. L. (2005). Self‐determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331-362.
Gagne, M. (2003). Autonomy support and need satisfaction in the motivation and well-being of gymnasts. Journal of Applied Sport Psychology, 15(4), 372-390.
George, J. M., & Zhou, J. (2007). Dual tuning in a supportive context: Joint contributions of positive mood, negative mood, and supervisory behaviors to employee creativity. Academy of Management Journal, 50(3), 605-622.
Ghosh, R., Dierkes, S., & Falletta, S. (2011). Incivility spiral in mentoring relationships: Reconceptualizing negative mentoring as deviant workplace behavior. Advances in Developing Human Resources, 13(1), 22-39.
Gregg, J. P. (1996). Psychological implications and personal perceptions of lifelong learning for adults in life satisfaction and self-esteem: Wayne State University.
Hackman, J. R., & Oldham, G. R. (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), 159-170.
Han, S.-Y., Yoo, J., Zo, H., & Ciganek, A. P. (2017). Understanding makerspace continuance: A self-determination perspective. Telematics and Informatics, 34(4), 184-195.
Hartman, E. (1996). Organizational ethics and the good life: Oxford University Press on Demand.
Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis. New York, NY: The Guilford Press.
Hayes, N., & Joseph, S. (2003). Big 5 correlates of three measures of subjective well-being. Personality and Individual Differences, 34(4), 723–727.
Hogan, R., & Kaiser, R. B. (2005). What we know about leadership. Review of General Psychology, 9(2), 169-180.
Hoppock, R. (1935). Job satisfaction. New York, NY: Random Harper.
Ilardi, B. C., Leone, D., Kasser, T., & Ryan, R. M. (1993). Employee and supervisor ratings of motivation: Main effects and discrepancies associated with job satisfaction and adjustment in a factory setting 1. Journal of Applied Social Psychology, 23(21), 1789-1805.
Izvercian, M., Potra, S., & Ivascu, L. (2016). Job satisfaction variables: A grounded theory approach. Procedia-Social and Behavioral Sciences, 221, 86-94.
Judge, T. A., Scott, B. A., & Ilies, R. 2006. Hostility, job attitudes, and workplace deviance: Test of a multilevel model. Journal of Applied Psychology, 91(1), 126-138.
Kasser, T., Davey, J., & Ryan, R. M. (1992). Motivation and employee-supervisor discrepancies in a psychiatric vocational rehabilitation setting. Rehabilitation Psychology, 37(3), 175-188.
Kelly, J. R.(1990).Leisure and aging: a second agenda. Society and Leisure, 13(1), 145-167.
Kern, J. H., & Grandey, A. A. (2009). Customer incivility as a social stressor: the role of race and racial identity for service employees. Journal of Occupational Health Psychology, 14(1), 46-57.
Kinicki, A. J., McKee-Ryan, F. M., Schriesheim, C. A., & Carson, K. P. (2002). Assessing the construct validity of the job descriptive index: a review and meta-analysis. Journal of Applied Psychology, 87(1), 14-32.
Koehler, L. S. (1988). Job satisfaction and corporate fitness managers: An organizational behavior approach to sport management. Journal of Sport Management, 2(2), 100-105.
Koivumaa-Honkanen, H., Kaprio, J., Honkanen, R., Viinamäki, H., & Koskenvuo, M. (2004). Life satisfaction and depression in a 15-year follow-up of healthy adults. Social Psychiatry and Psychiatric Epidemiology 39(12), 994-999.
Lim, S., & Cortina, L. M. (2005). Interpersonal mistreatment in the workplace: the interface and impact of general incivility and sexual harassment. Journal of Applied Psychology, 90(3), 483-496.
Lim, S., Cortina, L. M., & Magley, V. J. (2008). Personal and workgroup incivility: impact on work and health outcomes. Journal of Applied Psychology, 93(1), 95-107.
Lim, S., & Lee, A. (2011). Work and nonwork outcomes of workplace incivility: Does family support help? Journal of Occupational Health Psychology, 16(1), 95-111.
Liu, W., Zhou, Z. E., & Che, X. X. (2019). Effect of workplace incivility on OCB through burnout: The moderating role of affective commitment. Journal of Business and Psychology, 34(5), 657-669.
Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunette (Ed.), Handbook of industrial and organizational psychology. (pp. 1297–1349). Chicago: RandMcNally.
Lynch Jr, M. F., Plant, R. W., & Ryan, R. M. (2005). Psychological needs and threat to safety: Implications for staff and patients in a psychiatric hospital for youth. Professional Psychology: Research and Practice, 36(4), 415-425.
Meier, L. L., & Gross, S. (2015). Episodes of incivility between subordinates and supervisors: Examining the role of self‐control and time with an interaction‐record diary study. Journal of Organizational Behavior, 36(8), 1096-1113.
Michel, J. S., Newness, K., & Duniewicz, K. (2016). How abusive supervision affects workplace deviance: A moderated-mediation examination of aggressiveness and work-related negative affect. Journal of Business and Psychology, 31(1), 1-22.
Ng, J. Y., Ntoumanis, N., Thøgersen-Ntoumani, C., Deci, E. L., Ryan, R. M., Duda, J. L., & Williams, G. C. (2012). Self-determination theory applied to health contexts: A meta-analysis. Perspectives on Psychological Science, 7(4), 325-340.
Pearson, C., & Porath, C. (2009). The cost of bad behavior: How incivility is damaging your business and what to do about it. Portfolio Hardcover
Pearson, C. M., Andersson, L. M., & Porath, C. L. (2000). Assessing and attacking workplace incivility. Organizational Dynamics, 29(2), 123-137.
Pearson, C. M., Andersson, L. M., & Porath, C. L. (2005). Workplace incivility. In S. Fox & P. E. Spector (Eds.), Counterproductive work behavior: Investigations of actors and targets (pp. 177–200). American Psychological Association.
Penney, L. M., & Spector, P. E. (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 26(7), 777-796.
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903.
Porath, C., & Pearson, C. (2013). The price of incivility. Harvard Business Review, 91(1-2), 114-121.
Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance. Homewood, IL: R.D. Irwin.
Richer, S. F., Blanchard, C., & Vallerand, R. J. (2002). A motivational model of work turnover. Journal of Applied Social Psychology, 32(10), 2089-2113.
Ryan, R. (1995). The integration of behavioral regulation within life domains. Journal of Personality, 63, 397-429.
Ryan, R. M. (1982). Control and information in the intrapersonal sphere: An extension of cognitive evaluation theory. Journal of Personality and Social Psychology, 43(3), 450-461.
Ryan, R. M., Connell, J. P., & Deci, E. L. (1985). A motivational analysis of self-determination and self-regulation in education. Research on Motivation in Education: The Classroom Milieu, 2, 13-51.
Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68-78.
Ryan, R. M., & Deci, E. L. (2002). Overview of self-determination theory: An organismic dialectical perspective. Handbook of self-determination research, 2, 3-33.
Ryan, R. M., Plant, R. W., & O'Malley, S. (1995). Initial motivations for alcohol treatment: Relations with patient characteristics, treatment involvement, and dropout. Addictive Behaviors, 20(3), 279-297.
Ryan, R. M., Sheldon, K. M., Kasser, T., & Deci, E. L. (1996). All goals are not created equal: An organismic perspective on the nature of goals and their regulation. P.M. Gollwitzer & J. A. Bargh (Eds.), The psychology of action: Linking cognition and motivation to behavior (pp. 7-26). The Guilford Press.
Schilpzand, P., De Pater, I. E., & Erez, A. (2016). Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior, 37(4), 57-88.
Schwarz, N. (1990). Feelings as information: Informational and motivational functions of affective states. In E. T. Higgins & R. Sorentino (Eds.), Handbook of motivation and cognition: Fundations of social behavior (pp. 527-561). New York: Guilford.
Seashore, S. E., & Taber, T. D. (1975). Job satisfaction indicators and their correlates. American Behavioral Scientist, 18(3), 333-368.
Sheldon, K. M., Ryan, R., & Reis, H. T. (1996). What makes for a good day? Competence and autonomy in the day and in the person. Personality and Social Psychology Bulletin, 22(12), 1270-1279.
Sliter, M., Sliter, K., & Jex, S. (2012). The employee as a punching bag: The effect of multiple sources of incivility on employee withdrawal behavior and sales performance. Journal of Organizational Behavior, 33(1), 121-139.
Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement: A strategy for the study of attitudes. Chicaho, IL: Rand McNally.
Spector, P. E., Dwyer, D. J., & Jex, S. M. (1988). Relation of job stressors to affective, health, and performance outcomes: a comparison of multiple data sources. Journal of Applied Psychology, 73(1), 11-19.
Supangco, V. T. (2015). Explaining employee intentions to stay in organizations: The case of MBA students. Journal of International Business Research, 14(3), 83-96.
Sweet, S. N., Fortier, M. S., Strachan, S. M., & Blanchard, C. M. (2012). Testing and integrating self-determination theory and self-efficacy theory in a physical activity context. Canadian Psychology/ Psychologie Canadienne, 53(4), 319-327.
Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43(2), 178-190.
Van den Broeck, A., Ferris, D. L., Chang, C.-H., & Rosen, C. C. (2016). A review of self-determination theory’s basic psychological needs at work. Journal of Management, 42(5), 1195-1229.
Van den Broeck, A., Vansteenkiste, M., De Witte, H., Soenens, B., & Lens, W. (2010). Capturing autonomy, competence, and relatedness at work: Construction and initial validation of the Work‐related Basic Need Satisfaction scale. Journal of Occupational and Organizational Psychology, 83(4), 981-1002.
Vansteenkiste, M., Neyrinck, B., Niemiec, C. P., Soenens, B., De Witte, H., & Van den Broeck, A. (2007). On the relations among work value orientations, psychological need satisfaction and job outcomes: A self‐determination theory approach. Journal of Occupational and Organizational Psychology, 80(2), 251-277.
Viotti, S., Essenmacher, L., Hamblin, L. E., & Arnetz, J. E. (2018). Testing the reciprocal associations among co-worker incivility, organisational inefficiency, and work-related exhaustion: A one-year, cross-lagged study. Work & Stress, 32(4), 334-356.
Voydanoff, P. (1980). Perceived job characteristics and job satisfaction among men and women. Psychology of Women Quarterly, 5(2), 177-185.
Vroom, V. H. (1962). Egoinvolvement, job satisfaction, and job performance. Personnel Psychology. 15(2), 159–177.
Warr, P. (1987). Work, unemployment, and mental health . New York, NY: Oxford University Press.
Zhang, Y., & Feng, X. (2011). The relationship between job satisfaction, burnout, and turnover intention among physicians from urban state-owned medical institutions in Hubei, China: a cross-sectional study. BMC Health Services Research, 11(1), 1-13.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:自定論文開放時間 user define
開放時間 Available:
校內 Campus:開放下載的時間 available 2032-07-17
校外 Off-campus:開放下載的時間 available 2032-07-17

您的 IP(校外) 位址是 44.211.26.178
現在時間是 2024-06-13
論文校外開放下載的時間是 2032-07-17

Your IP address is 44.211.26.178
The current date is 2024-06-13
This thesis will be available to you on 2032-07-17.

紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 2027-07-17

QR Code