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博碩士論文 etd-0619122-150245 詳細資訊
Title page for etd-0619122-150245
The Relationship between Safety Attitude, Job Satisfaction and Turnover Rate - A Multilevel Analysis
Year, semester
Number of pages
Jeng, Shaw-Yeu
Advisory Committee
羅英瑛, 林妍如, 張宏泰, 許弘毅
Lo, Ying-Ying; Lin, Yen-Ju; Chang, Hong-Tai; Shi, Hon-Yi
Date of Exam
Date of Submission
Safety Attitude Questionnaire, patient safety, organizational safety culture, job satisfaction, turnover rate, multilevel
本論文已被瀏覽 253 次,被下載 214
The thesis/dissertation has been browsed 253 times, has been downloaded 214 times.
「安全態度問卷(Safety Attitude Questionnaire, SAQ)」為我國醫療機構普遍使用之調查工具,目的在於了解各級醫療機構臨床人員對安全態度的認知,是我國針對醫療專業人員少數的大型調查之一;確保大規模調查的品質與內涵,對我國整體醫療產業管理與確保病人安全,相當重要。
Safety Attitude Questionnaire (SAQ) is the most popular scale for hospitals to measure safety attitude and climate in Taiwan. Organizations with good culture in patient safety are highly related to sound interaction among all members. Therefore, the purpose of this study is to examine the factors associated with employees’ job satisfaction and turnover rate, particularly the climate of patient safety.
This research used data of patient safety attitude survey collected by one medical center in southern Taiwan from 2014 to 2017. Study samples included physicians, nurses and administrative staff in the survey hospital. Turnover rates of different units were provided by department of human resource. The statistical analyses include describe statistics, correlation, factor analysis, CFA, multilevel model and latent growth curve model.
Results indicated that teamwork climate, perceptions of management and working conditions were correlated to job satisfaction positively with multilevel analysis. Stress recognition and work-life balance were correlated to job satisfaction positively. Emotional exhaustion mediated the relationship between multilevel correlation between perceptions of management and job satisfaction as well as the correlation between stress recognition and work-life balance to job satisfaction.
By ensuring the quality of the survey tools, this research deeply explored the relationship of dimensions and the connotations of the survey data with theoretical deductions.
目次 Table of Contents
論文審定書 i
致謝 ii
中文摘要 iii
英文摘要 iv
目錄 vi
圖次 vii
表次 viii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 3
第二章 文獻探討及假設 5
第一節 病人安全文化與安全態度問卷 5
第二節 資源保存理論 8
第三節 安全態度、工作滿意度與離職率 9
第四節 安全態度、情緒耗竭與工作滿意度 15
第五節 不同年度的安全態度與工作滿意度及離職率變化 17
第六節 小結 17
第三章 研究方法 20
第一節 研究對象與資料來源 20
第二節 研究變數之操作型定義 21
第三節 統計與資料分析 25
第四章 研究結果 62
第一節 描述性統計 62
第二節 相關係數分析 69
第三節 階層線性模式分析 73
第四節 潛在成長曲線模型分析 93
第五節 研究假設驗證結果 97
第五章 討論 98
第一節 病人安全文化調查的信度與效度 98
第二節 安全態度調查的單位層次構面與個人層次構面與工作滿意度之關係 100
第三節 安全態度調查的單位層次構面與單位離職率之關係 102
第四節 安全態度調查的單位層次構面與個人層次構面與工作滿意度之中介效果 103
第五節 病人安全文化態度調查、單位離職率與成長效果 105
第六節 研究貢獻及管理內涵 106
第七節 研究限制及對未來研究之建議 107
第八節 結論 109
附錄SAQ「病人安全文化調查」於國際期刊發表之研究 111
參考文獻 136
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