論文使用權限 Thesis access permission:校內校外完全公開 unrestricted
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available
論文名稱 Title |
工作內容型停滯與組織偏差行為之關係: 檢視知覺組織支持與工作無聊感的中介效果 Job Content Plateau and Organizational Deviance: The Mediating Role of Perceived Organizational Support and Job Boredom |
||
系所名稱 Department |
|||
畢業學年期 Year, semester |
語文別 Language |
||
學位類別 Degree |
頁數 Number of pages |
58 |
|
研究生 Author |
|||
指導教授 Advisor |
|||
召集委員 Convenor |
|||
口試委員 Advisory Committee |
|||
口試日期 Date of Exam |
2024-06-21 |
繳交日期 Date of Submission |
2024-07-18 |
關鍵字 Keywords |
工作內容型停滯、知覺組織支持、工作無聊感、組織偏差行為、社會交換理論、反生產行為的壓力源—情緒模型 job content plateau, perceived organizational support, job boredom, organizational deviance behavior, social exchange theory, stressor-emotion model of counterproductive worker behavior |
||
統計 Statistics |
本論文已被瀏覽 346 次,被下載 9 次 The thesis/dissertation has been browsed 346 times, has been downloaded 9 times. |
中文摘要 |
職涯停滯的發生不僅對個體產生負向的影響,也是企業在管理上需要克服的關鍵議題。過去研究顯示工作內容型停滯比組織層級型停滯更容易產生嚴重的負向影響,然而,大多數文獻主要著墨於組織層級型停滯,鮮少針對工作內容型停滯進行探討。本研究依據「社會交換理論」探討工作內容型停滯是否透過知覺組織支持的中介效果來影響組織偏差行為,依據「反生產行為的壓力源—情緒模型」探討工作內容型停滯是否透過工作無聊感的中介效果來影響組織偏差行為。本次研究針對台灣地區正在任職中的員工作為研究對象,總共回收有效問卷為 196 份。依據研究結果發現,工作無聊感對於工作內容型停滯與組織偏差行為具有中介效果,然而,組織知覺支持並未對工作內容型停滯與組織偏差行為產生中介效果。 |
Abstract |
The occurrence of career plateau not only has a negative impact on individuals, but is also a key issue that needs to be overcome in corporate management. Past research has shown that job content plateau is more likely to have serious negative impacts than organizational hierarchical plateau. However, the majority of literature focus on organizational hierarchical plateau and rarely discuss job content plateau. This study based on Social Exchange Theory, this study explores whether job content plateau affects organizational deviance behavior through the mediating effect of perceived organizational support. Based on the Stressor-Emotion Model of Counterproductive Worker Behavior, we explore whether job content plateau affects organizational deviance behavior through the mediating effect of job boredom. This study targeted current employees in Taiwan, and a total of 196 valid responses were collected. According to the research results, it is found that job boredom has a mediating effect on work content plateau and organizational deviant behavior. However, organizational perceived support does not have a mediating effect on work content plateau and organizational deviant behavior. |
目次 Table of Contents |
目錄 論文審定書 i 摘要 ii Abstract iii 目錄 iv 圖次 vi 表次 vii 第壹章 緒論 1 第貳章 文獻探討 第一節、工作內容型停滯 6 第二節、組織偏差行為 8 第三節、知覺組織支持 9 第四節、工作無聊感 11 第五節、各變項之關係探討 12 第參章 研究方法 第一節、研究架構與研究假設 21 第二節、研究對象與抽樣方式 22 第三節、研究工具 24 第四節、資料分析 25 第肆章 研究結果 第一節、驗證性因素分析 27 第二節、相關分析 29 第三節、假設檢定 30 第伍章 結論與建議 第一節、理論意涵 34 第二節、管理意涵 36 第三節、研究限制與未來研究建議 38 參考文獻 40 圖次 圖2-1 反生產行為的壓力源-情緒模型 …………………………………………15 圖3-1 研究架構 …………………………………………………………………21 表次 表3-1 有效樣本描述性統計表分析…………………………………………………23 表4-1 模型指標結果…………………………………………………………………28 表4-2 模型配適度指標………………………………………………………………28 表4-3 研究變項之相關係數…………………………………………………………29 表4-4 階層迴歸分析結果彙整表……………………………………………………32 表4-5 中介分析結果彙整表…………………………………………………………33 表4-6 本研究之研究假設結果彙整表………………………………………………33 |
參考文獻 References |
參考文獻 Allen, T. D., Poteet, M. L., & Russell, J. E. A. (1998). Attitudes of managers who are more or less career plateaued. The Career Development Quarterly, 47(2), 159-172. https://doi.org/10.1002/j.2161-0045.1998.tb00549.x Allen, T. M., Russell, J. E. A., Poteet, M. L., & Dobbins, G. H. (1999). Learning and development factors related to perceptions of job content and hierarchical plateauing. Journal of Organizational Behavior, 20(7), 1113-1137. https://doi.org/10.1002/(SICI)1099-1379(199912)20:7<1113::AID-JOB944>3.0.CO;2-7 Antrobus, J. S., Coleman, R., & Singer, J. L. (1967). Signal-detection performance by subjects differing in predisposition to daydreaming. Journal Consulting Psychology, 31(5), 487-491 https://doi.org/10.1037/h0024969 Appelbaum, S. H., & Finestone, D. (1994). Revisiting career plateauing: Same old problems - Avant-garde solutions. Journal of Managerial Psychology, 9(5), 12-21. https://doi.org/10.1108/02683949410066318 Baker, P.L. (1992). Bored and busy: Sociology of knowledge of clerical workers. Sociological Perspectives, 35(3), 489-503. https://doi.org/10.2307/1389331 Bardwick, J. (1986). Plateaued managers. Harvard Business Review, 64(6), 136-138. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173 Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85(3), 349-360. https://doi.org/10.1037/0021-9010.85.3.349 Blau, P. M. (1964). Justice in Social Exchange. Sociological Inquiry, 34(2), 193-206. https://doi.org/10.1111/j.1475-682X.1964.tb00583.x Brissett, D., & Snow, R. P. (1993). Boredom: Where the future isn't. Symbolic Interaction, 16(3), 237-256. https://doi.org/10.1525/si.1993.16.3.237 Bruursema, K., Kessler, S. R., & Spector, P. E. (2011). Bored employees misbehaving: The relationship between boredom and counterproductive work behaviour. Work & Stress, 25(2), 93-107. https://doi.org/10.1080/02678373.2011.596670 Burke, R. J. (1989). Examining the career plateau: Some preliminary findings. Psychological Reports, 65, 295-306. https://doi.org/10.2466/pr0.1989.65.1.295 Burke, R.J. & Mikkelsen, A. (2006). Examining the career plateau among police officers. Policing An International Journal, 29(4), 691-703. https://doi.org/10.1108/13639510610711600 Chao, G. T. (1990). Exploration of the conceptualization and measurement of career plateau: A comparative analysis. Journal of Management, 16(1), 181-193. https://doi.org/10.1177/014920639001600113 Chay, Y. W., Aryee, S., & Chew, I. (1995). Career plateauing: Reactions and moderators among managerial and professional employees. International Journal of Human Resource Management, 6, 61-78. https://doi.org/10.1080/09585199500000003 Cotterell, N., Eisenberger, R., & Speicher, H. (1992). Inhibiting effects of reciprocation wariness on interpersonal relationships. Journal of Personality and Social Psychology, 62(4), 658-668. https://doi.org/10.1037/0022-3514.62.4.658 Crawshaw, J. R. (2006). Justice source and justice content: Evaluating the fairness of organisational career management practices. Human Resource Management Journal, 16(1), 98-120. https://doi.org/10.1111/j.1748-8583.2006.00006.x Dahlen, E. R., Martin, R. C., Ragan, K., & Kuhlman, M. M. (2004). Boredom proneness in anger and aggression: Effects of impulsiveness and sensation seeking. Personality and Individual Differences, 37(8), 1615-1627. https://doi.org/10.1016/j.paid.2004.02.016 Damrad-Frye, R., & Laird, J. D. (1989). The experience of boredom: The role of the self-perception of attention. Journal of Personality and Social Psychology, 57(2), 315-320. https://doi.org/10.1037/0022-3514.57.2.315 Douglas, S. C., & Martinko, M. J. (2001). Exploring the role of individual differences in the prediction of workplace aggression. Journal of Applied Psychology, 86(4), 547-559. https://doi.org/10.1037/0021-9010.86.4.547 Drory, A. (1982). Individual differences in boredom proneness and task effectiveness at work. Personnel Psychology, 35(3), 141-151. https://doi.org/10.1111/j.1744-6570.1982.tb02190.x Eisenberger, R., Cotterell, N., & Marvel, J. (1987). Reciprocation ideology. Journal of Personality and Social Psychology, 53(4), 743-750. https://doi.org/10.1037/0022-3514.53.4.743 Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812-820. https://doi.org/10.1037/0021-9010.82.5.812 Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507. https://doi.org/10.1037/0021-9010.71.3.500 Elsass, P. M., & Ralston, D. A. (1989). Individual responses to the stress of career plateauing. Journal of Management, 15(1), 35-47. https://doi.org/10.1177/014920638901500104 Farmer, R., & Sundberg, N. D. (1986). Boredom proneness: The development and correlates of a new scale. Journal of Personality Assessment, 50(1), 4-17. https://doi.org/10.1207/s15327752jpa5001_2 Feldman, D. C., & Weitz, B. A. (1988). Career plateaus reconsidered. Journal of Management, 14(1),69-80. https://doi.org/10.1177/014920638801400107 Ference, T. P., Stoner, J. A., & Warren, E. K. (1977). Managing the Career Plateau. Academy of Management Review, 2(4). 602-612. https://doi.org/10.2307/257512 Gibney, R., Zagenczyk, T. J., & Masters, M. F. (2009). The negative aspects of social exchange: An introduction to perceived organizational obstruction. Group & Organization Management, 34(6), 665-697.https://doi.org/10.1177/1059601109350987 Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. In R. Cropanzano (Ed.), Justice in the workplace: Approaching fairness in human resource management. 79-103. Lawrence Erlbaum Associates, Inc. Halbesleben, J. R., & Buckley, M. R. (2004). Burnout in organizational life. Journal of Management, 30(6), 859-879. https://doi.org/10.1016/j.jm.2004.06.004 Harper, D. (1990). Spotlight abuse-save profits. Industrial Distribution, 79, 47-51. Harris, L. C., & Ogbonna E. (2002). Exploring service sabotage: The antecedents, types, and consequences of frontline, deviant, antiservice behaviors. Journal of Service Research, 4(3), 163-183 Homans, G. C. (1958). Social behavior as exchange. American Journal of Sociology, 63, 597-606. Hoyt, J., & Gerloff, E. A. (1999). Organizational environment, changing economic conditions, and the effective supervision of technical personnel: A management challenge. The Journal of High Technology Management Research, 102, 275-293. http://dx.doi.org/10.1016/S1047-8310(99)00014-0 Hu, C., Zhang, S., Chen Y.-Y., & Griggs, T. L. (2022). A meta-analytic study of subjective career plateaus. Journal of Vocational Behavior, 132, 103649. https://doi.org/10.1016/j.jvb.2021.103649 Huang, X., & Van De Vliert, E. (2003). Where intrinsic job satisfaction fails to work: National moderators of intrinsic motivation. Journal of Organizational Behavior, 24(2), 159-179. https://doi.org/10.1002/job.186 Jiang, Z. (2016). The relationship between career adaptability and job content plateau: The mediating roles of fit perceptions. Journal of Vocational Behavior, 95-96, 1-10. https://doi.org/10.1016/j.jvb.2016.06.001 Jung, J. H. & Tak, J. (2008). The effects of perceived career plateau on employees’ Attitudes: Moderating effects of career motivation and perceived supervisor support with Korean employees. Journal of Career Development, 35(2), 187-201. https://doi.org/10.1177/0894845308325648 Kara Ng. & Yang W. N. (2023). Feeling stuck and feeling bad: Career plateaus, negative emotions, and counterproductive work behaviors. Journal of Human Resource Management. https://doi.org/10.1111/1748-8583.12539 Kass, S.J., Vodanovich, S.J., & Callender, A. (2001). State-trait boredom: The relationship to absenteeism, tenure and job satisfaction. Journal of Business and Psychology, 16(2), 317-327. https://doi.org/10.1023/A:1011121503118 Lin, Y. C., Chen, A. S. Y., & Lai, Y. T. (2018). Breach or bridge your career? Understanding the relationship between career plateau and internal employability. Personnel Review, 47(5), 986-1002. https://doi.org/10.1108/PR-04-2017-0101 Loukidou, L., Loan-Clarke, J., & Daniels, K. (2009). Boredom in the workplace: More than monotonous tasks. International Journal of Management Reviews, 11(4), 381-405. https://doi.org/10.1111/j.1468-2370.2009.00267.x McCleese, C. S., & Eby, L. T. (2006) Reactions to job content plateaus: Examining roie ambiguity and hierarchicai piateaus as moderators. Journal of Career Development. 55(1), 64-76. https://doi.org/10.1002/J.2161-0045.2006.TB00005.X McCleese, C. S., Eby, L. T., Scharlau, E. A., & Hoffman, B. H. (2007). Hierarchical, job content, and double plateaus: A mixed-method study of stress, depression and coping responses. Journal of Vocational Behavior, 71(2), 282-299. https://doi.org/10.1016/j.jvb.2007.05.001 McCleese, C. S., Kungu, K., & Flott, P. (2012). Stress, Organizational citizenship behaviors, and coping: Comparisons among plateaued and non-plateaued employees. Business and Management Research, 1(3), 17-27. https://doi.org/10.5430/bmr.v1n3p17 McLeod, C. R., & Vodanovich, S. J. (1991). The relationship between self-actualization and boredom proneness. Journal of Social Behavior & Personality, 6(5), 137-146. Melamed, S., Ben-Avi, I., Luz, J., & Green, M. S. (1995). Objective and subjective work monotony: Effects on job satisfaction, psychological distress, and absenteeism in blue-collar workers. Journal of Applied Psychology, 80(1), 29-42. https://doi.org/10.1037/0021-9010.80.1.29 Mikulas, W. L., & Vodanovich, S. J. (1993). The essence of boredom. The Psychological Record, 43(1), 3-12. Milliman, J. F. (1992). Consequences and moderators of career plateauing: An empirical investigation. Paper presented at National Meeting of the Academy of Management, Las Vegas, NV, USA. Murphy, K. R. (1993). Honesty in the Workplace. Pacific Grove, CA:Brooks/Cole. Nachbagauer, A. G. M., & Riedl, G. (2002). Effects of concepts of career plateaus on performance, work satisfaction and commitment. International Journal of Manpower, 23(8), 716-733. https://doi.org/10.1108/01437720210453920 Near, J. P. (1980). The career plateau: Causes and effect. Business Horizons, 23(5), 53-57. https://doi.org/10.1016/0007-6813(80)90072-5 O’Hanlon, J. F. (1981). Boredom: Practical consequences and a theory. Acta Psychologica, 49, 53-82. Ongori, H. & Agolla, J. E. (2009). Paradigm shift in managing career plateau in organisation: The best strategy to minimize employee intention to quit. African Journal Of Business Management, 3(6), 268-271. Penney, L. M., & Spector, P. E. (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity. Journal of Organizational Behavior, 26(7), 777-796. https://doi.org/10.1002/job.336 Powell, G. (1998). The abusive organization. Academy of Management Executive, 12, 95-96. https://doi.org/10.5465/ame.1998.650520 Reijseger, G., Schaufeli, W. B., Peeters, M. C. W., Taris T. W., Beek, V., & Ouweneel, E. (2013).Watching the paint dry at work: psychometric examination of the Dutch Boredom Scale. Anxiety Stress & Coping: An International Journal, 26(5), 508-525. https://doi.org/10.1080/10615806.2012.720676 Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714. https://doi.org/10.1037/0021-9010.87.4.698 Robinson, S. L., & Bennet, R. J. (1995). A typology of deviant workplace behavior:A multidimensional scaling study. Academy of Management journal, 38(2), 55-572. https://doi.org/10.2307/256693 Robinson, S. L., & Bennett, R. J. (1997). Workplace deviance: Its definition, its manifestations, and its causes. Research on Negotiations in Organizations, 6, 3-27. Robinson, S., & Greenberg, J. (1999). Employees behaving badly: Dimensions, determinants and dilemmas in the study of workplace deviance. In D. M. Rousseau & C. Cooper (Eds.), Trends in organizational behavior, 5, 1-23. New York: Wiley. Roznowski, M., & Hulin, C. (1992). The scientific merit of valid measures of general constructs with special reference to job satisfaction and job withdrawal. In C. J. Cranny, P. C. Smith, & E. F. Stone (Eds.), Job satisfaction, 23-163. New York: Lexington Books. Russell, J.A. (2003). Core affect of and the psychological construction of emotion. Psychological Review, 110, 145-72. https://doi.org/10.1037/0033-295x.110.1.145 Shore, L. M., & Shore, T. H. (1995). Perceived organizational support and organizational justice. Managing the social climate of the workplace, 149-164. https://doi.org/10.12691/jbms-2-1-1 Slora, K. B. (1991). An empirical approach to determining employee deviance base rates. Journal of Business and Psychology, 4(2), 199-219. https://doi.org/10.1007/BF01016441 Smith, C.A., Organ, D.W., & Near, J.P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653-663. Smith, R. P. (1981). Boredom: A Review. Human Factors, 23(3) 329-340. https://doi.org/10.1177/001872088102300308 Smith-Ruig, T. (2009). Exploring career plateau as a multi-faceted phenomenon: Understanding the types of career plateau experienced by accounting professionals. British Journal of Management, 20(4), 610-622. https://doi.org/10.1111/j.1467-8551.2008.00608.x Spector, P. E., & Fox, S. (2005). The Stressor-Emotion Model of Counterproductive Work Behavior. In S. Fox & P. E. Spector (Eds.). Counterproductive work behavior: Investigations of actors and targets. 51-174. American Psychological Association. https://doi.org/10.1037/10893-007 Spector, P.E., Fox, S., Penney, L.M., Bruursema, K., Goh, A., & Kessier, S. (2006). The dimensionality of counterproductivity: are all counterproductive behaviors created equal? Journal of Vocational Behavior, 68(3), 446-460. https://doi.org/10.1016/j.jvb.2005.10.005 Steers, R. M. (1977). Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22(1), 46-56. https://doi.org/10.2307/2391745 Tremblay, M., Roger, A., & Toulouse, J.-M. (1995). Career plateau and work attitudes: An empirical study of managers. Human Relations, 48(3), 221-237. https://doi.org/10.1177/001872679504800301 van Hooff, M. L. M., & van Hooft, E. A. J. (2014). Boredom at work: Proximal and distal consequences of affective work-related boredom. Journal of Occupational Health Psychology, 19(3), 348-359. https://doi.org/10.1037/a0036821 Veiga, J. F. (1981). Plateaued versus nonplateaued managers: Career patterns, attitudes, and path potential. Academy of Management Journal, 24, 566-578. https://doi.org/10.2307/255575 Vodanovich, S. J., & Kass, S. J. (1990). A factor analytic study of the Boredom Proneness Scale. Journal of Personality Assessment, 55(1-2), 115-123. https://doi.org/10.1207/s15327752jpa5501&2_11 Watt, J. D., & Vodanovich, S. J. (1999). Boredom proneness and psychosocial development. The Journal of Psychology: Interdisciplinary and Applied, 133(3), 303-314. https://doi.org/10.1080/00223989909599743 Wayne, S. J., Shore, L. M., & Liden., R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40(1), 82-111. https://doi.org/10.2307/257021 Yang, W. N., Niven, K., & Johnson, S. (2019). Career plateau: A review of 40 years of research. Journal of Vocational Behavior, 110, 286-302. https://doi.org/10.1016/j.jvb.2018.11.005 Zhang, Y., LePine, J. A., Buckman, B. B., & Wei, F. (2014). It's not fair...or is it? The role of justice and leadership in explaining work stressor-job performance relationships. Academy of Management Journal, 57(3), 675-697. https://doi.org/10.5465/amj.2011.1110 |
電子全文 Fulltext |
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。 論文使用權限 Thesis access permission:校內校外完全公開 unrestricted 開放時間 Available: 校內 Campus: 已公開 available 校外 Off-campus: 已公開 available |
紙本論文 Printed copies |
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。 開放時間 available 已公開 available |
QR Code |