Responsive image
博碩士論文 etd-0612123-150144 詳細資訊
Title page for etd-0612123-150144
論文名稱
Title
工作過荷對安全績效之影響: 檢視自我損耗的中介效果
The Effects of Work Overload on Safety Performance: The Mediating Role of Ego Depletion
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
48
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2023-06-07
繳交日期
Date of Submission
2023-07-12
關鍵字
Keywords
工作過荷、自我損耗、安全遵守行為、安全參與行為、安全績效
work overload, ego depletion, safety compliance, safety participation, safety performance
統計
Statistics
本論文已被瀏覽 115 次,被下載 1
The thesis/dissertation has been browsed 115 times, has been downloaded 1 times.
中文摘要
隨著產業結構的變化,工作者經常面臨工作過荷與心理壓力過重等威脅,長期的工作壓力及疲勞累積,在在影響著工作者的安全與健康。以往研究指出,人員的安全行為與其心理因素之間有著非常緊密的關係,但少有研究探討工作壓力源轉化成組織安全結果之心理歷程。因此,本研究運用自我損耗理論,探討工作過荷如何透過心理內在資源影響安全行為的展現,並檢視自我損耗能否中介前述之關係。本研究是以現場工作者作為研究之對象,共回收522筆有效問卷。研究結果顯示,工作過荷能直接預測安全遵守行為卻無法同樣地預測安全參與行為。然而,透過自我損耗,工作過荷卻能間接地對工作者之安全行為構成影響。
Abstract
With the changes in the industrial structure, workers often face threats such as work-overload and excessive psychological pressure. Long-term work pressure and fatigue accumulation are affecting the safety and health of workers. Previous studies have pointed out that there is a very close relationship between personnel's safety behavior and its psychological factors, but few studies have explored the psychological process of transforming work stressors into organizational safety outcomes. Therefore, this study uses the ego depletion theory to explore how work overload affects the display of safe behavior through psychological internal resources, and examines whether ego depletion can mediate the aforementioned relationship. In this study, field workers were used as the research object, and a total of 522 valid questionnaires were collected. The results of the study show that work-overload can directly predict safety compliance behavior but cannot predict safety participation behavior very well. However, through ego depletion, work-overload can indirectly affect workers' safety behaviors.
目次 Table of Contents
論文審定書 ⅰ
誌謝 ⅱ
摘要 ⅲ
Abstract ⅳ
目錄 ⅴ
圖次 ⅶ
表次 ⅷ
第壹章 緒論 1
第貳章 文獻探討 5
第一節、工作過荷 5
第二節、自我損耗理論 6
第三節、安全績效 7
第四節、工作過荷與安全績效之關係 8
第五節、工作過荷與自我損耗之關係 9
第六節、自我損耗與安全績效之關係 10
第七節、自我損耗的中介作用 12
第參章 研究方法 15
第一節、研究架構與假設 15
第二節、研究對象與程序 17
第三節、研究工具 18
第四節、資料分析方法 19
第肆章 研究結果 20
第一節、描述性統計 20
第二節、相關分析 21
第三節、測量模型分析 21
第四節、迴歸分析 23
第伍章 結論 25
第一節、統計分析結果 25
第二節、理論意涵 25
第三節、實務管理意涵 28
第四節、研究限制 30
第五節、未來研究建議 30
參考文獻 32
參考文獻 References
Aaronson, L. S., Teel, C. S., Cassmeyer, V., Neuberger, G. B., Pallikkathayil, L., Pierce, J., Press, A. N., Williams, P. D.& Wingate, A. (1999). Defining and measuring fatigue. Journal of nursing scholarship, 31(1), 45-50. https://doi.org/10.1111/j.1547-5069.1999.tb00420.x
Abdullah, M. I., Sarfraz, M., Arif, A., & Azam, A. (2018). An extension of the theory of planned behavior towards brand equity and premium price. Polish Journal of Management Studies, 18(1), 20-32. https://doi.org/10.17512/pjms.2018.18.1.02
Ahuja, M. K., Chudoba, K. M., Kacmar, C. J., McKnight, D. H., & George, J. F. (2007). IT road warriors: Balancing work-family conflict, job autonomy, and work overload to mitigate turnover intentions. Mis Quarterly, 31(1), 1-17. https://doi.org/10.2307/25148778
Avery, D. R., Tonidandel, S., Volpone, S. D., & Raghuram, A. (2010). Overworked in America? How work hours, immigrant status, and interpersonal justice affect perceived work overload. Journal of Managerial Psychology, 25(2), 133-147.https://doi.org/10.1108/02683941011019348
Bakker, A. B., & Demerouti, E. (2007). The job demands‐resources model: State of the art. Journal of Managerial Psychology , 22(3), 309-328. https://doi.org/10.1108/02683940710733115
Barling, Julian; Kelloway, E. Kevin; Iverson, Roderick D. (2003). High-quality work, job satisfaction, and occupational injuries. Journal of Applied Psychology, 88(2), 276–283.https://doi.org/10.1037/0021-9010.88.2.276
Baumeister, R. F., & Heatherton, T. F. (1996). Self-regulation failure: An overview. Psychological Inquiry, 7(1), 1-15. https://doi.org/10.1207/s15327965pli0701_1
Baumeister, R. F., Bratslavsky, E., Muraven, M., Tice, D. M. (1998). Ego depletion: Is the active self a limited resource? Journal of Personality and Social Psychology , 74(5), 1252 – 1265. https://doi.org/10.1037/0022-3514.74.5.1252
Baumeister, R. F., Vohs, K. D., & Tice, D. M. (2007). The strength model of self-control. Current Directions in Psychological Science, 16(6), 351-355. https://doi.org/10.1111/j.1467-8721.2007.00534.x
Beehr, T. A., Jex, S. M., Stacy, B. A., & Murray, M. A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 21(4), 391-405. https://doi.org/10.1002/(SICI)1099-1379(200006)21:4<391::AID-JOB15>3.0.CO;2-9
Bordia, P., Restubog, S. L. D., & Tang, R. L. (2008). When employees strike back: Investigating mediating mechanisms between psychological contract breach and workplace deviance. Journal of Applied Psychology, 93(5), 1104-1107. https://doi.org/10.1037/0021-9010.93.5.1104
Bowling, N. A., & Kirkendall, C. (2012). Workload: A review of causes, consequences, and potential interventions. Contemporary Occupational Health Psychology: Global Perspectives on Research and Practice, Volume 2, 2, 221-238. https://doi.org/10.1002/9781119942849.ch13
Brunsson, N., & Jacobsson, B. (2000). A world of standards. Oxford University Press. https://doi.org/10.1093/acprof:oso/9780199256952.002.0003
Büssing, A., & Glaser, J. (2000). Four-stage process model of the core factors of burnout: The role of work stressors and work-related resources. Work & Stress, 14(4), 329-346. https://doi.org/10.1080/02678370110041884
Caldwell, J., & Caldwell, J.L. (2016). Fatigue in aviation: A guide to staying awake at the stick (2nd ed.). Routledge. https://doi.org/10.4324/9781315582030
Capraro, V., & Cococcioni, G. (2016). Rethinking spontaneous giving: Extreme time pressure and ego-depletion favor self-regarding reactions. Scientific Reports, 6(1), 1-10. https://doi.org/10.1038/srep27219
Christian, M. S., Bradley, J. C., Wallace, J. C., & Burke, M. J. (2009). Workplace safety: A meta-analysis of the roles of person and situation factors. Journal of Applied Psychology, 94(5), 1103–1127. https://doi.org/10.1037/a0016172
Cooper, M. D., & Phillips, R. A. (2004). Exploratory analysis of the safety climate and safety behavior relationship. Journal of Safety Research, 35(5), 497-512. https://doi.org/10.1016/j.jsr.2004.08.004
Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. Journal of Applied Psychology, 95(5), 834-848. https://doi.org/10.1037/a0019364
Demerouti, E., Shimazu, A., Bakker, A. B., Shimada, K., & Kawakami, N. (2013). Work-self balance: A longitudinal study on the effects of job demands and resources on personal functioning in Japanese working parents. Work & Stress, 27(3), 223-243. https://doi.org/10.1080/02678373.2013.812353
Englert, C. (2016). The strength model of self-control in sport and exercise psychology. Frontiers in Psychology, 7(1), Article 314. https://doi.org/10.3389/fpsyg.2016.00314
Enzmann, D., Schaufeli, W. B., Janssen, P., & Rozeman, A. (1998). Dimensionality and validity of the Burnout Measure. Journal of Occupational and Organizational Psychology, 71(4), 331-351. https://doi.org/10.1111/j.2044-8325.1998.tb00680.x
Fernet, C., Austin, S., Trépanier, S. G., & Dussault, M. (2013). How do job characteristics contribute to burnout? Exploring the distinct mediating roles of perceived autonomy, competence, and relatedness. European Journal of Work and Organizational Psychology, 22(2), 123-137. https://doi.org/10.1080/1359432X.2011.632161
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382–388. https://doi.org/10.1177/002224378101800313
Fritz, C., & Sonnentag, S. (2006). Recovery, well-being, and performance-related outcomes: The role of workload and vacation experiences. Journal of Applied Psychology, 91(4), 936-945. https://doi.org/10.1037/0021-9010.91.4.936
Gailliot, M. T., & Baumeister, R. F. (2007a). Self-regulation and sexual restraint: Dispositionally and temporarily poor self-regulatory abilities contribute to failures at restraining sexual behavior. Personality and Social Psychology Bulletin, 33(2), 173-186. https://doi.org/10.1177/0146167206293472
Gailliot, M. T., & Baumeister, R. F. (2007b). The physiology of willpower: Linking blood glucose to self-control. Personality and Social Psychology Review, 11(4), 303-327. https://doi.org/10.1177/1088868307303030
García-Arroyo, J. A., & Segovia, A. O. (2019). Work overload and emotional exhaustion in university teachers: Moderating effects of coping styles. Universitas Psychologica, 18(2), 1-12. https://doi.org/10.11144/Javeriana.upsy18-2.woee
Ghosh, A. K., Bhattacherjee, A., & Chau, N. (2004). Relationships of working conditions and individual characteristics to occupational injuries: A case-control study in coal miners. Journal of Occupational Health, 46(6), 470-480. https://doi.org/10.1539/joh.46.470
Gilboa, S., Shirom, A., Fried, Y., & Cooper, C. (2008). A meta‐analysis of work demand stressors and job performance: examining main and moderating effects. Personnel Psychology, 61(2), 227-271. https://doi.org/10.1111/j.1744-6570.2008.00113.x
Gino, F., Schweitzer, M. E., Mead, N. L., & Ariely, D. (2011). Unable to resist temptation: How self-control depletion promotes unethical behavior. Organizational Behavior and Human Decision Processes, 115(2), 191-203. https://doi.org/10.1016/j.obhdp.2011.03.001
Graham, J. D., Bray, S. R., & Ginis, K. A. M. (2014). “Pay the piper”: It helps initially, but motivation takes a toll on self-control. Psychology of Sport and Exercise, 15(1), 89-96. https://doi.org/10.1016/j.psychsport.2013.09.007
Griffin, M. A., & Hu, X. (2013). How leaders differentially motivate safety compliance and safety participation: The role of monitoring, inspiring, and learning. Safety Science, 60(1), 196-202. https://doi.org/10.1016/j.ssci.2013.07.019
Griffin, M. A., & Neal, A. (2000). Perceptions of safety at work: a framework for linking safety climate to safety performance, knowledge, and motivation. Journal of Occupational Health Psychology, 5(3), 347-558. https://doi.org/10.1037/1076-8998.5.3.347
Griffin, M. A., & Neal, A. (2002). Safety climate and safety behaviour. Australian Journal of Management, 27(1), 67-75. https://doi.org/10.1177/031289620202701S08
Hagger, M. S. (2010). Self-regulation: An important construct in health psychology research and practice. Health Psychology Review, 4(2), 57-65. https://doi.org/10.1080/17437199.2010.503594
Hagger, M. S., Wood, C., Stiff, C., & Chatzisarantis, N. L. (2010). Ego depletion and the strength model of self-control: A meta-analysis. Psychological Bulletin, 136(4), 495-525. https://doi.org/10.1037/a0019486
Hakanen, J. J., Schaufeli, W. B., & Ahola, K. (2008). The job demands-resources model: A three-year cross-lagged study of burnout, depression, commitment, and work engagement. Work & Stress, 22(3), 224-241. https://doi.org/10.1080/02678370802379432
Halbesleben, J. R. (2010). The role of exhaustion and workarounds in predicting occupational injuries: A cross-lagged panel study of health care professionals. Journal of Occupational Health Psychology, 15(1), 1-16. https://doi.org/10.1037/a0017634
Halbesleben, J. R. B., & Bowler, W. M. (2007). Emotional exhaustion and job performance: The mediating role of motivation. Journal of Applied Psychology, 92(1), 93–106. https://doi.org/10.1037/0021-9010.92.1.93
Hancock, P. A., & Szalma, J. L. (Eds.). (2008). Performance under stress. Ashgate Publishing, Ltd. https://doi.org/10.1201/9781315599946
Harris, K. J., Lambert, A., & Harris, R. B. (2013). HRM effectiveness as a moderator of the relationships between abusive supervision and technology work overload and job outcomes for technology end users. Journal of Applied Social Psychology, 43(8), 1686-1695. https://doi.org/10.1111/jasp.12122
Heo, Y. S., Leem, J. H., Park, S. G., Jung, D. Y., & Kim, H. C. (2015). Job stress as a risk factor for absences among manual workers: A 12-month follow-up study. Industrial Health, 53(6), 542-552. https://doi.org/10.2486/indhealth.2015-0021
Hobfoll, S. E. (2011). Conservation of resources theory: Its implication for stress, health, and resilience. In S. Folkman (Ed.), The Oxford handbook of stress, health, and coping (pp. 127–147). Oxford University Press. https://doi.org/10.1093/oxfordhb/9780195375343.013.0007
Hobfoll, S. E., Halbesleben, J., Neveu, J. P., & Westman, M. (2018). Conservation of resources in the organizational context: The reality of resources and their consequences. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 103-128. https://doi.org/10.1146/annurev-orgpsych-032117-104640
Hofmann, D. A., & Stetzer, A. (1996). A cross‐level investigation of factors influencing unsafe behaviors and accidents. Personnel Psychology, 49(2), 307-339. https://doi.org/10.1111/j.1744-6570.1996.tb01802.x
Kim, B. J., Jung, S. Y., & Jung, J. (2022). “Does a good firm diminish the bad behavior of its employees?”: The sequential mediation effect of organizational trust and organizational commitment, and the moderation effect of work overload. International Journal of Environmental Research and Public Health, 19(11), 6666. https://doi.org/10.3390/ijerph19116666
Laurence, G. A., Fried, Y., & Raub, S. (2016). Evidence for the need to distinguish between self-initiated and organizationally imposed overload in studies of work stress. Work & Stress, 30(4), 337-355. https://doi.org/10.1080/02678373.2016.1253045
Levy, N. (2006). Addiction, autonomy and ego-depletion: A response to Bennett Foddy and Julian Savulescu. Bioethics, 20(1), 16–20. https://doi.org/10.1111/j.1467-8519.2006.00471.x
Lin, S. H. J., & Johnson, R. E. (2015). A suggestion to improve a day keeps your depletion away: Examining promotive and prohibitive voice behaviors within a regulatory focus and ego depletion framework. Journal of Applied Psychology, 100(5), 1381-1397. https://doi.org/10.1037/apl0000018
Macky, K., & Boxall, P. (2008). High-involvement work processes, work intensification and employee well-being: A study of New Zealand worker experiences. Asia Pacific Journal of Human Resources, 46(1), 38-55. https://doi.org/10.1177/1038411107086542.
Marcus, B., & Schuler, H. (2004). Antecedents of counterproductive behavior at work: A general perspective. Journal of applied psychology, 89(4), 647. https://doi.org/10.1037/0021-9010.89.4.647
Matthews, G., & Desmond, P. A. (1998). Personality and multiple dimensions of task-induced fatigue: A study of simulated driving. Personality and Individual Differences, 25(3), 443-458. https://doi.org/10.1016/S0191-8869(98)00045-2
Motowildo, S. J., Borman, W. C., & Schmit, M. J. (1997). A Theory of Individual Differences in Task and Contextual Performance. Human Performance, 10(2), 71–83. https://doi.org/10.1207/s15327043hup1002_1
Muraven, M., & Baumeister, R. F. (2000). Self-regulation and depletion of limited resources: Does self-control resemble a muscle?. Psychological Bulletin, 126(2), 247-259. https://doi.org/10.1037/0033-2909.126.2.247
Muraven, M., Tice, D. M., & Baumeister, R. F. (1998). Self-control as a limited resource: Regulatory depletion patterns. Journal of Personality and Social Psychology, 74(3), 774-789. https://doi.org/10.1037/0022-3514.74.3.774
Neal, A., & Griffin, M. A. (2006). A study of the lagged relationships among safety climate, safety motivation, safety behavior, and accidents at the individual and group levels. Journal of Applied Psychology, 91(4), 946-953. https://doi.org/10.1037/0021-9010.91.4.946
Novaes, V. P., Ferreira, M. C., & Valentini, F. (2018). Psychological flexibility as a moderator of the relationships between job demands and resources and occupational well-being. The Spanish Journal of Psychology, 21(11), 1-13. https://doi.org/10.1017/sjp.2018.14
Parker, S. K., Axtell, C. M., & Turner, N. (2001). Designing a safer workplace: importance of job autonomy, communication quality, and supportive supervisors. Journal of Occupational Health Psychology, 6(3), 211-228. https://doi.org/10.1037/1076-8998.6.3.211
Ponce-Bordón, J. C., García-Calvo, T., López-Gajardo, M. A., Díaz, J., & González-Ponce, I. (2022). How does the manipulation of time pressure during soccer tasks influence physical load and mental fatigue?. Psychology of Sport and Exercise, 63(1), 102253. https://doi.org/10.1016/j.psychsport.2022.102253
Pooja, A. A., De Clercq, D., & Belausteguigoitia, I. (2016). Job stressors and organizational citizenship behavior: The roles of organizational commitment and social interaction. Human Resource Development Quarterly, 27(3), 373-405. https://doi.org/10.1002/hrdq.21258
Quinn, R. W., Spreitzer, G. M., & Lam, C. F. (2012). Building a sustainable model of human energy in organizations: Exploring the critical role of resources. Academy of Management Annals, 6(1), 337-396. https://doi.org/10.5465/19416520.2012.676762
Schaufeli, W. B., Bakker, A. B., & Van Rhenen, W. (2009). How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 30(7), 893-917. https://doi.org/10.1002/job.595
Shantz, A., Arevshatian, L., Alfes, K., & Bailey, C. (2016). The effect of HRM attributions on emotional exhaustion and the mediating roles of job involvement and work overload. Human Resource Management Journal, 26(2), 172-191. https://doi.org/10.1111/1748-8583.12096.
Shultz, K. S., Wang, M., & Olson, D. A. (2010). Role overload and underload in relation to occupational stress and health. Stress and Health: Journal of the International Society for the Investigation of Stress, 26(2), 99-111. https://doi.org/10.1002/smi.1268
Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3(4), 356-367. https://doi.org/10.1037/1076-8998.3.4.356
Tangirala, S., & Ramanujam, R. (2008). Exploring nonlinearity in employee voice: The effects of personal control and organizational identification. Academy of Management Journal, 51(6), 1189-1203. https://doi.org/10.5465/amj.2008.35732719
Tangney, J. P., Boone, A. L., & Baumeister, R. F. (2018). High self-control predicts good adjustment, less pathology, better grades, and interpersonal success. In Self-regulation and self-control (pp. 173-212). Routledge. https://doi.org/10.1111/j.0022-3506.2004.00263.x
Tyler, J. M., & Burns, K. C. (2008). After depletion: The replenishment of the self's regulatory resources. Self and Identity, 7(3), 305-321. https://doi.org/10.1080/15298860701799997
Van den Broeck, A., De Cuyper, N., De Witte, H., & Vansteenkiste, M. (2010). Not all job demands are equal: Differentiating job hindrances and job challenges in the job demands–resources model. European Journal of Work and Organizational Psychology, 19(6), 735-759. https://doi.org/10.1080/13594320903223839
Vinodkumar, M. N., & Bhasi, M. (2010). Safety management practices and safety behaviour: Assessing the mediating role of safety knowledge and motivation. Accident Analysis & Prevention, 42(6), 2082-2093.https://doi.org/10.1016/j.aap.2010.06.021
Vohs, K. D., & Heatherton, T. F. (2000). Self-regulatory failure: A resource-depletion approach. Psychological science, 11(3), 249-254. https://doi.org/10.1111/1467-9280.00250
Wallace, H. M., & Baumeister, R. F. (2002). The effects of success versus failure feedback on further self-control. Self and Identity, 1(1), 35-41. https://doi.org/10.1080/152988602317232786
Webb, T. L., & Sheeran, P. (2003). Can implementation intentions help to overcome ego-depletion?. Journal of Experimental Social Psychology, 39(3), 279-286. https://doi.org/10.1016/S0022-1031(02)00527-9
Wheeler, S. C., Briñol, P., & Hermann, A. D. (2007). Resistance to persuasion as self-regulation: Ego-depletion and its effects on attitude change processes. Journal of Experimental Social Psychology, 43(1), 150-156. https://doi.org/10.1016/j.jesp.2006.01.001
Zohar, D., & Erev, I. (2007). On the difficulty of promoting workers' safety behaviour: Overcoming the underweighting of routine risks. International Journal of Risk Assessment and Management, 7(2), 122-136. https://doi.org/10.1504/IJRAM.2007.011726
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:校內校外完全公開 unrestricted
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available


紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code