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博碩士論文 etd-0601121-135439 詳細資訊
Title page for etd-0601121-135439
論文名稱
Title
同事關係如何影響工作績效與留職意願之研究:以台灣傳統製造業為例
How Coworker Relationships Impact Job Performance and Relate to Intention to Stay: A Case Study in Taiwan
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
82
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2021-01-21
繳交日期
Date of Submission
2021-07-01
關鍵字
Keywords
同事關係、工作績效、留職意願、傳統產業、職場友誼
coworker relationship, job performance, intention to stay, traditional industry, workplace relationship
統計
Statistics
本論文已被瀏覽 269 次,被下載 163
The thesis/dissertation has been browsed 269 times, has been downloaded 163 times.
中文摘要
此論文主要使用質性研究,探討台灣傳統製造業中的員工,如何產生員工關係以及如何影響工作績效與留職意願。此研究一共蒐集傳統產業Z公司中的10位員工擔任受訪者,受訪者皆滿足研究條件 (1) 為台灣傳統製造業的員工, (2) 皆在Z公司就職, (3) 皆有員工關係之經驗。為了避免蒐集的受訪者資料過於相似,在可接受的範圍內收集最大差異化,因此受訪者受訪者遍布於不同部門、級別、年紀、年資與性別,受訪者涵蓋六個不同部門與六個不同職位。
在研究過程中挑選適合的受訪人與產業,探討員工與員工之間的關係如何在工作中影響到工作表現與留職意願,並且將員同事關係分為四種類型(熱情型、爛好人型、雙面人型、漠不關心型),接著分析四種不同種類的員工會有什麼行為與想法,分析對公司有什麼程度上的危害與建議。公司若有相關問題可以作為參考,更是藉由本研究提高對同事關係的警覺,分析底下員工為哪類型的員工與是否有受到同事關係影響中得知離職原因,公司才更能對症下藥,知道如何留住人才,降低成本。
Abstract
The qualitative study mainly explored the employees who were influenced by coworker relationships, how they build the relationships with coworkers in the workplace and related to job performance and intention to stay in Taiwan traditional industry. The information was collected and interviewed from 10 participants of the traditional machinery company which was called Z company in the study. The in-depth interviews were used and conducted in the study. All of the interviewees all qualified for the research sample selection procedure which were (1) all working in Taiwan traditional industry, (2) working in the same company (Z company), (3) all having the coworker relationships experiences. In order to prevent collecting similar information from the participants, the participants were from various departments and different positions.
The research procedure of Foster was proposed in the study to select the suitable participants and industries. To explore the relationships in coworkers and colleagues, 4 types of coworker relationships were categorized in the study, such as enthusiasm type, the helper type, hypocrite type and ignorance type. Different types of coworker relationships were analyzed for their distinct behaviors and thinking to the organization. Organizations in traditional industries can take the study as the reference to understand and evaluate when they need the suggestions or improvements to maintain competent employees, reduce the cost and more.
目次 Table of Contents
論文審定書 i
中文摘要 ii
ABSTRACT iii
CONTENTS iv
LISTS OF FIGURES v
LISTS OF TABLES v
CHAPTER 1 INTRODUCTION 1
CHAPTER 2 LITERATURE REVIEW 3
COWORKER RELATIONSHIP 3
JOB PERFORMANCE 7
INTENTION TO STAY 10
SUMMARY 14
CHAPTER 3 RESEARCH METHODOLOGY 16
RESEARCH APPROACH 16
DATA COLLECTION AND ANALYSIS METHOD 18
INTERVIEW QUESTIONS 19
FRAMEWORK 22
CHAPTER 4 RESULT AND DISCUSSION 24
COMPANY’S BACKGROUND 24
COMPANY’S TRANSFORMATION AND CURRENT PROBLEMS 24
CURRENT SITUATION 25
INTERVIEWEES' INFORMATION 26
THE PROCESS FRAMEWORK 28
RESEARCH QUESTIONS 32
CHAPTER 5 CONCLUSION 37
FINDINGS 37
LIMITATION 40
PRACTICAL CONTRIBUTION 41
REFERENCES 42
APPENDIX 48
APPENDIX 1. INFORMED CONSENT FORM 48
APPENDIX 2. TRANSCRIPT 49

LISTS OF FIGURES
Figure 2-1 Four types of employees 6
Figure 2-2 Conceptual framework  13
Figure 2-3 Conceptual framework  14
Figure 3-1 the framework of the study  23
Figure 4-1 Framework of findings  28
Figure 5-1 Four types of coworker relationships of Z company  39

LISTS OF TABLES
Table 4-1 participant’s background information  27
Table 4-2 categorized participant’s background information  31
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