摘要
復原力能減緩因面對危機產生的壓力感，改變負面心態、正向迎接挑戰，因 此本研究欲探討職場中的支持性資源，知覺組織支持、知覺同事支持與復原力和 職涯滿意度之關聯性，及復原力介於知覺組織支持、知覺同事支持與職涯滿意度 之間的中介效果。根據資源保存理論和心理資源中的復原力觀點來發展本研究模 型，從各行各業的在職者中便利抽樣，回收有效樣本 245 份，以此探討復原力於 職涯中與職場支持性資源和職涯滿意度關係。經過階層迴歸驗證與分析，本研究 發現: (1)知覺組織支持能顯著預期職涯滿意度; (2)知覺組織支持和知覺同事支持 能顯著影響復原力;(3)復原力能正向預期職涯滿意度; (4)復原力能透過知覺組織 支持和知覺同事支持間接增進職涯滿意度。根據分析資料，本研究也提出管理實 務建議，並提供未來可再繼續探討的研究議題。
關鍵詞: 復原力、知覺組織支持、知覺同事支持、職涯滿意度、社會支持

Abstract
When encountering pressures from crises, resilience could have a positive mind and willingness to take the challenges. This study conducted the investigation on the relationships among social support, perceived organization support and perceived coworker support, resilience, and career satisfaction. We developed the model upon the concept of the theory of Conservation of Resource and resilience theory, randomly collected samples from 245 employees working across from diverse jobs and industries. Results suggest that: (1) perceived organization support could represent the significant effectiveness with the career satisfaction; (2) perceived organization support and perceived coworker support could influence the resilience; (3) resilience could positively predict the career satisfaction; (4) resilience could partially affect career satisfaction through perceived organization support and perceived coworker support. In accordance with our analysis, we had raised some management implications, suggestions, and the possible topic for the future to be discussed.
Keywords: resilience, perceived organization support, perceived coworker support, career satisfaction, social support

目 錄
論文審定書 i
誌 謝 ii
摘 要 iii
Abstract iv
目 錄 v
圖 次 vii
表 次 viii
第壹章 緒論 1
第一節、研究背景與動機 1
第貳章 文獻探討 3
第一節、知覺組織支持 3
第二節、知覺同事支持 4
第三節、復原力 5
第四節、職涯滿意度 7
第五節、各變項之關聯性探討 8
第參章 研究方法 14
第一節、研究架構與假設 14
第二節、研究對象與資料收集方式 15
第三節、測量工具 16
第四節、資料分析方法 17
第肆章 研究結果 19
第一節、敘述性統計 19
第二節、相關分析 21
第三節、驗證性因素分析 22
第四節、假設驗證 25
第伍章 結論與建議 28
第一節、理論意涵 28
第二節、管理實務意涵 29
第三節、研究限制與未來研究建議 31
參考文獻 33

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