本研究以建築業弱電監控工程公司內維修、工務及業務三個部門之間的相互關聯性研究，探討業務人員是否可同時兼任維修或工務的工作以提高業績，透過外部建設公司的專家訪談結果得知，如果同時兼任，這三個角色可能會影響工作效率及工程品質，本研究報告結果實證建議個案公司將業務、維修及工務這三個角色分工合作，不要混淆。同時因應數位化時代早已來臨，網路型IP化智慧建築的相關設備已經成為目前新建案大樓不可缺少的趨勢，維修與工務人員手上都背負相當大的工作量，想要撥出時間來學習已是非常不容易，目前個案公司所採用的是「做中學」及「師徒制」的方式，每一種系統總有一部分同事學得相當快，那就由他們來當種子教師，讓種子教師每一次的出工身旁總帶著幾位助手，分擔工作也從中學習。而透過內部同事的實務工作訪談結果也可得知，維修與工務人員其實多數的人是願意分享自身的工地經驗與工地機電人員打好交道，自然而然很容易就成為好朋友，「多點付出」對人際關係的培養及建立都是促成工作順利的一環。

This study investigates the interrelationship between the maintenance, engineering, and sales departments within a construction company specializing in weak current monitoring projects,The study aims to explore the possibility of sales personnel concurrently taking on maintenance or engineering roles to enhance performance and improve business outcomes,The findings from expert interviews with external construction companies revealed that If the roles were to be combined or simultaneously held Combining these three roles may potentially affect work efficiency and engineering quality Based on the empirical results of this research report, it is strongly recommended that the case company divides the roles of sales, maintenance, and engineering and promotes collaborative work among them Please do not confuse Furthermore, it is essential to adapt to the digital era that has long arrived, The related equipment for network-based IP-enabled smart buildings has become an indispensable trend in current new construction projects Both maintenance and engineering personnel carry a significant workload Finding time for learning can be quite challenging, given the existing workload of both maintenance and engineering personnel, The case company currently adopts a "learning by doing" and apprenticeship-based approach Each time the seed teacher goes to work, they are accompanied by several assistants Learning also takes place through job sharing and task delegation. "Putting in extra effort" is an integral part of cultivating and building interpersonal relationships, which contributes to the smooth functioning of work.

論文審定書…………………………………………………………………………i
誌謝…………………………………………………………………………………ii
摘要…………………………………………………………………………………iii
Abstract ………..………………………………………………………………..…iv
目錄…………………………………………………………………………………v
圖次…………………………………………………………………………………vi
表次…………………………………………………………………………………vii
第一章 緒論………………………………………………………………………01
第一節 研究背景與動機……………………………………………………01
第二節 研究目的……………………………………………………………02
第三節 研究流程……………………………………………………………04
第二章 個案公司介紹與產業現況 ………….………………………………….05
第一節 整體產業趨勢 ……..………………………………………………05
第二節 主要設備發展趨勢..………………………………..………………07
第三節 其他設備發展趨勢..………………………………………..………10
第三章 研究設計…………………………………………………………………13
第一節 研究結構……………………………………………………………13
第二節 研究模式……………………………………………………………14
第三節 研究方法……………………………………………………………16
第四章 研究結果…………………………………………………………………19
第一節 個案公司SWOT分析.....……………..……………………………19
第二節 工地服務進度與施工延誤問題……………………………………22
第三節 個案公司PZB服務品質模式分析…………………………………25
第四節 研究子目的分析……………………………………………………26
第五章 結論與建議………………………………………………………………31
第一節 結論…………………………………………………………………31
第二節 建議…………………………………………………………………32
第三節 管理意涵……………………………………………………………33
參考文獻 ..…………………………………………………………………………34
附錄 訪談(調查)問卷 ………………………….………………………….………35

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高雄市不動產開發商業同業公會(原高雄市區)及大高雄不動產開發商業同業公會(原高雄縣區)所登記案開工數量資料、銷售金額統計資料
高雄市政府工務局建管處建築管理機關核發建築物新建、增建、改建或修建之總件數