近年來探討職場通訊壓力的文獻興起，過往文獻指出職場通訊壓力對員工的身心理狀態有不良影響，會使得員工的身心健康受損及恢復力下降，惟，較少研究曾探討職場通訊壓力對員工心理上的威脅會為組織帶來的傷害。因此，本篇研究的目的有三，一、探討員工的職場通訊壓力對反生產力行為之間的關係，二、進一步驗證工作焦慮感的中介效果，三、探討員工的角色拓展自我效能與情緒調節是否會增強或減弱職場通訊壓力對於工作焦慮感與後續反生產力行為之影響。本研究採一階段問卷調查，研究對象為目前在職員工，共計回收有效問卷共220份，研究結果發現：
一、 職場通訊壓力與針對他人的反生產力行為有正向關係。
二、 職場通訊壓力與工作焦慮感有正向關係。
三、 工作焦慮感會中介職場通訊壓力與針對他人的反生產力行為之間的關係。
四、 工作焦慮感會中介職場通訊壓力與針對組織的反生產力行為之間的關係。

In recent years, there has been many studies on workplace telepressure, and some pointed out that workplace telepressure has a negative impact on employees’ physical and mental health, and reduces their resilience. However, few studies pointed out the impact of workplace telepressure on employees’ psychological state could pose threat to the organization. Three purposes are listed below. First, explore the relationship between employees' workplace telepressure and counterproductive work behaviors. Second, test the mediating effect of work anxiety between workplace telepressure and counterproductive work behaviors. Three, explore whether role breadth self-efficacy and emotion regulation will strengthen or weaken the impacts of workplace telepressure on job anxiety and counterproductive work behaviors. The study adopts a one-stage questionnaire survey. A survey is conducted among a sample of 220 employees in Taiwan. The results show that：
1. Interpersonally directed counterproductive work behaviors are positively related to workplace telepressure.
2. Workplace telepressure is positively related to job anxiety.
3. The relationship between workplace telepressure and interpersonally directed counterproductive work behaviors is mediated by job anxiety.
4. The relationship between workplace telepressure and organizationally directed counterproductive work behaviors is mediated by job anxiety.

目錄
論文審定書 i
誌謝 ii
摘要 iii
Abstract iv
目錄 v
圖次 vii
表次 viii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 4
第二章 文獻探討 5
第一節 職場通訊壓力 5
第二節 職場通訊壓力與反生產力行為 7
第三節 職場通訊壓力與工作焦慮感 9
第四節 工作焦慮感與反生產力行為 10
第五節 工作焦慮感之中介效果 12
第六節 角色拓展自我效能 13
第七節 角色拓展自我效能的調節效果 15
第八節 情緒調節 16
第九節 情緒調節的調節效果 18
第三章 研究方法 20
第一節 研究架構與假設 20
第二節 研究對象與抽樣方式 21
第三節 測量工具 22
第四節 資料分析方法 23
第四章 研究結果 26
第一節 敘述性統計 26
第二節 相關分析 28
第三節 驗證性因素分析 30
第四節 假設驗證 32
第五章 結論與建議 38
第一節 研究結果討論 38
第二節 管理意涵 41
第三節 研究限制與未來研究建議 44
參考文獻 46
一、 中文部份 46
二、 英文部份 46

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