近年來同理心逐漸被視為職場互動必備能力，也讓許多企業與學者重視此項特質。，過去研究指出同理心在促進職場正向人際互動上扮演重要角色，期待工作者藉由對人事物的同情或換位思考，來造福他人、做出利社會行為。然而同理心具有不同面向，需要同理他人時，可能會讓展現同理心的人有同情壓力、情緒渾沌、工作倦怠等負面結果。。因此本研究探討個體同理心的不同面向，是否都能對工作中有人際互動之他人帶來利社會行為的正面影響。另外，同理心基於他人分享與自我接收後的認知和情感使對組織內部人員展現同理心為人與人的社交互動，因此本研究從員工在職場上的社交感受是否會影響個人展現同理心的差異，深入研究引發員工同理心之前因是否和員工與同事社交互動時的焦慮程度有關，進而影響員工做出對同事有益的利社會行為。
本研究主旨為了解員工社交焦慮程度和其同理心的高低有無關係，進而影響其利社會行為傾向之中介歷程，並檢視員工認知重評能力對此歷程之調節效果。本研究使用問卷調查法獲得研究所需樣本，並以跨產業的正職工作者為問卷發放對象，問卷分為兩階段，最終回收樣本中有251份有效問卷。資料分析則採用統計軟體SPSS 25和Mplus 7作為研究工具，檢驗研究假設是否成立。
以下為本研究之結果與發現：一、觀點取替及同理關懷與利社會行為呈正向關係；二、社交焦慮與觀點取替呈負向關係、與個人痛苦呈正向關係；三、觀點取替會完全中介社交焦慮與利社會行為之關係；四、認知重評會減弱社交焦慮和觀點取替的負向關係；五、認知重評會調節社交焦慮與觀點取替關係，進而影響觀點取替對利社會行為之完全中介效果。最後，本研究針對研究結果提出實務意涵與未來研究建議，提供企業管理者及後續學者參考。

Empathy has been recognized as an essential skill for workplace interactions, previous focus has mainly been on the benefits of empathy. However, scholars have also pointed out excessive empathy for others' feelings can cause personal distress. Therefore, this study aims to explore the different aspects of individual empathy and whether they all have positive effects on interpersonal interactions in the workplace.
The purpose of this study is to understand the relationship between employees' empathy and their levels of social anxiety, and how it influences their prosocial behavior. The study also examines the moderating effect of employees' cognitive reappraisal ability on this relationship. The research utilized a questionnaire survey consisted of two stages to collect data, targeting full-time employees across industries, and total of 251 valid responses were collected. Data analysis was conducted using statistical software SPSS 25 and Mplus 7 to test the research hypotheses.The results of this study are as follows: (1) Perspective-taking and Empathic Concern are positively related to Prosocial Behavior. (2) Social Anxiety is negatively related to perspective-taking and positively related to personal distress (3) Perspective-taking fully mediates the relationship between Social Anxiety and Pro-social Behavior. (4) Cognitive Reappraisal weakens the negative relationship between Social Anxiety and Perspective-taking. (5) Cognitive Reappraisal moderates the mediation effect of Social Anxiety on the relationship between Perspective-taking and Prosocial Behavior. Finally, the study provides practical implications and future research suggestions based on the research findings, aiming to assist business managers and future scholars in their endeavors.

論文審定書i
摘要ii
Abstractiii
目錄iv
圖次vi
表次vii
第一章 緒論1
第一節 研究背景與動機1
第二節 研究目的5
第二章 文獻探討7
第一節 同理心及其研究現況7
第二節 同理心與利社會行為10
第三節 社交焦慮與同理心13
第四節 同理心中介社交焦慮與利社會行為關係16
第五節 認知重評調節社交焦慮與同理心關係18
第六節 認知重評的調節式中介效果20
第三章 研究方法23
第一節 研究對象與施測程序23
第二節 研究工具26
第三節 資料分析方法35
第四節 避免共同方法變異之措施36
第四章 研究結果40
第一節 主要變項之現況描述40
第二節 人口變項與主要變項之差異檢定41
第三節 相關係數分析48
第四節 同理心對社交焦慮、利社會行為的完全中介效果50
第五節 認知重評對社交焦慮到同理心的調節效果與調節式中介效果52
第六節 假設檢驗彙整56
第五章 研究建議57
第一節 研究發現與討論57
第二節 實務管理意涵61
第三節 研究限制與未來研究建議62
參考資料64
附錄 (問卷)76

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