這項質性研究旨在藉由採用功能結構動機理論，探索激勵 Z 世代 (GenZ) 尼加拉瓜人在非營利組織 (NPO) 中從事志願工作的因素，對曾在非營利組織做過志願服務的 Z 世代尼加拉瓜人進行了半結構化訪談。
這項研究的結果表明，Z 世代尼加拉瓜人的主要動機是價值觀、職業和增強功能。基於價值觀的激勵作用突出了個人價值觀的重要性，例如宗教、同理心和服務他人的動機；基於職業的激勵作用表明，Z 世代個人將志願服務視為獲得實地經驗並重新確立其職業目標的機會；最後，基於增強的激勵作用表明，志願服務為 Z 世代提供了一條體驗發展性和歸屬感的途徑。此外，參與者提到，社交媒體在吸引 Z 世代參與非營利組織的志願工作方面有著舉足輕重的作用，這些發現對希望吸引、激勵和留住 Z 世代志願者的非營利組織具有實質意義。

This qualitative research aims to explore the factors that motivate Generation Z (GenZ)
Nicaraguans to engage in volunteer work at non-profit organizations (NPOs) by adapting
the functionalist theory of motivation. Semi-structured interviews were implemented with
a sample of GenZ Nicaraguans who had previous volunteering experience at nonprofit
organizations.
The findings of this research reveal that GenZ Nicaraguans are primarily moved to engage
in volunteering by the Values, Career and enhancement Functions. The values-based
motivational function highlights the importance of personal values, such as religion,
empathy, and a desire for serving others. Career-based motivational functions indicate
that GenZ individuals view volunteerism as an opportunity to gain practical experience
and reaffirm their career goals. Finally, the enhancement-based motivational function
reveals that volunteering offers GenZ a path for experiencing a sense of development and
belonging. Furthermore, it was mentioned by participants that social media plays a pivotal
role in attracting GenZ to engage in volunteer work at NPOs. These findings have
practical implications for NPOs looking to attract, motivate and retain GenZ volunteers.

Table of Contents
Thesis Validation Letter .................................................................................................... i
Acknowledgments............................................................................................................ ii
Abstract (Chinese)........................................................................................................... iii
Abstract (English)............................................................................................................ iv
Key terms....................................................................................................................... viii
Chapter 1 INTRODUCTION ........................................................................................... 1
Chapter 2 LITERATURE REVIEW ................................................................................ 3
2.1 Generation Z................................................................................................................................................. 3
2.2 Generation Z in Nicaragua ......................................................................................... 4
2.3 Volunteers in the Non-Profit Sector..................................................................................................... 5
2.4 Volunteerism................................................................................................................................................ 6
2.5 Motivational Factors to Volunteer for a Non-Profit Organization.............................................. 6
2.6 Functionalist Approach to Motivation................................................................................................. 7
2.6.1 Volunteer Functions Inventory ...................................................................................................... 8
Chapter 3 METHODOLOGY ........................................................................................ 10
3.1 Demographics............................................................................................................................................10
3.2 Confidentiality...........................................................................................................................................11
3.3 Data Collection..........................................................................................................................................11
Chapter 4 ANALYSIS AND FINDINGS ...................................................................... 12
4.1 Findings.......................................................................................................................................................12
4.1.1 Q1..........................................................................................................................................................12
4.1.2 Q2..........................................................................................................................................................13
4.1.3 Q3..........................................................................................................................................................14
4.1.4 Q4..........................................................................................................................................................15
4.1.5 Q5..........................................................................................................................................................15
4.1.6 Q6..........................................................................................................................................................16
4.1.7 Q7..........................................................................................................................................................17
4.1.8 Q8..........................................................................................................................................................17
4.1.9 Q9..........................................................................................................................................................18
4.2 Interpretation of Findings.......................................................................................................................19
4.2.1 Values..................................................................................................................................................20
4.2.2 Understanding ...................................................................................................................................20
4.2.3 Social....................................................................................................................................................20
4.2.4 Career...................................................................................................................................................20
4.2.5 Protective ............................................................................................................................................21
vi
4.2.6 Enhancement......................................................................................................................................21
4.2.7 Interest in the activity......................................................................................................................21
4.2.8 Organizational commitment..........................................................................................................22
4.2.9 Others...................................................................................................................................................22
4.3 Conclusion of Findings...........................................................................................................................22
Chapter 5 PRACTICAL MANAGERIAL IMPLICATIONS AND FURTHER
RESEARCH ................................................................................................................... 23
5.1 Practical Managerial l Implications....................................................................................................23
5.2 Further Research.......................................................................................................................................25
REFERENCES ............................................................................................................... 26
APPENDIX I.................................................................................................................. 28
APPENDIX II................................................................................................................. 29

Table of Tables
Table 3-1 Participants Demographics……………………………………………... -10-

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