論文使用權限 Thesis access permission:校內校外完全公開 unrestricted
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available
論文名稱 Title |
網紅代言對品牌喜愛度、購買意願影響之研究: 以社群參與度為干擾變項 The Effect of Influencer Endorsement on Purchase Intention: Mediating Role of Brand Likeability and Moderating Effect of Social Media Engagement |
||
系所名稱 Department |
|||
畢業學年期 Year, semester |
語文別 Language |
||
學位類別 Degree |
頁數 Number of pages |
58 |
|
研究生 Author |
|||
指導教授 Advisor |
|||
召集委員 Convenor |
|||
口試委員 Advisory Committee |
|||
口試日期 Date of Exam |
2023-06-21 |
繳交日期 Date of Submission |
2023-07-12 |
關鍵字 Keywords |
網紅代言、特質、社群媒體參與度、品牌喜愛度、購買意願 Influencer Endorsement, Characteristic, Social Media Engagement, Brand Likeability, Purchase Intention |
||
統計 Statistics |
本論文已被瀏覽 472 次,被下載 31 次 The thesis/dissertation has been browsed 472 times, has been downloaded 31 times. |
中文摘要 |
在科技不斷進步的時代下,衍生出來的許多社群媒體網站,如Instagram、Facebook,不但改變了過往人們互動的模式,新型態的名人—網紅隨之出現,而媒體或品牌的行銷方式也隨之變化,選擇透過網紅的聲量優勢,來提升知名度及增加銷售量。 本研究主要探討網紅代言的有效性,並針對網紅代言下的可信度、專業度、吸引力、熟悉度、相似性等五構面進行著手,試圖深入了解影響消費者的關鍵因素,同時探討品牌喜愛度在網紅代言與購買意願之間的中介效果,以及社群媒體參與度差異在網紅代言對品牌喜愛度的調節效果。 研究問卷採實際案例進行調查,樣本數共278份,而有效樣本為218份,研究統計方法包含信效度分析與相關性分析。 研究結果顯示如下:(1)網紅代言與購買意願有正向關係;(2)網紅代言與品牌喜愛度有正向關係;(3)品牌喜愛度在網紅代言與購買意願之間有中介效果;(4)社群媒體參與度差異對網紅代言與品牌喜愛度之間有負向調節效果。根據分析結果,品牌選擇網紅代言的行銷方式確實能提升消費者的購買意願與品牌喜愛度,且在社群媒體上投入時間若越長,在面對到網紅代言時,會降低對品牌喜愛度。 |
Abstract |
With continuous technological advancement, many social media sites such as Instagram and Facebook have changed the way people interact with each other. A new type of celebrities, Social Influencer, have appeared. The brands have also changed their marketing methods, choosing to take the advantage of Social Influencers to increase people’s awareness and sales numbers. This study focuses on the effectiveness of Influencer endorsement, and focuses on the five components of Influencer endorsement: Trustworthiness, expertise, attractiveness, familiarity, and similarity, in an attempt to gain insight into the key factors that influence consumers, as well as to explore the mediating effect of brand likeability between Influencer endorsement and purchase intention, and the moderating effect of social media engagement differences on brand likeability. A total of 278 questionnaires were used to conduct the survey, and the valid sample size was 218. The results of the analysis are as follows: (1) Influencer endorsement has a positive relationship with purchase intention; (2) Influencer endorsement has a positive relationship with brand likeability; (3) Brand likeability has a mediating effect between influencer endorsement and purchase intention; (4) Social media engagement has a negative moderating effect between influencer endorsement and brand likeability. According to the results of the analysis, brands choosing influencer endorsement method can indeed increase consumers' purchase intention and brand likeability. Besides, the longer the time people spent on social media, the lower the brand likeability they will have when faced with influencer endorsement. |
目次 Table of Contents |
論文審定書 i 中文摘要 ii Abstract iii 目 錄 iv 圖 次 v 表 次 vi 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 2 第二章 文獻探討 3 第一節 網紅代言(Social Media Influencer Endorsement) 3 第二節 社群媒體參與度 (Social Media Engagement) 6 第三節 品牌喜愛度(Brand Likeability) 7 第四節 購買意願(Purchase Intention) 8 第五節 假說推導 9 第三章 研究方法 13 第一節 研究架構 13 第二節 研究對象與抽樣方法 13 第三節 操作型定義與衡量方式 13 第四節 統計分析工具 18 第四章 資料分析 19 第一節 敘述性統計分析 19 第二節 測量模型分析 24 第三節 結構模式與假說檢驗 33 第五章 結論與建議 37 第一節 研究結論 39 第二節 研究貢獻 40 第三節 研究限制 42 第四節 未來研究建議 43 參考文獻 44 |
參考文獻 References |
一、英文文獻 Aaker, D. A. (1992). The value of brand equity. Journal of business strategy, 13(4), 27-32. Baker, M. J., & Churchill Jr, G. A. (1977). The impact of physically attractive models on advertising evaluations. Journal of Marketing research, 14(4), 538-555. Belch, G. E., & Belch, M. A. (2004). Advertising and promotion: An integrated marketing communications perspective 6th. New York: McGraw-Hil l. Bornstein, R. F. (1989). Exposure and affect: Overview and meta-analysis of research, 1968–1987. Psychological bulletin, 106(2), 265. Buyer, L. (2016). PR Under the Influence: Why Influencer Marketing is all the Buzz. SocialPR Chat. Np, 18. Claussen, J., Kretschmer, T., & Mayrhofer, P. (2013). The effects of rewarding user engagement: The case of Facebook apps. Information Systems Research, 24(1), 186-200. Dessart, L. (2017). Social media engagement: a model of antecedents and relational outcomes. Journal of Marketing Management, 33(5-6), 375-399. Di Gangi, P. M., & Wasko, M. M. (2016). Social media engagement theory: Exploring the influence of user engagement on social media usage. Journal of Organizational and End User Computing (JOEUC), 28(2), 53-73. Djafarova, E., & Trofimenko, O. (2019). ‘Instafamous’–credibility and self-presentation of micro-celebrities on social media. Information, communication & society, 22(10), 1432-1446. Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers’ product evaluations. Journal of marketing research, 28(3), 307-319. Dolan, R., Conduit, J., Frethey-Bentham, C., Fahy, J., & Goodman, S. (2019). Social media engagement behavior: A framework for engaging customers through social media content. European Journal of Marketing, 53(10), 2213-2243. Eagly, A. H., Ashmore, R. D., Makhijani, M. G., & Longo, L. C. (1991). What is beautiful is good, but…: A meta-analytic review of research on the physical attractiveness stereotype. Psychological bulletin, 110(1), 109. Erdogan, B. Z. (1999). Celebrity endorsement: A literature review. Journal of marketing management, 15(4), 291-314. F. Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM) An emerging tool in business research. European business review, 26(2), 106-121. Faircloth, J. B., Capella, L. M., & Alford, B. L. (2001). The effect of brand attitude and brand image on brand equity. Journal of marketing theory and practice, 9(3), 61-75. Fishbein, M., & Ajzen, I. (1977). Belief, attitude, intention, and behavior: An introduction to theory and research. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50. Freberg, K., Graham, K., McGaughey, K., & Freberg, L. A. (2011). Who are the social media influencers? A study of public perceptions of personality. Public relations review, 37(1), 90-92. Freiden, J. B. (1984). Advertising Spokesperson Effects: An Examination of Endorser Type and Gender on Two Audiences. Journal of Advertising Research, 24(5), 33-41. Glucksman, M. (2017). The rise of social media influencer marketing on lifestyle branding: A case study of Lucie Fink. Elon Journal of undergraduate research in communications, 8(2), 77-87. Ha, N. M., & Lam, N. H. (2017). The effects of celebrity endorsement on customer’s attitude toward brand and purchase intention. International Journal of Economics and Finance, 9(1), 64-77. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate Data Analysis. Upper Saddle River, NJ: Prentice hall.. Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43, 115-135. Hovland, C. I., Janis, I. L., & Kelley, H. H. (1953). Communication and persuasion. Kahle, L. R., & Homer, P. M. (1985). Physical attractiveness of the celebrity endorser: A social adaptation perspective. Journal of consumer research, 11(4), 954-961. Kamins, M. A. (1990). An investigation into the “match-up” hypothesis in celebrity advertising: When beauty may be only skin deep. Journal of advertising, 19(1), 4-13. Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business horizons, 53(1), 59-68. Keller, K. L., & Brexendorf, T. O. (2019). Measuring brand equity. Handbuch Markenführung, 1409-1439. Keller, T. (1999). Images of the familiar: Individual differences and implicit leadership theories. The Leadership Quarterly, 10(4), 589-607. Kenrick, D. T., Neuberg, S. L., & Cialdini, R. B. (2005). Social psychology: Unraveling the mystery. Pearson Education New Zealand. Kotler, P., & Armstrong, G. M. (2010). Principles of marketing. Pearson Education India. Kotler, P., Keller, K., & Jha, M. (2007). Marketing Management. A South Asian perspective (12th ed.). Pearson Education, 340. Küster, I., & Hernández, A. (2012). Brand impact on purchase intention. An approach in social networks channel. Economics and Business Letters, 1(2), 1-9. Lee, J., & Hong, I. B. (2016). Predicting positive user responses to social media advertising: The roles of emotional appeal, informativeness, and creativity. International Journal of Information Management, 36(3), 360-373. Luqman, A., Cao, X., Ali, A., Masood, A., & Yu, L. (2017). Empirical investigation of Facebook discontinues usage intentions based on SOR paradigm. Computers in Human Behavior, 70, 544-555. MacKenzie, S. B., & Lutz, R. J. (1989). An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context. Journal of marketing, 53(2), 48-65. Malthouse, E. C., Haenlein, M., Skiera, B., Wege, E., & Zhang, M. (2013). Managing customer relationships in the social media era: Introducing the social CRM house. Journal of interactive marketing, 27(4), 270-280. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of management review, 20(3), 709-734. McCracken, G. (1989). Who is the celebrity endorser? Cultural foundations of the endorsement process. Journal of consumer research, 16(3), 310-321. McGuire, W. J. (1985). The nature of attitudes and attitude change. Handbook of social psychology, 2, 233-346. Mirabi, V., Akbariyeh, H., & Tahmasebifard, H. (2015). A study of factors affecting on customers purchase intention. Journal of Multidisciplinary Engineering Science and Technology (JMEST), 2(1). Mitchell, A. A., & Olson, J. C. (1981). Are product attribute beliefs the only mediator of advertising effects on brand attitude?. Journal of marketing research, 18(3), 318-332. Montoya, R. M., & Horton, R. S. (2013). A meta-analytic investigation of the processes underlying the similarity-attraction effect. Journal of Social and Personal Relationships, 30(1), 64-94. More, J. S., & Lingam, C. (2019). A SI model for social media influencer maximization. Applied Computing and Informatics, 15(2), 102-108. Narteh, B. (2018). Brand equity and financial performance: The moderating role of brand likeability. Marketing Intelligence & Planning, 36(3), 381-395. Nguyen, B., Choudhury, M. M., & Melewar, T. C. (2015). An integrated model of firms’ brand likeability: antecedents and consequences. Journal of Strategic Marketing, 23(2), 122-140. Nguyen, B., Ekinci, Y., Simkin, L., & Melewar, T. C. (2015). The brand likeability scale: An exploratory study of likeability in firm-level brands. International Journal of Market Research, 57(5), 777-800. Nguyen, B., Melewar, T. C., & Chen, J. (2013). A framework of brand likeability: an exploratory study of likeability in firm-level brands. Journal of Strategic Marketing, 21(4), 368-390. Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness. Journal of advertising, 19(3), 39-52 Petroshius, S. M., & Crocker, K. E. (1989). An empirical analysis of spokesperson characteristics on advertisement and product evaluations. Journal of the Academy of marketing Science, 17, 217-225. Phelps, J. E., & Hoy, M. G. (1996). The Aad‐Ab‐PI relationship in children: The impact of brand familiarity and measurement timing. Psychology & marketing, 13(1), 77-105. Pradhan, D., Duraipandian, I., & Sethi, D. (2016). Celebrity endorsement: How celebrity–brand–user personality congruence affects brand attitude and purchase intention. Journal of Marketing Communications, 22(5), 456-473. Prahalad, C. K., & Ramaswamy, V. (2004). Co‐creating unique value with customers. Strategy & leadership, 32(3), 4-9. Ray, S., Kim, S. S., & Morris, J. G. (2014). The central role of engagement in online communities. Information Systems Research, 25(3), 528-546. Reysen, S. (2005). Construction of a new scale: The Reysen likability scale. Social Behavior and Personality: an international journal, 33(2), 201-208. Roy, S. (2012). To Use the Obvious Choice: Investigating the Relative Effectiveness of an Overexposed Celebrity AUTHOR. Journal of Research for Consumers, 22. Schmitt, B. (2013). The consumer psychology of customer–brand relationships: Extending the AA Relationship model. Journal of Consumer Psychology, 23(2), 249-252. Schouten, A. P., Janssen, L., & Verspaget, M. (2020). Celebrity vs. Influencer endorsements in advertising: the role of identification, credibility, and Product-Endorser fit. International journal of advertising, 39(2), 258-281. Shah, S. S. H., Aziz, J., Jaffari, A. R., Waris, S., Ejaz, W., Fatima, M., & Sherazi, S. K. (2012). The impact of brands on consumer purchase intentions. Asian Journal of Business Management, 4(2), 105-110. Shahrokh, Z. D., & Arefi, A. (2013). Identify factors influencing on the effectiveness of celebrities advertising. Journal of Applied Environmental and Biological Sciences, 3(12), 112-121. Speck, P. S., Schumann, D. W., & Thompson, C. (1988). Celebrity endorsements-scripts, schema and roles: Theoretical framework and preliminary tests. ACR North American Advances. Tih, S., & Kean, H. L. (2013). Perceptions and predictors of consumers’ purchase intentions for store brands: Evidence from Malaysia. Asian Journal of Business and Accounting, 6(2). Vien, C. V., Yun, C. T., & Fai, P. L. (2017). The effect of celebrity endorsement on brand attitude and purchase intention. Journal of Global Business and Social Entrepreneurship (GBSE), 1(4), 141-150. Yao, J., & Cao, X. (2017). The balancing mechanism of social networking overuse and rational usage. Computers in Human Behavior, 75, 415-422. Young, S. M., & Pinsky, D. (2006). Narcissism and celebrity. Journal of Research in Personality, 40(5), 463-471. Zajonc, R. B. (1968). Attitudinal effects of mere exposure. Journal of personality and social psychology, 9(2p2), 1. 二、 中文文獻 武氏玄. (2022). 網紅特質對代言產品購買意願影響之研究: 以對網紅的態度為中介變項. 張文琪. (2022). 網紅無所不在:從解釋水平理論與訊息框架探討過度曝光現象. 三、 網路資料 Simon, K. (2023). Digital 2023: Taiwan. Retrieved from https://datareportal.com/reports/digital-2023-taiwan (July 11, 2023) Werner, G. (2023). The State of Influencer Marketing 2023: Benchmark Report. Retrieved from https://influencermarketinghub.com/influencer-marketing-benchmark-report/ (July 11, 2023) |
電子全文 Fulltext |
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。 論文使用權限 Thesis access permission:校內校外完全公開 unrestricted 開放時間 Available: 校內 Campus: 已公開 available 校外 Off-campus: 已公開 available |
紙本論文 Printed copies |
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。 開放時間 available 已公開 available |
QR Code |