台灣中小企業因少子化及高齡化社會的來臨，面臨勞動力人口急劇下滑，青壯年勞動人口補充困難等問題，如何以數位工具輔助產業因勞動力不足所帶來的壓力，並輔助資深員工維持生產力，是近幾年台灣產官學界迫切面對的問題，也因此對數位轉型的推動不遺餘力。
本研究就數位轉型之驅動因子、關鍵因素及成效評量三個面向，對四家標竿企業以深度訪談法深入訪問，並就四家公司在三個面向各細項中的異同，綜合分析，歸納出一般結論。
透過上述受訪公司訪談資料歸納分析，本研究提供正從事或準備從事數位轉型的中小型製造業實務上的建議為，針對特定範圍或流程導入數位轉型以及清楚盤點內部資源來制定數位轉型方案，最重要的是企業主的決心。

Taiwan's small and medium-sized Enterprises (SMEs) are facing the challenges of a declining workforce due to low birth rates and an aging society. The difficulty in replenishing the working-age population and the pressure caused by labor shortages have become urgent issues for Taiwan's industry, government, and academic community in recent years. Consequently, they have made great efforts to promote digital transformation to alleviate these problems and support senior employees in maintaining productivity.
This study focuses on three aspects of digital transformation: the driving factors, key elements, and performance evaluation. In-depth interviews were conducted with four benchmark companies to explore the similarities and differences in these three aspects. By analyzing and synthesizing the data, general conclusions were drawn.
Based on the analysis of the interview data from the aforementioned companies, this study provides practical recommendations for small and medium-sized manufacturing Enterprises that are currently or planning to engage in digital transformation. These recommendations include the implementation of digital transformation in specific areas or processes and a clear inventory of internal resources to formulate a digital transformation strategy. Most importantly, the determination of business owners plays a crucial role in the success of the transformation.

論文審定書 i
誌謝 ii
摘要 iii
Abstract iv
目錄 v
圖目錄 vi
表目錄 vii
第一章 研究緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究流程 4
第二章 文獻探討 5
第一節 數位轉型 5
第二節 數位轉型驅動因子 7
第三節 數位轉型關鍵因素 10
第四節 數位轉型成效衡量 13
第五節 數位轉型三面向因素彙整 15
第三章 研究設計 16
第一節 研究架構 16
第二節 研究方法 17
第三節 研究對象 18
第四節 訪談大綱 19
第四章 個案公司分析 22
第一節 A公司 22
第二節 B公司 27
第三節 C公司 33
第四節 D公司 38
第五節 跨個案綜合分析 43
第五章 結論與建議 49
第一節 結論 49
第二節 建議 51
第三節 研究限制與未來研究方向 52
參考文獻 53
附錄 訪談逐字稿 57

一、 中文文獻
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二、 英文文獻
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三、 網路資料
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Collins Dictionary. Retrieved from: https://www.collinsdictionary.com/dictionary/english/digitalize
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