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博碩士論文 etd-0308123-000150 詳細資訊
Title page for etd-0308123-000150
論文名稱
Title
結合激勵理論與職涯觀點探討高科技產業員工離職原 因-以 A 公司為例
The exploration of factors affecting employee’s turnover intension in high-tech industry-a company
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
54
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2023-01-11
繳交日期
Date of Submission
2023-04-08
關鍵字
Keywords
員工離職、激勵理論、雙因子理論、職涯觀點、職涯規劃
Employee Resignation, Incentive Theory, Two-Factor Theory, Career Perspective, Career Plan
統計
Statistics
本論文已被瀏覽 154 次,被下載 0
The thesis/dissertation has been browsed 154 times, has been downloaded 0 times.
中文摘要
每一年度報章雜誌總會選出夢幻企業,表達其對於人才吸引能力。然而身在夢幻企業的員工,卻常常有離職的現象。本研究目的在於探討為什麼在這些人人稱羨企業的服務者,依然會產生離職的意圖。傳統討論離職意圖,會從職涯發展觀點以及激勵理論觀點分別進行討論,本研究試圖結合兩種觀點進行分析。
本研究採用質性研究設計,選擇出四位已經離職或是提出多次離職要求的員工進行訪談,了解其實際工作場域、對於人生的未來發展方向和其離職意圖是否有關係?結果發現在這些明星企業當中員工離職原因,可以分為以下兩點加以論述。以下是本研究發現:
(1) 員工離職的原因其一是關乎工作場域的問題,分別是工作本身的公平性、團隊溝通、個人家庭與健康因素、缺乏支持與訓練系統。
(2) 員工對於自己未來角度去思考,比如他們對於自己未來工作的設想等。
綜上所述,不管從激勵觀點或職涯觀點,對於問題都只能提供部分的解釋能力。事實上,把這兩種觀點綜合來看的時,會有更強的解釋能力。把研究結果帶回到個案A公司來看,即便是報章雜誌當中,人人稱羨、年輕人最想去公司之一,確實還是會有需多人想要離開公司。
Abstract
Every year, the media highlights top companies and dream jobs to attract talented individuals. However, it's not uncommon for employees of these companies to quit after investing significant effort. This research aims to identify the possible reasons why employees of top companies may consider quitting. Traditionally, discussions about employee intent to quit start from the perspectives of career development or incentive theory. This study aims to combine both perspectives for a comprehensive analysis.
Using a qualitative research design, we interviewed four individuals who either quit their jobs or made multiple requests to quit. Our goal was to understand how their actual working environment, their direction for future development, and their intent to quit are related. Our research found that there are primarily two reasons for employees to quit their jobs. Firstly, employees quit because of their working environment, which includes job fairness, team communication, personal health or family issues, and a lack of support and training systems. Secondly, employees quit due to their perspective on their future development, such as their vision for career growth.
In conclusion, analyzing employee intent to quit from either the perspective of incentive theory or career development alone provides a partial explanation for resignation. Combining both perspectives leads to stronger explanations. Our research results on Company A demonstrate that even among top companies and dream jobs most desired by young people according to the media, many employees still want to leave.
目次 Table of Contents
目 錄
論文審定書…………………………………………………………… i
致謝…………………………………………………………………… ii
中文摘要………………………………………………………….….. iii
英文摘要………………………………………..……………………. iv
第 一 章 前 言………………………………………………… 1
1.1研究背景與動機………………………………………………. 1
1.2研究的目的與問題……………………………………………. 1
1.3本文章節安排…....……………………………………………. 2
第 二 章 文 獻 探 討………………………………………………… 3
2.1職涯的觀點……………………………………………………. 3
2.2激勵理論的觀點………………………………………………. 6
第 三 章 研 究 方 法………………………………………………10
3.1研究方法選擇與方向確立……………….… . ………….…. 10
3.2研究資料來源………….……………………………………. 11
3.2.1研究場域………………………….………….11
3.2.2 研究面談方式和對象………………………..12
3.2.3 研究資料分析方法…………………………..13
3.2.3.1資料搜集方式………………………13
3.2.3.2提問分析……………………………14
3.2.3.3編碼方式……………………………15
3.3研究品質到達……………………..…………………………. 16
3.3.1真實性………………………………………….16
3.3.2批判性………………………………………….17
3.3.3合理性………………………………………….17

第 四 章 個 案 背 景故 事……………………………………………… 18

第 五 章 研 究 發 現………………………………………….………… 22
5.1工作本身…………………………………………………. 22
5.1.1資淺工程師………………………………………..22
5.1.2資深工程師………………………………………..25
5.2個人福祉……………………….…………………………. 27
5.2.1資淺工程師………………………………………..27
5.2.2資深工程師………………………………………..28
5.3未來前景…………………………………………………. 30
5.3.1資淺工程師………………………………………..30
5.3.2資深工程師………………………………………..33
5.4小結…………………………………………………. 35

第 六 章 研究結論 ……………………………………………….. 37
6.1對企業的建議………………………………………. 38
6.2對於未來想加入者的建議……….………………….40
6.3研究限制與研究建議………………………………. 42
6.3.1研究限制…………………………….42
6.3.2研究建議….…………………………43
參考文獻………………………………………………………….…… 44





圖 次
圖1 激勵保健因子圖…………………………………………………………… 7
圖2 離職成因整理圖……………………………………………………………36

表 次
表1 激勵保健因子舉例表………………………………………………………8
表2 近期雙因子理論研究整理…………………………………………………9
表3 工程師簡介…………………………………………………………………13
表4 資料編碼範例………………………………………………………………15

參考文獻 References
參考文獻
英文部分
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Alshmemri, M., Shahwan-Akl, L., & Maude, P. (2017). Herzberg’s Two-Factor Theory. Life Science Journal, 14(5): 12-16.

Arthur, M. B. & Rousseau, D. M. (1996). A Career Lexicon for the 21st Century. Academy of Management Perspectives, 10(4): 28-39.

Carless, S. A. & Arnup, J. L. (2011). A Longitudinal Study of the Determinants and Outcomes of Career Change.
Journal of vocational Behavior, 78(1): 80-91.

Khapova, S. N., Arthur, M. B., Wilderom, C. P., & Svensson, J. S. (2007). Professional Identity As the Key to Career Change Intention.
Career Development International,12(7):584-595.

Maitlis, S. & Sonenshein, S. (2010). Sensemaking in Crisis and Change: Inspiration and Insights from Weick (1988).
Journal of management studies, 47(3): 551-580.

McGinley, S., O’Neill, J., Damaske, S., & Mattila, A. S. (2014).
A Grounded Theory Approach to Developing a Career Change Model in Hospitality. International Journal of Hospitality Management, 38: 89-98.

Nanayakkara, M. & Dayarathna, N. (2016). Application of Herzberg’s Two Factor Theory of Motivation to Identify Turnover Intention of the Non-Executive Level Employees in Selected Super Markets in Colombo, Sri Lanka.
Journal of Human Resource Management,4(01):27-39.


Prasad Kotni, V. & Karumuri, V. (2018). Application of Herzberg Two-Factor Theory Model for Motivating Retail Salesforce.
IUP Journal of Organizational Behavior, 17(1).

Rhodes, S. R. & Doering, M. (1983). An Integrated Model of Career Change. Academy of Management Review, 8(4): 631-639.

Riley, S. (2005). Herzberg's Two-Factor Theory of Motivation Applied to The Motivational Techniques Within Financial Institutions,
Eastern Michigan University,Michigan

Sanjeev, M. & Surya, A. (2016). Two factor theory of motivation and satisfaction: An empirical verification.
Annals of Data Science, 3(2): 155-173.

Shropshire, J. & Kadlec, C. (2012). Where are You Going? A Comparative Analysis of Job and Career Change Intentions among USA It Workers. Journal of Internet Banking and Commerce, 17(2): 1-20.

Soliman, H. M. (1970). Motivation-Hygiene Theory of Job Attitudes: An Empirical Investigation and an Attempt to Reconcile both the One-and the Two-Factor Theories of Job Attitudes.
Journal of Applied Psychology, 54(5): 452-461.

Stello, C. M. (2011). Herzberg’s Two-Factor Theory of Job Satisfaction: An Integrative Literature Review.
Journal of Education and Human Development, 1-32.

Trevor, C. O. (2001). Interactions among Actual Ease-of-Movement Determinants and Job Satisfaction in the Prediction of Voluntary Turnover. Academy of management journal, 44(4): 621-638.

Troesch, L. M. & Bauer, C. E. (2017). Second Career Teachers: Job Satisfaction, Job Stress, and the Role of Self-Efficacy.
Teaching and Teacher Education, 67: 389-398.

Warshawsky, N. E., & Havens, D. S. (2014). Nurse manager job satisfaction and intent to leave. Nursing economic, 32(1), 32.

Weick, K. E. (1995) Sensemaking in organizations(Vol.3). (Sage).

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Asia‐Pacific Journal of Teacher Education, 37(1): 95-108.

Yin, J.-C. T. & Yang, K.-P. A. 2002. Nursing Turnover in Taiwan: A Meta-Analysis of Related Factors.
International journal of nursing studies, 39(6): 573-581.
中文部分
蕭瑞麟。 (2020) 。 不用數字的研究: 質性研究的思辯脈絡。五南圖書出版股份有限公司。
葉卉軒(2023,3 月 1 日)。九年級生心目中的夢幻企業 台積電、國泰金、長榮稱霸。經濟日報。https://money.udn.com/money/story/5612/7000688



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