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博碩士論文 etd-0813122-005347 詳細資訊
Title page for etd-0813122-005347
論文名稱
Title
移工之文化差異、環境適應對提升工作績效之影響
The impact of cultural differences and environmental adaptation of foreign migrant workers on improving job performance
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
51
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2022-08-29
繳交日期
Date of Submission
2022-09-13
關鍵字
Keywords
管理規劃與設計、文化差異、環境適應、工作績效、留任意願
management planning and design, cultural differences, environmental adaptation, job performance, willingness to stay
統計
Statistics
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中文摘要
勞動人力之需求短缺,為製造產業近年來面臨的問題。國內勞動力供給短少,原因不外乎台灣人口負成長,逐年造成勞動市場勞動力欠缺。在勞動力短缺之際,僅有的勞動力又同時被其他行業瓜分,使製造業不易招募到基層技術與勞力員工。業者為了解決國內勞動力供給無法滿足需求的問題,逐漸仰賴國際移工,移工擔任基層工作的比重因此也逐漸提高。近年來缺工問題日益嚴重,業者除了加速產線設備自動化,來降低製造人力的需求,亦增加國外移工之引進人數,以解決人才荒;各產業招募的移工人數雖已達勞動部規定可申請之外籍移工比例和名額,勞動力仍顯不足,產業因此必須增繳國內就業安定基金,來增補外籍移工引進人數,以補足勞動力需求。 台灣於 1989 年開放引進外籍移工至今 30 餘年,2022 年 6 月止移工人數已達 68 萬多。面對如此大量的外籍移工,業者如何看待與因應移工因文化差異和環境適應所衍生的問題,是一門複雜但重要的課題;端看企業如何透過事前策畫與設計,妥善鋪排移工之生活環境,提高管理效能,減少移工可能因文化差異和環境適應問題所帶來的負面影響。 本研究透過親身訪談國際移工與管理者,來了解移工的切身經歷和管理者的規劃與設計經驗, 進而分析環境適應和文化差異這兩因素如何影響移工的工作效能。
Abstract
The shortage of labor force is a problem faced by the manufacturing industry in recent years. The shortage of domestic labor supply is due to the negative growth of Taiwan's population, resulting in a shortage of labor in the labor market year by year. When there is a labor shortage, the only labor force must be shared by other industries at the same time, making it difficult for the manufacturing industry to recruit basic technical and labor workers. In order to solve the problem that the domestic labor supply cannot meet the demand, the industry has gradually relied on international migrant workers. Therefore, the proportion of migrant workers taking up grass-roots jobs has gradually increased. In recent years, the problem of labor shortage has become increasingly serious. In addition to accelerating the automation of production line equipment to reduce the demand for manufacturing manpower, the industry has also increased the number of imported foreign workers to solve the talent shortage; Although the number of migrant workers recruited by each industry has reached the proportion and quota of foreign migrant workers allowed by the Ministry of Labor, the labor force is still insufficient. Therefore, the industry must pay additional Domestic Employment Stabilization Fund to increase the number of foreign migrant workers introduced to make up for labor demand. It has been more than 30 years since Taiwan opened its doors to the introduction of foreign migrant workers in 1989, and by June 2022, the number of migrant workers has reached more than 680,000.

Facing such a large number of foreign migrant workers, it is a complex but important issue of how to view and respond to the problems arising from both cultural differences and environmental adaptation of migrant workers; It depends on how enterprises can properly arrange the living environment of migrant workers through pre-planning and design, improve management efficiency, and reduce the negative impact of cultural differences and environmental adaptation problems faced by migrant workers. Through personal interviews with international migrant workers and local managers, this research explores the personal experience of migrant workers and managers' planning and design experience, and then analyzes how environmental adaptation and cultural differences affect migrant workers' work performance.
目次 Table of Contents
論文審定書……………………………………………………………………………i
致謝… … … … … … … … … … … … … … … … … … … … … … … … … … … … ii
中文摘要……………………………………………………………………………iii
英文摘要…………………………………………………………………………iv
目錄…………………………………………………………………………………vi
圖次…………………………………………………………………………………viii
表次………………………………………………………………………… …ix
第一章 緒論……………………………………………………………………………1
第一節 研究背景與動機…………………………………………………………1
第二節 研究目的…………………………………………………………………2
第三節 研究問題…………………………………………………………………3
第二章 文獻探討………………………………………………………………………5
第一節 外國籍移工跨文化管理………………………………………………5
第二節 環境適應……………………………………………………………6
第三節 文化差異…………………………………………………………………6
第四節 工作績效…………………………………………………………………6
第五節 人類需求五層次…………………………………………………………7
第六節 生活管理影響工作效能…………………………………………………8
第三章 研究方法………………………………………………………………………9
第一節 研究架構…………………………………………………………………9
第二節 資料蒐集……………………………………………………………9
第三節 訪談題目設計……………………………………………………………9
第四章 個案綜合分析與研究發現…………………………………………………··12
第一節 移工生活環境舒適與否之影響分析…………………………………··12
第二節 移工工作環境規劃之影響分析………………………………………15
第三節 移工人際關係之影響分析……………………………………………17
第四節 移工語言、信仰、飲食之影響分析…………………………………19
第五節 公司管理與工作效能分析……………………………………………22
第五章 研究結論與建議……………………………………………………………25
第一節 結論……………………………………………………………………25
第二節 研究限制………………………………………………………………25
第三節 研究建議………………………………………………………………26
第四節 未來研究方向…………………………………………………………26
參考文獻………………………………………………………………………………27
附錄一: 訪談題目中文稿……………………………………………………………30
附錄二: 訪談題目中越文對照稿……………………………………………………31
附錄三: 逐字稿訪談內容……………………………………………………………33
參考文獻 References
中文文獻
1. 哈利・C・泰安迪斯(Harry C. Triandis 2017),「個人主義」與「集體主義」跨文化研究,關 鍵評論 https://reurl.cc/Qjjopp.
2. 哈佛商業評論(2021) ,管理跨文化價值觀,https://reurl.cc/AKKaGj
3. 李平絨、許瑞芳(2016),臺灣教育評論月刊,(2016,5(12),頁 146-149)
4. 陳曉萍(2010),跨文化管理(第1版),華泰文化事業股份有限公司
5. 董秀蘭(2000),社會適應,教育大辭典,國家教育研院,https://reurl.cc/ERmjqk
6. 教育部重編國語辭典修訂本(2021),https://reurl.cc/5pbWz7
7. 劉廷揚,鍾佩璇(2011),科際整合管理研討會(2011,14,頁215-229)
英文文獻
1. Anastasios D. Diamantidis, Prodromos Chatzoglou, (2019) "Factors affecting
employee performance: an empirical approach", International Journal of Productivity and
Performance Management, Vol. 68 Issue: 1, pp.171-193,
https://doi.org/10.1108/IJPPM-01-2018-0012.
2. Abdul-Rahman, H., Wang, C., Wood, L. C., Low, S. F. (2012) Negative impact
induced by foreign workers: Evidence in Malaysian construction sector, Habitat
International, 36(4), pp. 433-443.
3. Motowidlo, S. J. (2003), “Job performance”, In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.),
Handbook of psychology: Industrial and organizational psychology, Vol.12: Industrial and
organizational psychology, Hoboken, NJ: John Wiley & Sons.
4. Borman, W. C., and Motowidlo, S. J. (1993), “Expanding the criterion domain to include elements of
contextual performance”, In N. Schmitt, W. C. Borman, & Associates (Eds.), Personnel selection in
organization: 71-98. San Francisco: Jossey-Bass. Brooks/Cole.p.21.
5. Abraham Harold Maslow, (1943), A Theory of Human Motivation Psychological
Review, https://reurl.cc/Zb2Z5l
6. Geert Hofstede(1960), Hofstede's cultural dimensions theory
網路資料
1. 勞動部勞動法令查詢系統,行政函釋(20160202),勞動條 2字第 1050130240 號函
https://reurl.cc/yMOv9O查詢時間2022/08/19
2. 勞動部勞動統計查詢網https://reurl.cc/3Yk61L,查詢時間2022/08/19
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