面對即時性與效率要求，企業仰賴倉儲營運資料進行異常偵測與流程優化，以提升整體表現。為降低規劃風險，企業常以模擬方式預先評估策略，但隨著模型複雜度增加，傳統表格與靜態圖表已難支援多面向、具時序性的分析需求。本研究透過專家訪談歸納倉儲決策的核心需求，據此設計 WISE 系統，結合視覺化與互動操作，協助使用者掌握方案差異、追蹤變化軌跡與診斷瓶頸，以提升倉儲規劃決策效率與精準度。為全面評估系統效用，本研究採用使用者研究與領域專家訪談兩種方式進行評估。首先，邀請一般使用者實際操作系統，並以 Excel 為對照系統，透過多項量化指標進行成效比較；其次，蒐集具倉儲規劃經驗之專家針對系統功能與應用潛力的回饋，從專業觀點檢視其實用性與可行性。

In response to increasing demands for timeliness and efficiency in supply chain operations, enterprises are relying more on warehouse operational data for anomaly detection and process optimization to improve overall performance. To reduce planning risks, simulation is often used to evaluate strategies in advance. However, as simulation models grow in complexity, traditional tools such as spreadsheets and static charts struggle to support multi-dimensional and time-sensitive analysis needs. This study conducted interviews with experts to identify key requirements in warehouse decision-making and developed the WISE system. WISE integrates visualization and interactive features to help users compare alternative strategies, trace performance trends, and diagnose bottlenecks, thereby enhancing the efficiency and accuracy of decision-making. We used user study and expert interview to evaluate the system. In the user study, we compared WISE against the control system across multiple quantitative metrics. After the expert interview, we collected feedback from three warehouse planning experts to assess the system’s functionality and potential in practical use.

論文審定書 i
誌謝 ii
摘要 iii
Abstract iv
目錄 v
圖次 viii
表次 xii
第一章 緒論 1
第一節、研究背景 1
第二節、研究問題 2
第二章 相關研究 4
第一節、倉庫規劃 4
第二節、倉庫規劃的優化 6
第三節、供應鏈的視覺化設計 8
一、以製造生產資料為主的視覺化 8
二、以倉儲資料為主的視覺化 9
第四節、潛在因果關係與流程關聯的視覺化設計 10
第五節、小結 11
第三章 系統設計 12
第一節、使用者需求 12
第二節、模擬軟體 13
第三節、指標與事件 15
第四節、WISE 18
一、總覽圖 20
二、事件設定介面 21
三、異常與貨物流動分析介面 24
第五節、互動功能 26
一、自定義事件，進行時間資料互動 27
二、指定時段，查看平均值異常比較 28
三、檢視個別實體表現情形 30
第六節、實作方法 31
第七節、使用情境 32
一、單一模型分析 32
二、多模型分析 37
第四章 系統評估 40
第一節、使用者研究 40
一、研究參與者 40
二、資料 42
三、對照系統 43
四、任務介紹 44
五、評估指標 49
六、評估流程 52
七、結果 53
第二節、專家訪談 73
一、參與者 73
二、資料 74
三、操作示範 74
四、訪談問題 74
五、流程 75
六、訪談結果 75
第五章 結論與討論 78
第一節、研究結論 78
第二節、研究限制 80
一、視覺化設計 80
二、系統限制 80
三、情境設計 81
參考文獻 82
附錄 93
附錄一、基本資料問卷 93
附錄二、視覺化測試 94
附錄三、系統操作測試題目 97
附錄四、訪談問題 101

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