本研究旨在探討濫好人特質的形成過程，及其在職場中可能遭遇的困境。本研究所謂的「濫好人」，乃指在生活中不擅拒絕他人、傾向過度迎合並壓抑自我的人。濫好人在職場中經常承擔額外工作，以維持職場人際並獲得認同，進而影響職涯發展與身心理健康。

本研究採自我敘說法，探究研究者自身「濫好人」性格的形成脈絡，以及該性格對職涯發展所帶來的正負面影響。研究內容涵蓋研究者的重要生命歷程，特別著重於家庭教育、校園生活與職場經驗三大面向，分析其濫好人特質在何種情境與因素交織下逐漸成形，並進一步探討此特質在職場中所帶來的角色衝突、人際壓力與心理耗竭等挑戰。

研究發現，研究者的濫好人性格為家庭教育、同儕互動與社會經驗多重因素交織所致，尤與高控制、低溫暖且情緒負向的家庭氛圍及求學期間遭遇的霸凌與忽視經驗密切相關。步入職場後，研究者的濫好人性格在職場中展現出高親和力、謹慎細膩與強烈責任感等有利於職場表現的特質，卻也伴隨著難以拒絕他人與情緒耗竭等挑戰，甚至激發出高度神經質的徵狀。特別是在面對組織不公時，研究者傾向壓抑情緒以維繫人際和諧，致使行為反應偏離公平理論所預期的調整路徑，長期深陷於高投入、低回報的泥潭之中，突顯其人格特質在職場中的矛盾處境與挑戰。

This study aims to explore the formation of the "people-pleaser" personality trait and the challenges individuals with this trait may encounter in the workplace. In this study, a "people-pleaser" refers to someone who struggles to say no, tends to excessively accommodate others, and suppresses their own needs in their life. Such individuals often take on additional work responsibilities to maintain workplace relationships and gain approval, which may negatively affect their career development and physical and mental well-being.

Adopting a self-narrative research approach, this study investigates the developmental trajectory of the researcher’s own people-pleaser personality and its positive and negative impacts on career development. The narrative centers on key life experiences, with particular focus on three dimensions: family upbringing, school life, and workplace experiences. It examines the circumstances and factors that shaped this personality trait, as well as the role conflicts, interpersonal stress, and emotional exhaustion it brings in a professional context.

The study found that the researcher’s people-pleaser personality trait is the result of an interplay among multiple factors, including family upbringing, peer interactions, and social experiences. In particular, it is closely related to a family environment characterized by high control, low warmth, and negative emotional atmosphere, as well as experiences of bullying and neglect during the schooling period. Upon entering the workplace, this personality trait manifests as high affinity, careful attentiveness, and a strong sense of responsibility—qualities beneficial to professional performance. However, it is also accompanied by challenges such as difficulty in refusing others’ requests and emotional exhaustion, which further trigger pronounced neurotic symptoms. Especially when confronted with organizational injustice, the researcher tends to suppress emotions in order to maintain interpersonal harmony, resulting in behavioral responses that diverge from the adjustment pathways predicted by equity theory. Consequently, the researcher becomes entrenched in a prolonged cycle of high investment and low return, highlighting the contradictory nature and challenges of this personality trait within the workplace context.

論文審定書 i
誌謝 ii
摘要 iii
Abstract iv
目錄 vi
圖次 viii
表次 ix
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 2
第三節 本研究架構安排 2
第二章 文獻回顧 4
第一節 濫好人相關討論 4
第二節 人格特質與形成因素 7
第三節 高親和性與濫好人特質：對職場成功的影響分析 9
第三章 研究方法 15
第一節 自我敘說 15
第二節 文本資料來源 17
第三節 文本資料分析方式 19
第四節 研究品質 21
第四章 我的濫好人生命故事 25
第一節 自我介紹 25
第二節 家庭篇 30
第三節 生活篇 47
第四節 職場篇 64
第五節 總結 113
第五章 研究發現 115
第一節 我確實是濫好人 115
第二節 幼時生活經驗對濫好人性格的影響 120
第三節 濫好人在職場的遭遇與困境 127
第六章 結論與討論 138
第一節 結論 138
第二節 職場與生活建議：給同為濫好人的你 140
第三節 給中小企業雇主的建議 142
第四節 研究限制與未來研究方向 143
參考文獻 145
附錄一 生成式AI使用宣告 150
附錄二 自我反思：完成自我敘說論文的回望與收穫 151

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