博碩士論文 etd-0710114-172522 詳細資訊

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姓名 江舜琦(Shun-Chi Chiang) 電子郵件信箱 E-mail 資料不公開
畢業系所 資訊管理學系研究所(Information Management)
畢業學位 碩士(Master) 畢業時期 102學年第2學期
論文名稱(中) 以心理契約違反觀點再論使用者抗拒
論文名稱(英) User Resistance Revisit: A Psychological Contract Breach Perspective
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    紙本論文:5 年後公開 (2019-08-19 公開)

    電子論文:使用者自訂權限:校內 1 年後、校外 5 年後公開

    論文語文/頁數 英文/140
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    摘要(中) 現代企業仰賴各類型的資訊系統(IS)來支援組織績效,提升作業效率。然而,企業在推行資訊系統導入專案時,必定不能忽視其所伴隨的成本與挑戰及專案居高不下的失敗率。探討資訊系統導入固有因素對於使用者心理契約違反的影響效果,有助於鞏固使用者與系統供應商(ISP)系統人員之間的關係與心理契約,降低專案過程中與完成後的使用者抗拒。
    摘要(英) Information systems (IS) implementations that support organizational effectiveness and enhance efficiencies remains costly, challenging and has a high failure rate. Research on user perceived psychological contract breach in user- IS provider (ISP) relationship can aid our understanding to impact of characteristics inherent to the IS implementations on user resistance as well as their impact on how to avoid user resistance. The purpose of this study is to extend IS theory through a sustained attempt to understand why some users resist IS in organizations, and a further exploration of social-psychological determinants of user resistance as these relate to quantitative model development. The psychological contract implies a set of reciprocal obligations that can be conceived of both sides relate to the IS project activities. A breach in this psychological contract could result in feelings of violation as an affective response among users who perceived the breach, and possibly lead them to resist IS.
    Using data from 230 survey respondents, an empirical survey methodology was applied, and we used PLS to test the research model. Analysis showed that within a user-ISP relationship, a user perceived breach could attribute to user resistance and feelings of violation via reneging (i.e. poor ISP capabilities) and incongruence (i.e. communication and socialization on shared understandings of the objects/goals of the IS project). Being in a state of high vigilance, for example because the ISP had a breach in its record, made users more likely to monitor whether their psychological contracts had been broken by the ISP, as well as more likely to perceive that they had been broken. Our results also show that users’ interpretations, including causal attribution of the breach and perceived fairness after the breach, play moderating roles between user perceived breaches and feelings of violation.
    In sum, the current study proposes an exploratory model to examine the antecedents of user resistance and the consequences of user perceived breaches of psychological contracts in the context of IS project implementation. The findings, their academic and practical implications, and directions for future research are discussed.
  • 使用者認知公平
  • 使用者認知違反
  • 資訊系統導入
  • 使用者抗拒
  • 心理契約違反
  • 關鍵字(英)
  • User perceived fairness
  • User perceived breach
  • Psychological contract breach
  • User resistance
  • IS implementation
  • 論文目次 Chapter 1. Introduction 1
    1.1 Background 1
    1.2 Purposes and Research Questions 6
    Chapter 2. Literature Reviews and Hypotheses 10
    2.1 User Resistance Research 10
    2.1.1 The User-ISP Relationship as a Social Exchange Relationship 16
    2.2 Psychological Contract and Psychological Contract Breach 19
    2.2.1 A Framework of Psychological Contract Breach 23
    2.2.2 Comparing the Psychological Contracts of Users and ISPs in IS Project Implementations 25
    2.3 Research Model and Hypotheses Development 28
    2.3.1 User Resistance as a Type of Deviant Behavior in the Workplace 30
    2.3.2 Reneging: Inability or Unwillingness to Fulfill the Psychological Contract 32
    2.3.3 Incongruence: Divergent Schemata of the Fulfillment of the Psychological Contract 37
    2.3.4 Vigilance: Driving User perceived Breach of Psychological Contract 43
    2.3.5 Violation as an Affective Factor Triggering User Resistance 48
    2.3.6 The Moderating Variables 50
    2.3.7 Control Variables 54
    Chapter 3. Research Methodology 56
    3.1 Procedure 56
    3.2 Sample Demographics 58
    3.3 Measurement 61
    3.4 Cross Factor Loading 69
    3.5 Common Method Variance 72
    3.6 Reliability and Validity 76
    Chapter 4. Results and Discussion 84
    4.1 Hypothesis Testing: The Structural Model 84
    4.2 Analysis of Moderating Effect 87
    4.3 Discussions 91
    4.3.1 Impact of User Perceived Breach on User Resistance and Feelings of Violation 91
    4.3.2 Predicting User Perceived Breach 93
    4.3.3 The Moderating Roles of Causal Attribution and Perceived Fairness 101
    Chapter 5. Conclusions 104
    5.1 Conclusions 104
    5.2 Academic Implications 108
    5.3 Practical Implications 110
    5.4 Limitations and Suggestions for Future Study 111
    References 114
    Appendix 127
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  • 黃旭立 - 召集委員
  • 傅振瑞 - 委員
  • 朱彩馨 - 委員
  • 徐士傑 - 指導教授
  • 林東清 - 指導教授
  • 口試日期 2014-07-01 繳交日期 2014-08-19

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