隨著科技的發展，虛擬團隊能夠跨越地域和文化界限，讓來自不同地區和文化背景的成員能夠合作。而傳統虛擬團隊在協作過程中可能面臨社會性懈怠問題，因成員通常分散在不同地理位置，無法面對面進行交流和互動，進而影響團隊合作和成員間的關係。元宇宙虛擬團隊因其獨特的虛擬環境特性，再加上技術發展和虛擬實境技術的進步使得在虛擬世界中的協作更加真實、流暢和具有互動性，成為解決傳統虛擬團隊社會性懈怠的趨勢。本研究以刺激-有機體-反應模型整合心流與社會資本理論探討虛擬團隊社會性懈怠的影響，我們認為元宇宙的虛擬環境促成心流體驗，進而影響虛擬團隊社會資本的建立，並藉此降低團隊的社會性懈怠。而本研究請受測者配戴頭戴式裝置組成元宇宙虛擬團隊進行實驗，結束後再完成問卷填寫。研究結果顯示，元宇宙的虛擬環境促成心流前置因素，藉由心流體驗，加強了團隊社會資本的建立，而關係性社會資本能負向顯著抑制團隊成員社會性懈怠的行為。

Traditional virtual teams have faced challenges in social loafing during the collaboration process due to the geographical dispersion of team members and the lack of face-to-face communication and interaction. However, the emergence of metaverse virtual teams, with their unique virtual environment and interactive features, along with the advancements in virtual reality technology, have facilitated more realistic, seamless, and interactive collaboration in virtual worlds, becoming a trend to address social loafing in traditional virtual teams. This study integrates the flow theory and social capital theory using the stimulus-organism-response model to investigate the impact of social loafing in virtual teams. We propose that the virtual environment of the metaverse promotes flow experiences, which in turn influence the establishment of social capital in virtual teams, ultimately reducing social loafing. In this study, participants were equipped with VR head-mounted displays to form metaverse virtual teams for the experiment and then completed questionnaires after the experiment. The results showed that the virtual environment of the metaverse facilitated the antecedents of flow, and through flow experiences, enhanced the establishment of social capital, with only relational social capital significantly and negatively affecting social loafing.

論文審定書i
誌謝ii
摘要iii
Abstractiv
圖次vii
表次viii
第一章緒論1
第一節研究背景1
第二節研究動機2
第三節研究目的及問題3
第二章文獻探討4
第一節元宇宙虛擬團隊4
第二節刺激-有機體-反應模型5
第三節心流理論5
第四節社會資本理論7
第五節社會性懈怠11
第三章研究方法12
第一節研究模型12
第二節假說發展13
第三節操作型定義17
第四節研究設計19
第四章資料分析27
第一節敘述性統計分析27
第二節衡量模型29
第三節結構模型及假說驗證38
第五章討論與建議41
第一節研究結果與建議41
第二節研究貢獻43
第三節研究限制與未來研究方向45
參考文獻46
附錄–本研究正式問卷54
附錄–實驗說明書62
附錄–研究參與者同意書63

中文文獻
徐佳璋（2004）。組織公民行為、社會資本與團隊績效關係之研究。國立臺灣科技大學企業管理系碩士論文，台北市。
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