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博碩士論文 etd-0502123-125745 詳細資訊
Title page for etd-0502123-125745
論文名稱
Title
探討人工智慧面試軟體之績效預測有效性與人類評估者決策因素
Exploring the Validity of Performance Prediction of AI-powered Interview Tool and Decision Making Factors of Human Raters
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
119
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2023-05-24
繳交日期
Date of Submission
2023-06-02
關鍵字
Keywords
人工智慧、績效預測、決策過程、獨特感、科技接受度、信任
Artificial Intelligence, Performance Prediction, Decision Making, Sense of Uniqueness, Technology Acceptance, Trust
統計
Statistics
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中文摘要
這項研究測試了人工智慧(AI)的收斂效度和預測效度,特別是一種透過視訊面試解釋大五人格特質的AI招募工具,以及在面試環境下影響AI使用者決策過程的因素。透過比較AI解釋的大五人格特質與面試者自我評分之間的差異,來檢驗AI招募工具的收斂效度,接著進一步與不同績效測量進行測試,包括(1)實際工作表現和(2)創意任務表現。隨後,本研究測試了人類評估者的三個個體特徵對參考AI時決策過程的影響,包括(1)信任、(2)科技接受度和(3)獨特感。為了檢驗上述關係,透過準實驗法進行研究。實驗一設置在一個模擬實習計畫面試中,有43名學生面試者和45名外部人類評估者。與此同時,實驗二是在一家資訊科技公司進行,有67名面試者和5名內部人類評估者。研究結果顯示了三個有趣的結果。首先,AI在解釋外在人格特質(如盡責性、外向性和親和性)時具有顯著的收斂效度,但只有部份的人格特質對工作與創意績效具有顯著的預測作用。其次,在AI招募工具的協助下,人類評估者對創意績效的預測能力較低。第三,具有較高技術能力的人類評估者在參考人工智慧時,對學生的創意任務表現會有過高的評估。整體而言,這次研究的結果為改進AI招募工具以及在人才招募環境中最大化人工智慧與人類協作效果的關鍵措施提供了見解。
Abstract
This study tests the convergent and prediction validity of artificial intelligence (AI), specifically an AI interview tool that interprets big five personalities through videos, and factors affecting the decision making process of AI users under an interview setting. The convergent validity of the AI interview tool is examined by comparing the interpreted big five personality of AI to the self-rated scores of interviewees, then further tested against different performance measurements, including (1) supervisor-rated job performance and (2) an objective creative task performance rated by independent raters. Afterwards, three individual characteristics of human raters, including (1) trust, (2) technology acceptance and (3) sense of uniqueness, are tested on its influence on the decision making process when referencing an AI. A quasi-experimental research is applied in two experiments to examine the above relations. The first experiment is set in a mock internship programme interview with 43 student interviewees and 45 external human raters. Meanwhile, the second experiment is conducted in a local information technology firm with 67 interviewees and 5 internal human raters. Research results show three noteworthy findings. First, AI has significant convergent validity in interpreting outer personality traits such as extraversion, agreeableness and conscientiousness in a self-rated personality context, yet only selected traits such as extraversion and agreeableness have a significant prediction on performance. Second, human raters have low performance predictability with the assistance of AI interview tools. Third, human raters with greater technical competency will overestimate the creative task performance of students when referencing an AI. Collectively, these results offer insights in improving AI interview tools and essential measures to maximise human-AI collaboration effectiveness in an employee selection context.
目次 Table of Contents
論 文 審 定 書 i
ACKNOWLEDGEMENT ii
摘 要 iii
ABSTRACT iv
1 Introduction 1
2 Literature Review 5
2.1 AI Research Development 5
2.1.1 AI Predictability 5
2.1.2 AI Decision Making 7
2.2 Performance Research Development 8
2.2.1 Job Performance 9
2.2.1.1 Personality and Job Performance 10
2.2.2 Creative Performance 14
2.2.2.1 Personality and Creative Performance 15
2.3 Research Hypothesis Development 18
2.3.1 Convergent Validity of AI Personality Interpretation 18
2.3.2 Prediction Validity of Job Performance and Creative Performance 19
2.3.3 AI interview Tool as Decision Making Aid 20
2.3.4 Trust as Influencer of Adopting AI Decision Making 21
2.3.5 Technology Acceptance as Influencer of Adopting AI Decision Making 21
2.3.6 Sense of Uniqueness as Influencer of Adopting AI Decision Making 22
3 Study One 23
4 Study One - Research Method 24
4.1 Participants 24
4.1.1 Interviewee 24
4.1.2 Human Rater 24
4.2 Procedure 25
4.2.1 Experiment Design 25
4.2.2 AI Apparatus 26
4.2.3 Video Interview 27
4.2.4 Creative Task 29
4.3 Measures 29
4.3.1 Personality Validation 29
4.3.2 Creative Task 33
4.3.3 Creative Performance 34
4.3.4 Trust 36
4.3.5 Technology Acceptance 38
4.3.6 Sense of Uniqueness 39
4.4 Control Variables 40
4.5 Common Method Variance 41
4.6 Data Analysis 41
5 Study One - Results 42
5.1 Confirmatory Factor Analysis 42
5.2 Descriptive And Correlation Analysis 43
5.3 Hypothesis Testing 47
5.3.1 Testing of Hypothesis 1a to 1e 47
5.3.2 Testing of Hypothesis 2a to 2b 47
5.3.3 Testing of Hypothesis 3 48
5.3.4 Testing of Hypothesis 4a to 4c 49
6 Study Two 52
7 Study Two - Research Method 53
7.1. Participants 53
7.1.1 Interviewee 53
7.1.2 Human Rater 53
7.2 Procedure 54
7.2.1 Experiment Design 54
7.2.2 AI Apparatus 55
7.2.3 Video Interview 55
7.3 Measures 57
7.3.1 Job Performance Prediction 57
7.3.2 Actual Job Performance 58
7.3.3 Possibility of Hiring 58
7.3.4 Familiarity 59
7.4 Control Variables 59
7.5 Data Analysis 59
8 Study Two - Results 59
8.1 Descriptive And Correlation Analysis 59
8.2 Hypothesis Testing 62
8.3 Supplementary Analysis 62
9 Discussion 65
9.1 Theoretical Implications 65
9.2 Practical Implications 68
9.3 Study Limitations 70
9.4 Future Research Directions 71
10 Conclusions 72
Reference 73
Appendix 90
Appendix 1 Job Performance Prediction Questionnaire for Human Raters 90
Appendix 2 Actual Job Performance Rating Questionnaire for Direct Managers 92
Appendix 3 Expert Rating Questionnaire on Creative Performance Measurement 93
Appendix 4 Individual Characteristics and Pairing Questionnaire for Human Raters 97
Appendix 5 Creative Task Performance Rating Questionnaire for Human Raters 102
Appendix 6 Creative Task Test Platform for Students 104
Appendix 7 IPIP-50 Scale Embedded in Creative Task Test Platform for Students 105
Appendix 8 Chinese Version of Interview Questions used by Collaborated Firm 107
Appendix 9 Chinese Version of Interview Questions used in Mock Interview 108
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