博碩士論文 etd-0726106-230229 詳細資訊


[回到前頁查詢結果 | 重新搜尋]

姓名 鄭宗威(Tsung-wei Cheng) 電子郵件信箱 E-mail 資料不公開
畢業系所 資訊管理學系研究所(Information Management)
畢業學位 碩士(Master) 畢業時期 94學年第2學期
論文名稱(中) 虛擬團隊領導行為對團隊互動、團隊效能之影響研究
論文名稱(英) The Impact of Team Leadership in Virtual Environment on Team's Development and Effectiveness
檔案
  • etd-0726106-230229.pdf
  • 本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。
    請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
    論文使用權限

    電子論文:校內一年後公開,校外永不公開

    論文語文/頁數 中文/107
    統計 本論文已被瀏覽 5623 次,被下載 19 次
    摘要(中) 全球化趨勢浪潮的影響之下,企業組織面對更加複雜變動、激烈競爭的外在商業環境,使企業組織必須找出一個能更快速反應環境變化的運作模式,而快速發展的資訊科技與網路通訊技術,便在此一商業環境背景下與企業組織的需求結合在一起,因而產生虛擬團隊(Virtual Team) 。企業組織藉由使用資訊科技與網路通訊來結合來自不同地域、組織的工作夥伴以達成組織的任務。
     但是,無論何種形式的團隊,團隊主要還是由人所組成,團隊成員必須相合作發揮最大的團隊效能。團隊領導與團隊歷程是影響團隊效能的關鍵因素,本研究是探討虛擬團隊的領導者應採用何種領導方式,才能使團隊成員能夠凝聚更多的向心力,並產生團隊精神,進而成為一個高效能的團隊。
     研究以問卷方式針對資訊相關工作的虛擬團隊進行研究調查,在進行問卷調查前,先從相關文獻中找出與領導對團隊的影響因素,並挑選六個俱有虛擬團隊領導實務經驗的個案進行訪談,以進一步釐清各影響因素間的關係,建立研究架構模型,並採用部份最小平方法(Partial Least Square)進行結構方程模式分析。
    最後結果顯示,高團隊成員的參與及人際關懷的領導方式對於虛擬團隊的溝通與互動、合作程度、衝突化解程度等團隊歷程有顯著的正向影響,而這些團隊歷程正是影響團隊效能的主要關鍵因素。
    摘要(英) Under the impact of the trend of globalization, enterprises face a more complicated and competitive external business environment than before. For the reason, the organization has to find out a business model which can react to any change in the environment and the market and which can reduce cost and establish a humungous niche. In such a background, an advanced information technology and an Internet communication application conjoin with the organizational demand; therefore, Virtual Team, a new type of teamwork system, is brought forth.
       Whether a team is virtual or traditional, it doubtlessly consists of people; however, without mutual-cooperation, the group cannot work efficiently and is arduous to accomplish a target. Apparently, there are various factors influencing the efficiency of a team. Among them, the most critical factors are leadership and team process. This study is to discuss what types of leadership should adopt to make their members cohere and then to be a competent company.
       The questionnaire of Virtual Team was sampled from the groups related to Information. Firstly, the author referred to the related documents to find out the factors connected to leadership versus a team, and then interviewed six managers experienced at Virtual Team to distinguish the relationships from factors. The author, furthermore, built a research framework and analyzed it in Partial Least Square. 
       The result demonstrates that an increase on the members’ participation and humanistic leadership make positive impacts on the team process of Virtual Team including communication & interaction, cooperation and conflict reconciliation. The team process, moreover, is the critical factor to affecting team efficiency.
    關鍵字(中)
  • 團隊歷程
  • 團隊效能
  • 虛擬團隊
  • 團隊領導
  • 關鍵字(英)
  • Team leadership
  • Virtual team
  • Team development
  • Team effectiveness
  • 論文目次 第一章、緒論
      第一節、研究背景
      第二節、研究動機
      第三節、研究問題與目的
      第四節、研究範圍
      第五節、研究流程
      第六節、論文結構
    第二章、文獻探討
      第一節、團隊 
      第二節、團隊效能
      第三節、虛擬團隊
      第四節、領導理論
    第三章、研究設計
      第一節、研究架構
      第二節、研究假設
      第三節、研究樣本
      第四節、研究工具
      第五節、統計分析方法 
    第四章、研究結果與假說檢定
      第一節、問卷樣本分析
      第二節、信度及效度分析
      第三節、研究模型及假說檢定
      第四節、研究結果說明
    第五章、結論與建議
      第一節、研究結果討論
      第二節、研究貢獻
      第三節、研究限制
      第四節、未來研究之建議
      第五節、總結
    參考文獻
      中文部份
      英文部份
    附錄
    參考文獻 中文部分
    1.黃敏萍(2000)。跨功能任務團隊之結構與效能─任務特性與社會系絡之影響。國立台灣大學商學研究所博士論文。
    2.王建忠(2001)。團隊領導與團隊效能:團隊內互動的中介效果。國立台灣大學心理學系碩士論文。
    3.黃堅生(2002)。團隊領導、團隊型態對團隊歷程之影響研究。國立中山大學人力資源管理研究所碩士論文。 
    4.潘正德(1999)。團體動力學。台北市:心理。
    5.林振春,人文領導理論研究,台北市:師大書苑,1992。
    6.羅虞村,領導理論研究,台北市:文景書局,1986。
    7.林信惠 & 黃明祥 & 王文良,軟體專案管理,台北市:智勝文化,2003。
    8.蔡培村 & 武文瑛,領導學:理論、實務與研究,高雄市:麗文文化事業,2005。
    9.鄭懷超譯,Lipnack & Stamps 著,虛擬團隊:前瞻明日成功組織新趨勢,台北市:商業週刊出版,1997。
    英文部分
    1.Alderfer, C. P. & Smith, K. K. ,”Studing intergroup relations embedded in organizations”. Administrative Science Quarterly, 1982, 27: 35-65.
    2.Ancona, D. C. & Caldwell, D. F. , “Demography and Design: Predictors of New Product Team Performance,” Organization Science, Vol. 3., 1992, pp.321-341.
    3.Ancona, D. G., & Caldwell, D. F. “Bridging the boundary: External activity and performance in organizational teams,” Administrative Science Quarterly, Vol. 37, 1997, 634-995.
    4.Andres, H. P. “ A comparison of face to face and virtual software development teams,” Organizational Behavior and Human Decision Process, Vol. 91, 2002,pp.26-37.
    5.Anderson, J.C. & Gerbing, D.W., "Structural Equation modeling in Practice: A Review and Recommended two-step Approach", Psychological Bulletin, Vol.103, No.3, 1988, pp. 411-423.
    6.Bandura, A., “A Socio-cognitive Analysis of Substance Abuse: An Agnatic Perspective,” Psychological Science 10(3), 1999 , p.214.
    7.Bass, M. R., “Bass and Stogdill’s handbook of leadership”. New York: Free Press, 1990.
    8.Barrick, M. R., Stewart, G. L., Neubert, M. J. and M. K. Mount, “Relating Member Ability and Personality to Work-Team Processes and Team Effectiveness,” Journal of Applied Psychology 83(3), 1998, pp.377-391.
    9.Bell, B. S. and Kozlowski, S. W. J., “A typology of virtual teams,” Group and Organization Management, Vol. 27, 2002, pp.14-49.
    10.Bollen, K. A. and Stine, R., “Bootstrapping Goodness of Fit Measures in Structural Equation Models,” Sociological Methods and Research, Vol. 21, 1992 , pp.205-229.
    11.Burke C. Shawn. & Kevin C. Stagl. & Cameron Klein. & Gerald F. Goodwin. & Eduardo Salas. & Stanley M. Halpin., “What type of leadership behaveiors are functional in teams? A meta-analysis,” The Leadership Quarterly, 2006.
    12.Cascio, F. W. and Shurygailo, S., “E-Leadership and Virtual Teams,” Orrgaizational Dynamics, Vol. 31, No. 4, 2003, pp. 362-376.
    13.Chin, W. W., and Todd, P. A., "On the Use, Usefulness, and Ease of Use of Structural Equation Modeling in MiS Research: A Note of Caution," MIS Quarterly, June, 1995, pp. 237-246.
    14.Chin, W.W., “Issues and Opinion on Structural Equation Modeling”, MIS Quarterly, Vol.22, No.1, 1998a, pp.7-16.
    15.Chin, W. W., "The Partial Least Squares Approach for Structural Equation Modelling in Modern Methods for Business Research”, G. A. Marcoulides (ed.), Lawrence Erlbaum Associates, Hillsdale,NJ, forthcoming, 1998b.
    16.Dalton, D. R., Todor, W. D., Spendolini, M. J., Fielding, G. J., And Poretr, L. W., “Organization Structure and Performance: A Critical Review”, Academy of Management Review, 5(1), 1980, pp49-67.
    17.Fornell, C. R., "A Second Generation of Multivariate analysis", New York: Praeger Publishers, 1982.
    18.Fornell, C, and Bookstein, F. L. "Two Structural Equation Models: LiSREL and PLS Applied to Consumer Exit-Voice Theory, Journal of Marketing Research (19:4), November, 1982, pp. 440-452.
    19.Fornell, C. & Barclay, D.W., "Jackknifing: A supplement to Lohmoller’s LVPLS Program", Graduate School of Business Administration, University of Michigan, Ann Arbor, MI., 1983.
    20.Fornell, C. & Larcker, D.F., "Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics", Journal of Marketing Research, No.18, 1981, pp.382-388.
    21.Fornell, C., "A Second Generation of Multivariate Anaiysis: Classification of Methods and Implications for Marketing Research in Review of Marketing”, American Marketing Association, Chicago, IL, 1987, pp. 407-450.
    22.Gladstein, D. L., “Groups in context: A model of task group effectiveness,” Administrative Science Quarterly, Vol. 29, 1984, pp.499-517.
    23.Hackman, J. R., “Groups That Work (and Those That Don't): Creating Conditions for Effective Teamwork,” San Francisco: Jossey-Bass, 1990.
    24.Hackman, J. R., “The design of work teams,” In J. W. Lorsch (Ed.), Handbook of organizational behavior, Englewood Cliffs, NJ: Prentice-Hall, 1987, pp. 315-342.
    25.Hackman, J. R. and Morris, C. G., “Group Tasks, Group Interaction Process, and Group Performance Effectiveness: A Review and Proposed Integration,” Advances in experimental social psychology, Vol. 8, 1975, pp.45-99.
    26.Hackman, J. R. and Wageman, R., “A theory of team coaching,” Academy of Management Review, Vol. 30 (2), 2005, pp.269-287.
    27.Jarvenpaa, S. L. and Knoll, K. and D. E. Leidner, “Is Anybody Out There? Antecedents of Trust in Global Virtual Teams”, Journal of Management Information Systems 14(4), 1998, pp. 29 – 64.
    28.Jarvenpaa, S. L. and D. E. Leidner, “Communication and Trust in GlobalVirtual Teams”, Organization Science 10(6), 1999, pp.791–815.
    29.Jehn, K. A. and P. P. Shah, “Interpersonal Relationships and Task Performance: An Examination of Mediating Processes in Friendship and Acquaintance Groups,” Journal of Personality and Social Psychology ,72(4), 1997, pp.775-790.
    30.Jeremy S. Lurey and Mahesh S. Raisinghani, “An empirical study of best practices in virtual teams,” Information and Management, Vol. 38, 2001 ,pp.523-544.
    31.Jessup, H. R. “New roles in team leadership,” Training and Development Journal, Vol 44,Issue 11, 1990, pp.79-83.
    32.Kahai , S. S., Sosik, J. J; B. J. Avolio, “Effects of Leadership Style and Problem Structure on Work Group Process and Outcomes in an Electronic Meeting System Environment,” Personnel Psychology, 50(1) , 1997, pp.121-146.
    33.Katzenbach, J. R. & Smith, D. K, “The Wisdom of Teams: Creating the High- performance Organization,” New York: Harper Collins, 1993.
    34.Lepine, J. A.,Hanson, M. A., Borman, W. C. and S. J. Motowidlo, “Contextual Performance and Teamwork: Implications for Staffing,” Research in Personal and Human Resource Management, Vol. 19, 2000, pp.53-90.
    35.Lewis, J. P., “How to build and manage a winning project team,” NY : American Management Association, 1993.
    36.Lipnack, J. and Stamps, J., “Virtual Teams – Reaching across space, time and organizations with techonology,” New York: John Wiley & Sons,Inc , 1997.
    37.Lury, J. S. and Raisinghani, M. S., “An empirical study of best practices in virtual teams,” Information and Management, Vol. 38, 2001, pp.523-544.
    38.Martin, H & Hans, G. G, “Teamwork Quality and the Success of Innovative Projects : A Theoretical Concept and Empirical Evidence,”Organization Science 12(4), 2001, pp.435-449.
    39.Martins, L. L., Gilson, L. L. and Maynard, M. T., “Virtual Teams: What Do We Know and Where Do We Go From Here?,” Journal of Management, Vol. 30, 2004, pp.805-835.
    40.Maruca R. F., How Do You Manage an Off-Site Team? Harvard Business Review, Vol. 76, No.4, 1998, pp. 22-35.
    41.Mathieu, J. E., Heffiner, T. S., Goodwin, Salas, E., & Cannon-Bowers, J. A., “The influence of shared mental models on team process and performance,” Journal of Applied Psychology,Vol. 85 , 2000, pp.273-283.
    42.Maznevski, M. L. and K. M. Chudoba, “Bridging Space Over Time:Global Virtual Team Dynamics and Effectiveness,” Organization Science,Vol. 11(5), 2001, pp. 473–492.
    43.McDonough, E., Kahn, K. and G. Barczak, “An Investigation of the Useof Global, Virtual, and Collocated New Product Development Teams,”The Journal of Product Innovation Management, Vol. 18(2), 2001, pp.110-120.
    44.McGrath, J. E., ”Social psychology: A brief introduction,” New york: Holt, 1964.
    45.McGrew, J. E., Bilotta, J. G. and Deeny, J. M., “Software Team Formation and Decay-Extending the Standard Model for Small Groups,” Small Group Research, April. 1999, pp.209-234.
    46.Mohrman, S. A., Cohen, S. G., & Mohrman, A. M., Jr., ” Designing team-based organization: New forms for knowledge work,” San Francisco: Jossey-Bass, 1995.
    47.Montoya-Weiss, M., Massey, A. and M. Song, “Getting It Togrther: Temporal Coordination and Conflict Management in Global Virtual Teams,” Academy of Management Journal, Vol. 44(6), 2001, pp.1251-1262.
    48.Niederman, F. and C. M. Beise, “Defining the Virtualness of Groups, Teams, and Meetings,” SIGCPR’99, ACM 1999, pp.14-18.
    57. Nunnally, J., Psychometric Theory, New York: McGraw-Hill, 1978.
    49.Parker, G. M., “Team players and teamwork: The new competitive business strategy,” San Francisco: Jossey-Bass Inc., Publishers, 1990.
    50.Paul, S. Chinowsky and Eddy, M. Rojas., “Virtual Teams: Guide to Successful Implementation,” Journal of Management In Engineering, July, 2003, pp.98-106.
    51.Quick, T. L., “Successful team building,” New York: American Management Association, 1992.
    52.Rosalie, J. Ocker., “The Relationship between Interaction, Group Development, and Outcome: A Study of Virtual Communication,” Proceedings of the 34th Hawaii International Conference on System Sciences, 2001.
    53.Salas, E., Dickinson, T. L., Converse, S. A., Tannenbaum, S. I., ”Toward an understanding of team performance and training,” In R. W. Swezey & E. Salas (Eds.), Teams: Their training and performance. Norwood, NJ: Ablex, 1992, pp. 3-29.
    54.Shonk, J. H., “Working in teams: A practical manual for improving work groups,” New York: Amacom, 1982.
    55.Sirkkal, L. Jarvenpaa, Kathleen Knoll, and Dorothy E. Leidner., “Is Anybody Out There? Antecedents of Trust in Global Virtual Teams,” Journal of Management Information Systems, Vol. 14., 1998, pp.29-64. 
    56.Stott, K., and Walker, A. “Teams, Teamwork, and Teambuilding.” Singapore: Prentice Hall, 1995.
    57.Shonk, James H., “Working in teams: A practical manual for improving working groups,” New York: AMCOM, 1982.
    58.Snow C. C., Snell S. A., Davison S. C., and Hambrick D. C., Use Transnational Teams to Globalize Your Company, Organizational Dynamics, Vol. 24, No. 4, 1996, pp.50-67.
    59.Solomom, C., “Managing Virtual Teams,” Workforce, Vol. 80(6), 2001, pp.60-65.
    60.Song, X. M., Montoya-Weiss & Schmidt, J. B., “Antecedents and consequences of cross – functional cooperation: A comparison of R&D, manufacturing, and marketing perspectives,” Journal of Production Innovation Management, Vol.14, 1997,pp.35-47.
    61.Stewart,G. L. & Barrick, M. R., “Team structure and performance: Assessing the mediating role of intrateam process and the moderating role of task type, “Academy of Management Journal, 43, No.2, 2000, pp.135-148.
    62.Tjosvold, D., Cooperative and competitive dynamics within and between organizational units. Human Relations, Vol.41(6), 1998a, pp.425-436.
    63.Tjosvold, D., “Cooperative and competitive interdependence: Collaboration between departments to service customers,” Group and Organization Studies, 13, No.3, 1998b, pp.274-289.
    64.Timothy, R. Kayworth and Dorothy, E. Leidner, ”Leadership Effectiveness in Global Virtual Teams ,” Journal of Management Information Systems, Winter, Vol. 18,No. 3, 2002, pp.7-40.
    65.Tuckman, B. W. & Jensen, M. A. C., “Stages of Small-group Development Revisited,” Group and Organization Studies, Vol. 2, No. 4, 1997, pp.419-427.
    66.Tuckman, B. w., “Development Sequence in Small Groups,” Psychological Bulletin, Vol. 63, No. 6, 1965, pp.384-399.
    67.Wold, H., “Estimation of principal components and related models by iterative least squares”, In P.R. Krishnaiaah (Ed.). ultivariate Analysis, New York: Academic Press, 1966, pp.391-420.
    68.Wold, H., "Systems under Indirect Observation Using PLS". In C. Fornell(ed.), A Second Generation of Multivariate Analysis. Praeger, New York, 1982, pp. 325-347.
    69.Yukl, G., “Leadership in organizations (3rd ed.)”. Englewood Cliffs,NJ: Prentice Hall, 1994.
    70.Zaccaro S. J., and Bader P., E-Leadership and the Challenges of Leading E-Teams: Minimizing the Bad and Maxmizing the Good, Organizational Dynamics, Vol. 31, No. 4, 2003, pp. 377-387.
    71.Zigurs I., Leadership in Virtual Teams: Oxymoron or Opportunity? Organizational Dynamics, Vol. 31, No. 4, 2003, pp. 339-351.
    口試委員
  • 黃明祥 - 召集委員
  • 林芬慧 - 委員
  • 林信惠 - 指導教授
  • 口試日期 2006-07-13 繳交日期 2006-07-26

    [回到前頁查詢結果 | 重新搜尋]


    如有任何問題請與論文審查小組聯繫